Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,749 Reviews)
Rating breakdown 2,749 reviews
5 Stars
1,712
4 Stars
452
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Best tv i ever bought
on November 5, 2025
Posted by: Livisc
from White Plains NY
Easy display good connectivity , crystal clear resolution, maybe the remote control need a little work
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best All Around.
on November 5, 2025
Posted by: Will
from San Pedro, CA
I have had a few TV's over the years that have been less then satisfactory. After using this Samsung, for over a year now, i can say it has been the best overall TV I've owned. The resolution is clear and crisp, the refresh rate is great for gaming, and the way it seamlessly connected to the sound bar was fantastic. I look forward to seeing what new improvements are to come. Samsung is my go-to for most electronics now.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on November 5, 2025
Posted by: mvmvmvmv
from pittsburg,pa
this tv has beautiful display. it was easy set up. I was easily able to connect and I like the resolution as well. I highly recommend it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on November 5, 2025
Posted by: GinoB
from Madison Heights MI
The display is crystal clear on all channels especially on CBS, NBC and PBS.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Its a good tv not great but good
on November 5, 2025
Posted by: SketchyPyro
from Holyoke Massachusetts
Its alright the pictures good and it was quick at first but over time opening menus and such had slowed down tremendously I thought there'd be some sort of cache to clear but I cant find one so im not sure what to do. Its got a great refresh rate and resolution but the connectivity could be better if im being honest. The processor is good i think but im sure there's better over all its good but there's some small dealable issues.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV in all aspects. Resolution
on November 5, 2025
Posted by: DonJoe
This is a great TV. Samsung delivered a wonderful product. Picture quality, fast processor and good connectivity. I did not give a five stars because it does not come with voice activation.
Written by a customer while visiting Samsung US
Customer Rating
3
REMOTE DIFFICULT
on November 5, 2025
Posted by: BETTE
THE REMOTE IS TOO SMALL. HARD TO SEE THE OPERATIONAL BUTTONS
Response from Samsung USBy Samsung Brand Ambassador, November 6, 2025
BETTE:
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Ambassador
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
3
Later models performance
on November 5, 2025
Posted by: Andy
I have been buying Samsung TVs exclusively for at least 20 years. The latest ones which were purchased in the last couple of years have not performed to my satisfaction. The most recent one, a UN60DU7200, shuts itself off intermittently while I'm watching a program. The "new" remote's performance is extremely slow, not intuitive and struggle to switch between home screen apps, ROKU and antenna inputs. I am pleased with picture quality and general performance.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
4
Response from Samsung USBy Samsung Brand Ambassador, November 6, 2025
Andy:
While it’s great to hear that you’re loving the picture quality and general performance of your DU7200 TV, I’m very sorry to hear of the difficulties you experienced with the TV turning off.
If your TV appears to turn off by itself, try the following steps:
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If the TV continues to turn off by itself continuously or need further assistance, please contact our Samsung Customer Support. You can contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
- Samsung Ambassador
While it’s great to hear that you’re loving the picture quality and general performance of your DU7200 TV, I’m very sorry to hear of the difficulties you experienced with the TV turning off.
If your TV appears to turn off by itself, try the following steps:
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If the TV continues to turn off by itself continuously or need further assistance, please contact our Samsung Customer Support. You can contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
- Samsung Ambassador
Written by a customer while visiting Samsung US