Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,749 Reviews)
Rating breakdown 2,749 reviews
5 Stars
1,712
4 Stars
452
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
2
Sound goes out for no reason!. No fix from Samsung
on March 31, 2025
Posted by: SIVADCR
from Virginia
I purchased this model 65” Class Samsung Crystal UHD.
At first it worked well for the first 4 months. Looks like I have one of the lemons as my experience has not been that great with this Samsung Model. The sound will cut out completely for no reason at all. To get the sound back on, I have to completely shut down everything and wait a few minutes then turn it back on. I have tried troubleshooting that was offered and nothing has fixed the sound it continues to cut out for no reason. It happens will all my apps as well Netflix, Hulu, Disney, ESPN+ , Paramount, I did a factory reset, still nothing!!! It’s so irritating to watch a movie only to have the sound cut out and you miss the most important part.
I wished Samsung would address and fix this problem, however they deny this is an issue with their TVs but I see other posts online of people with the same problem. Samsung will not admit it’s a problem. Please fix your sound on these TVs and stop blaming the cable companies, sound bars ….please just stop denying it !!!Samsung TVs have a sound problem. This is the worst Samsung I’ve own. The newer models are not any better, I should have kept my older model that worked fine. Buyers beware you could get one of these that has a sound issue , the TV will work fine for a few months , then after the date of purchase has expired passed the point of when you can't return it. 💥 Bam the sound starts going going gone!!!
At first it worked well for the first 4 months. Looks like I have one of the lemons as my experience has not been that great with this Samsung Model. The sound will cut out completely for no reason at all. To get the sound back on, I have to completely shut down everything and wait a few minutes then turn it back on. I have tried troubleshooting that was offered and nothing has fixed the sound it continues to cut out for no reason. It happens will all my apps as well Netflix, Hulu, Disney, ESPN+ , Paramount, I did a factory reset, still nothing!!! It’s so irritating to watch a movie only to have the sound cut out and you miss the most important part.
I wished Samsung would address and fix this problem, however they deny this is an issue with their TVs but I see other posts online of people with the same problem. Samsung will not admit it’s a problem. Please fix your sound on these TVs and stop blaming the cable companies, sound bars ….please just stop denying it !!!Samsung TVs have a sound problem. This is the worst Samsung I’ve own. The newer models are not any better, I should have kept my older model that worked fine. Buyers beware you could get one of these that has a sound issue , the TV will work fine for a few months , then after the date of purchase has expired passed the point of when you can't return it. 💥 Bam the sound starts going going gone!!!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
2
Response from Samsung USBy Samsung Advisor, April 3, 2025
Hi SIVADCR,
Thank you for reaching out to us. Please give us a chance to make this right and allowing us to schedule a warranty appointment.
You can call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Thank you for reaching out to us. Please give us a chance to make this right and allowing us to schedule a warranty appointment.
You can call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Unreliable
on April 6, 2025
Posted by: HANAHA
We lost a tv app and haven’t been able to reinstall it. No error message or reason why.
No, I would not recommend this to a friend.
Features
1
Performance
1
Value
1
Response from Samsung USBy Samsung Advisor, April 7, 2025
Hi HANAHA,
To best assist you please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
To best assist you please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Perhaps you can direct me to the problem
on April 9, 2025
Posted by: Pete
Not that happy. The voice over announcing is annoying and unnecessary with no evident way of turning it off. I'm seriously considering donating it and going to another brand. Sorry.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, April 10, 2025
Hi Pete,
Thank you for reaching out to us. If your TV is announcing everything you do, then Voice Guide is turned on. Voice Guide is an accessibility function to assist users who are visually impaired. It is possible that you have turned it on by accident by holding down the volume button on your TV remote.
To turn off Voice Guide, navigate to Home > Settings > All Settings> General > Accessibility > Voice Guide Settings > Voice Guide.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reaching out to us. If your TV is announcing everything you do, then Voice Guide is turned on. Voice Guide is an accessibility function to assist users who are visually impaired. It is possible that you have turned it on by accident by holding down the volume button on your TV remote.
To turn off Voice Guide, navigate to Home > Settings > All Settings> General > Accessibility > Voice Guide Settings > Voice Guide.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Great TV
on April 18, 2025
Posted by: Hector
I settled on this one but I really want an OLED TV.
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Hector,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Poor remote, but good TV
on April 23, 2025
Posted by: LuvTV
from Two Rivers, WI
This is our second Samsung TV and we love it. The only problem is the remote. It's way too small and very hard to use. If our old remote wouldn't have worked, I would have returned the TV. Please go back to a larger remote that everyone can use.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Size may not be accurate
on April 24, 2025
Posted by: JIEn
from North Carolina
Not sure if it’s really 75” cause I measured it with my tape and it was at around 65”. Other than that works fine.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Solid performer
on May 7, 2025
Posted by: Harry85619
Solid performance for its price point. Clear color gamut and performs as expected
UI is sluggish and clarity a bit marred due to the protective film thats hazy
Written by a customer while visiting Samsung US
Customer Rating
4
Good second Tv
on May 12, 2025
Posted by: Medicfl1
from Florida, USA
Wasn't thrilled so I added a Roku 4k streaming stick, screen was blueish with Judder in all but Movie mode and Film maker modes. I like adjusting the sound for bedrooms, with lower bass so as not to disturb others. For the money this is a decent second TV as SDR / HDR peaks are not high. Competitive price point.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US