Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
4
Great picture! Bad sound , bad remote
on September 5, 2025
Posted by: Shoppat
from Texas
My last Samsung just suddenly went black , so I shopped around for a good buy , this one is 55’ so a little bigger but the volume has to be turned up to the 40’s or higher , I had a sound bar connected to my old one but it has a weird small connector that hooked into the back of the old tv , this tv doesn’t have it . Finally found a cord online that had the two connectors I needed , ordered and delivered and it was only 6 inches ! Gave up on the sound bar for now but don’t understand why I have to turn the volume up that much . Hate the remote too!
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful TV Experience
on September 5, 2025
Posted by: Great Fan
We appreciate that it is a true Smart TV. We previously had a different brand that claimed to be a Smart TV but it had some kind of ties to the original brand that kept it from working correctly with the various apps and we never got it to pair correctly with the sound system.
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV, remote could be Better
on September 5, 2025
Posted by: Guitarman
The TV is great; but I do not see a voice option on the remote. Also, there is no SPACE button for the remote.
Written by a customer while visiting Samsung US
Customer Rating
5
Glad We Got Samsung
on September 5, 2025
Posted by: BonBon
from Gladstone Mo
The picture is great. The audio is really clear and true. My boyfriend picked out a bigger set than I wanted but I am getting used to it. We really like that there are so many available channels to watch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
love it
on September 6, 2025
Posted by: Ramos
from North Tonawanda, NY
my husband absolutely loves it and a major upgrade from our 65"
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good Samsung TV
on September 8, 2025
Posted by: TVclassics
from Smyrna, Georgia
The picture is great and the 50" size is perfect for my room. One thing I don't like is that the remote has no voice command.like my last Samsung. And the remote is too light. I bought a new remote which is heavier and has a round shape which is much better in my hand. It does has a voice command feature but it doesn't work on the new TV.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung tv
on September 10, 2025
Posted by: Lynny
I am happy with the picture, it is vibrant and beats the tv I had before. I imagined it was going to appear larger, for some reason it seems smaller than my last tv....not Samsung. All in all, it's a nice TV.
Written by a customer while visiting Samsung US
Customer Rating
1
Not Happy
on September 11, 2025
Posted by: Jerry
Voice control is not good, tv never understands anything, you have to keep repeating until the tv finally understands. Speakers weak. I should of bought a different brand tv.
Response from Samsung USBy Samsung Brand Ambassador, September 11, 2025
Jerry: I’m very sorry for the difficulties you’ve experienced with your DU7200 TV. We completely understand your frustrations, and we are here to help. To troubleshoot voice control on your Samsung DU7200, first try re-pairing the remote by pressing and holding the Return and Play/Pause buttons for at least 3 seconds, then restart the TV. If the issue persists, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Ambassador
Written by a customer while visiting Samsung US