Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Crisp, clear, lovely picture
on September 20, 2025
Posted by: Pzvj9p
from Canton, Texas
Crisp, clear…great picture
Easy to connect
Love the new stand legs
Easy to connect
Love the new stand legs
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV but remote is very frustrating (really)
on September 20, 2025
Posted by: JP1957
Really a great HDTV with excellent, vibrant picture. Also, I find the 75" size screen perfect. The only negative is the remote, which is unbelievably NOT user friendly... but if you can find a previous version of the remote it all will be perfect. That is what I did.
I would recommend this to a friend!
Features
5
Performance
5
Design
1
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful picture
on September 20, 2025
Posted by: Cocoa
from Ontario NY
I like my Samsung TV. Good picture nice having Bluetooth combined to use with my hearing aids.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Not enough directions to working the options avail
on September 20, 2025
Posted by: Peanut
The view is ok, the only problem is that I don’t have enough operational info to adjust my tv colors. It is very confusing.
Thanking you for any help you can supply.
Thanking you for any help you can supply.
Written by a customer while visiting Samsung US
Customer Rating
5
Third TV, two cell phones, one refrigerator
on September 20, 2025
Posted by: Rich
from Fairview heights, ILL
Unbelievable sharpness. This makes my third Samsung, and they are all great! Ps. I also have a Samsung refrigerator which is also awesome, and two cell phones, same brand!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
TV was good while it lasted
on September 21, 2025
Posted by: SteveO
from Las Cruces, NM
I enjoyed the TV for the couple weeks I had it before my ex wife took it from me through a divorce. It worked well, I miss the TV.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Basic cheap TV
on September 21, 2025
Posted by: Radar689177
from Kansas City, Missouri
I should have spent more money on the higher end Samsung TV. Disappointed in the remote. You can't see to operate the remote in the dark. It is a very basic remote and I am basically Disappointed 😞. I just bought an LG 75 inch in the same price point and it has a remote that actually allows you to use the TV. I bought two of the Samsung 65 inch TV's so I am double Disappointed in Samsung. Maybe I can sell them.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
3
Response from Samsung USBy Samsung Brand Ambassador, September 22, 2025
Radar689177: Thank you for your feedback. Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV. Should you have additional concerns or questions, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
2
Picture good - streaming processor really dslow.
on September 21, 2025
Posted by: ChuckJordan
We have had or 55" Class Crystal UHD DU7200 for a number of months now and while the picture quality is good, the set does exhibit some 'processing' difficulties. While we have increased our internet feed from 50 MB per second to 250 MB per second, the set still displays delays in processing while changing channels or streaming apps. When we atttempted to use the internet feature, it proved to be a cumbersome and less then positive experience. My wife and I are retired and depend heavily on televison as a source of entertainment. While I oridinally wanted a QLED tv - those proved to be just much to expensive for us so we selected the 55" Class Crustal UHD Du7200. This is pretty disappointing because we changed to a samsung because we had heard people rave about them and needed to change from our previous tv brand.
Response from Samsung USBy Samsung Brand Ambassador, September 22, 2025
ChuckJordan: Thank you for choosing the Samsung DU7200 TV. We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care. I hope these tips help. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Ambassador
Written by a customer while visiting Samsung US