Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
3
full screen
on October 20, 2025
Posted by: frustrated
from Texas
Can't get full screen on paramount and other movies
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
5
Value
2
Response from Samsung USBy Samsung Brand Ambassador, October 20, 2025
frustrated:
Thank you for purchasing the DU7200 TV. HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content. Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV. Adjust the picture size options on your external device or set the TV to full screen.
Go to: Menu > Settings > All Settings > Picture > Picture Size Settings > Picture Size
Should you need further assistance with settings, features, or functions, please contact Samsung Customer Support. You can contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Thank you for purchasing the DU7200 TV. HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content. Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV. Adjust the picture size options on your external device or set the TV to full screen.
Go to: Menu > Settings > All Settings > Picture > Picture Size Settings > Picture Size
Should you need further assistance with settings, features, or functions, please contact Samsung Customer Support. You can contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on October 20, 2025
Posted by: LatanLoyal
10 out of 10 I love the color the contrast a very good TV
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best on the Market
on October 20, 2025
Posted by: Luv2watchtv
I only buy Samsung TVs! They are the best in durability and excellence in resolution with the highest quality display! I have never experienced any problems with my Samsung products.
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty good TV except for Blue Lights
on October 20, 2025
Posted by: Double JJ
from Wisconsin
I like the picture on this TV. The reason its a 4 and not a 5 is the colors blue and pink. When there is a concert scene or there are blue or pink lights on the scream the colors wash out whatever they are shinning on. Not sure if this a setting that I can change, but it is noticeable and an inconvenience.
This TV was a warranty replacement for a TV where the picture developed lines in under a year, while it was still in warranty.
This TV was a warranty replacement for a TV where the picture developed lines in under a year, while it was still in warranty.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Quality and durability are terrible.
on October 20, 2025
Posted by: Mheck
Tap anywhere on the screen to hard and your TV is done. I have had samsung tv's all my life but after 3 went out in the last 2 years I'm done. Quality is terrible.
Response from Samsung USBy Samsung Brand Ambassador, October 21, 2025
Mheck:
We appreciate you sharing your experience with your Samsung DU7200 TV. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience, and we'll be sure to pass this along to our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Ambassador
We appreciate you sharing your experience with your Samsung DU7200 TV. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience, and we'll be sure to pass this along to our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
Overall good
on October 21, 2025
Posted by: Celeste
from Wisconsin
Overall a good tv except there is a " L " shape area in the lower section of the tv screen which any image, on any channel, is dim.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great picture
on October 21, 2025
Posted by: tee 1
from tampa florida
excellent quality picture , good color , didnt have to adjust anything , great price , replaced a samsung that was still working great after 18 years , easy to set up ,
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So far????
on October 22, 2025
Posted by: Ltoys
So far, this tv is excellent. I'm hoping it lasts because I purchased a Samsung curve tv 3 years ago and as soon as my extended warranty was up it started getting black bars going across my screen. Samsung told me there's nothing they could do because of my warranty being expired and now I'm stuck with this huge tv I can't watch.
Written by a customer while visiting Samsung US