Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Only Samsung will do…
on September 20, 2025
Posted by: Ginny
Light, bright and smart. Great picture. Speakers are inadequate and the app ads are too much but I enjoy Samsung TV.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 20, 2025
Posted by: Suzyque
I love my Samsung tv. The picture is clear, sound is great and the features are easy to understand. The remote takes a bit of getting used to as it’s smaller than ones I’ve had before. I don’t have cable and having Netflix and Prime buttons make it easy. It’s easy to setup and connect to my WiFi.
Written by a customer while visiting Samsung US
Customer Rating
4
Novice TV user first time Samsung TV
on September 20, 2025
Posted by: CtsTexas
from Texas
It has a lot of options, especially if you like to use your computer with your TV screen as a monitor. Also, the sound quality and options to customize to your preference is very simple and straightforward with a user's guide easily accessible. My only issue is it's main features only work with Samsung devices, which is a shame if you have different devices you'd like to connect, such as a soundbar. Other than that, a very nice TV.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on September 20, 2025
Posted by: Pamcakes
from Sinking Spring, Pennsylvania
Great picture. The quality of the picture is amazing and the colors are vivid. The price was very reasonable. I would recommend this to anyone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy this television
on September 20, 2025
Posted by: Disappointed owner
from Saugatuck, Michigan
Extremely disappointed. Unit does not operate properly. I have to disconnect it from power multiple times each day to get it to work. This product should be replaced under warranty. Horrible. I do have 3 other Samsung products that perform well.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, September 22, 2025
Disappointed owner: It’s unfortunate to hear of your experience with Samsung’s DU7200 TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Ambassador
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
1
Forgot password
on September 20, 2025
Posted by: Patricia
I can’t watch Tulsa king . Forgot password and it won’t reset my password. Wish I could speak to a real person . Technology stress
Response from Samsung USBy Samsung Brand Ambassador, September 22, 2025
Patricia: I’m sorry to hear you’re having difficulties with this. So that we can best assist with this, please reach us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on September 20, 2025
Posted by: David
from Lee's Summit Missouri
We bought two Samsung TVs this year. Love the picture quality and easy set up
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Bad quality
on September 20, 2025
Posted by: JJlinner
from West Little Rock, Arkansas
I do not recommend this TV. It has little to no options for a good picture. We have the top of the line internet service with the fastest speed available and it still throws the arrow up and spins waiting for service. My neighbors have slower service than I and there’s have no problem (different TV) at all. I’ve always had good picture with Samsung, but this one I do not recommend!!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
5
Response from Samsung USBy Samsung Brand Ambassador, September 22, 2025
JJlinner: Thank you for letting us know about the issues you are having with your DU7200 TV. We completely understand your frustrations, and we are here to help. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care. I hope this helps improve your experience. Should you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Ambassador
Written by a customer while visiting Samsung US