Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Quality and price
on October 13, 2025
Posted by: action junkie
from Cleveland Ohio
Picture quality and durability is 2nd to none and connections are easy I like it so much I bought 2 more
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Sound Issues
on October 13, 2025
Posted by: Joywatcher
I can only give two stars. The quality of the sound is terrible. We had to purchase a sound bar. Navigation of the apps is complicated, when you watch longer the 3 hours the sound and the words no longer match up.
If you are watching baseball for example the announcer tells you a home run has been hit before the ball makes contact with the ball. The only way to resolve the problem is to power off and wait a minute or so.
If you are watching baseball for example the announcer tells you a home run has been hit before the ball makes contact with the ball. The only way to resolve the problem is to power off and wait a minute or so.
Response from Samsung USBy Samsung Brand Ambassador, October 13, 2025
Joywatcher:
Thank you for sharing your thoughts regarding the DU7200 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Thank you for sharing your thoughts regarding the DU7200 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional Quality
on October 13, 2025
Posted by: MAD Mandy
from Sheboygan, WI
I received this new tv as a gift from my husband and let me just say I am absolutely delighted with it. Samsung has always been a top brand in my book, from childhood on. I am a Galaxy girl as well. I can say the phone and tv are alike in many ways. The clarity, resolution, capabilities, and the user friendly construction all make this a home run. I am enjoying all the down time I get with my Samsung and with football season upon us, I have streaming capability at my finger tips, with such a realistic picture, it almost feels like I’m watching from the stadium instead of my bedroom. For our family, we have only ever experienced quality with Samsung and will continue purchasing your products for years to come. This design has the viewer’s enjoyment in mind.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Only buy Samsung Smart TVs
on October 13, 2025
Posted by: Samsunger
I have 2 Samsung smart tvs. Both have excellent quality pictures. I have yet to find an app that I can not download and they all run great. The picture is clear and refreshes great.
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty Good
on October 13, 2025
Posted by: Sphere360
from Georgetown, Ohio
Great picture, but some artifacts with some movies. The interface is slow at times. I expected more, but for the price I paid it's ok.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Trusted Brand
on October 13, 2025
Posted by: Bodeen
from Palmdale, Ca.
Have always loved the color resolution for the Samsung products, from my personal Samsung Galaxy to my recent purchase of my 60" TV. The resolution is very crisp with very warm colors to match.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on October 13, 2025
Posted by: Britbox addict
Excellent display. Perfect resolution. Easy to use.
Written by a customer while visiting Samsung US
Customer Rating
1
Stuck with 3 Samsung tv’s
on October 13, 2025
Posted by: Footeboyz
Samsung do not stand behind their product my 75” tv was 1 year old Motherboard crashed they sent a repair man. He looked at. It told me the problem and no one ever showed up again…….TRASH
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, October 14, 2025
Footeboyz:
I’m sorry to hear of the issues you had, and we understand your frustration with service. Your experience is very important to us and will be shared with our teams.
We ask that you please give us the opportunity to help by calling Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
We look forward to hearing from you soon.
- Samsung Ambassador
I’m sorry to hear of the issues you had, and we understand your frustration with service. Your experience is very important to us and will be shared with our teams.
We ask that you please give us the opportunity to help by calling Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
We look forward to hearing from you soon.
- Samsung Ambassador
Written by a customer while visiting Samsung US