Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,749 Reviews)
Rating breakdown 2,749 reviews
5 Stars
1,712
4 Stars
452
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
3
Good picture..
on September 26, 2025
Posted by: NanK
The picture is great, however, the remote and on-screen channel selections are difficult to navigate. You cannot access Samsung TV channels directly using the number input on the remote as it only accepts 3 digits .before it disappears. Very frustrating.
Response from Samsung USBy Samsung Brand Ambassador, September 29, 2025
NanK: Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote. Just go to Home> (left directional button) Settings> Support> Remote Control Guide. To download the manual and quick start guide, please follow this link: https://www.samsung.com/us/support/downloads/?model=N0060577&modelCode=UN43DU7200BXZA or by going to our website and clicking Support. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. - Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV for outdoor sport viewing
on October 13, 2025
Posted by: shoremencc
from Cleveland, OH
Great TV that we use for outdoors. Even in bright sun, you can still see the image on the screen. Being 43", it's pretty portable to bring in and outdoors.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Remote Sucks
on October 13, 2025
Posted by: applesucks
from Walton KY
Great picture and resolution, whoever the new remote sucks, especially if you use an app to access your cable service. Bring back the numbers on the remote with an info button to see what the program is about.
Features
3
Performance
5
Design
1
Value
3
Response from Samsung USBy Samsung Brand Ambassador, October 13, 2025
applesucks:
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
To download the manual and quick start guide, please follow this link: https://www.samsung.com/us/support/downloads/?model=N0060577&modelCode=UN43DU7200BXZA or by going to our website and clicking Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
- Samsung Ambassador
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
To download the manual and quick start guide, please follow this link: https://www.samsung.com/us/support/downloads/?model=N0060577&modelCode=UN43DU7200BXZA or by going to our website and clicking Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Easy operation
on October 13, 2025
Posted by: Gail
This is one of the easiest TV’s to operate. I was able to connect to all my streaming services. I also was able to connect a box on hdmi. The picture is great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Frame
on October 13, 2025
Posted by: Ms Studious
from Troy Alabama
I love Samsung and all their products! Especially the frame TV?
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV’s
on October 13, 2025
Posted by: Chappi
I now own 5 Samsung TV’s. I love the quality and all the features.
Written by a customer while visiting Samsung US
Customer Rating
3
Picture is not what I expected
on October 13, 2025
Posted by: Terry
The tv is basically ok , but display is dark, when I called the tech center they were no help, kinda sorry I purchased this model. This model is 55 class crystal uhd du7200
Response from Samsung USBy Samsung Brand Ambassador, October 13, 2025
Terry:,,I’m sorry to hear you’re not fully satisfied with the DU7200 TV’s picture quality. If the image is too dim, try adjusting Picture Mode or Expert Picture Settings.,Go to Home > Settings > All Settings> Picture > Expert Settings . You can also try different Picture Modes to see which best fits your needs. Go to Home > Settings > All Settings> Picture > Picture Mode for the below choices:,1) Standard: Default mode suitable for general viewing environments. ,2) Natural: Reduces eye strain for a comfortable viewing experience. ,3) Movie: Most suitable for watching TV or movies in a dark room. ,4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.,5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. I hope you can use these adjustment recommendations to set the image to your liking. If you’d like further help with settings, features, or functions, please reach us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.,,~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome!
on October 13, 2025
Posted by: Lamb
from Middleboro, MA
Great TV - Amazing for everything from movie night to gaming.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US