Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Mel’s review
on October 20, 2025
Posted by: Melemel
At first it was some getting used to but I love it , i absolutely love it and when i play my games, its feels like it’s right at you.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
terrible to turn on
on October 20, 2025
Posted by: hate sansung
from Cohocton, NY
Turning TV on it takes several minutes. Just keeps trying to open TV.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Brand Ambassador, October 20, 2025
hate sansung:
I’m very sorry for the difficulties you’ve experienced with your DU7200 TV. We completely understand your frustrations, and we are here to help.
Please try discharging or cold booting your TV, as this will help it start up normally again. You can cold boot your TV 2 ways:
1. With the Samsung TV remote
- With the TV turned on, press and hold the power button on your remote.
- Continue holding the power button while the TV powers off and back on.
2. Without the Samsung TV remote
- With the TV turned on, unplug the TV's power cord from the power outlet and wait 30 seconds.
- Plug the TV power cord back into the power outlet and turn the TV back on.
Please also check to see if your TV has any software updates available, which could help it run smoother as well. You can check this by going to: Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
I’m very sorry for the difficulties you’ve experienced with your DU7200 TV. We completely understand your frustrations, and we are here to help.
Please try discharging or cold booting your TV, as this will help it start up normally again. You can cold boot your TV 2 ways:
1. With the Samsung TV remote
- With the TV turned on, press and hold the power button on your remote.
- Continue holding the power button while the TV powers off and back on.
2. Without the Samsung TV remote
- With the TV turned on, unplug the TV's power cord from the power outlet and wait 30 seconds.
- Plug the TV power cord back into the power outlet and turn the TV back on.
Please also check to see if your TV has any software updates available, which could help it run smoother as well. You can check this by going to: Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Great little TV for a small room!
on October 20, 2025
Posted by: Axle1980
Works great. I abuse this thing and it keeps on giving. So far the screen is clear and bright, the wifi connects quickly and the picture quality is on par with what I would expect from Samsung.
The controls are snappy and there is little or no lag from the remote or the on screen processing.
The controls are snappy and there is little or no lag from the remote or the on screen processing.
Written by a customer while visiting Samsung US
Customer Rating
4
No voice
on October 20, 2025
Posted by: Jim45
from New Mexico
Very nice Tv
Unfortunately the remote lacks voice control
Unfortunately the remote lacks voice control
Written by a customer while visiting Samsung US
Customer Rating
5
OpThas the
on October 20, 2025
Posted by: Fernando
I LOVE IS THE GOOD TV, I WHANT AT CHENLLEGE
FOR THE NEW ONE
FOR THE NEW ONE
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV, but remote needs to change
on October 20, 2025
Posted by: HIRR
Love the TV but I HATE the remote. This is the second "smart" Samsung TV I've bought with that kind of remote. When you try to increase the volume it often mutes the sound. Please change it! for the future
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung TV
on October 20, 2025
Posted by: Katie
from Livingston, LA
Thus far I am loving my Smart Samsung TV, have not experienced any problems.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Are you smarter than this T.V. ? Lol
on October 20, 2025
Posted by: Barbz
Wonderful, sleek& thin design. Great picture and lots of available settings and accessibility. Honestly t.v. is smarter than I ,lol . Lightweight .
Written by a customer while visiting Samsung US