Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
OTA Reception of Local Channels
on September 5, 2025
Posted by: TAYLOR
Outstanding Craftsmanship and Electronics. Well Build and Great Quality, Value. Thanks Much APPRECIATE. USMC VETERAN RETIRED. SMART TV.
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on September 5, 2025
Posted by: TVlover
from Ohio
The picture quality is superb.i wish the programming/controller was easier - i am older & the tiny controller is hard for arthritis & even vision! I like being able to go between services easily & appreciate the Samsung channel. Definitely would buy again
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
2
Unfortunately lagging
on September 5, 2025
Posted by: Wantanewtv
I’ll be honest when I first moved in to my home I said why not add a Samsung TV “it’s a quality tv.” But it took very little time to have a tv that is slow in reaction time. I recently got another thinking maybe it was a flawed tv but no it’s slow as well
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, September 5, 2025
Wantanewtv: We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care. I hope these tips help. You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
How do you use voice control
on September 5, 2025
Posted by: Ellen
Love this tv, but how do use voice control? Thank you
Written by a customer while visiting Samsung US
Customer Rating
3
55 inch tv
on September 5, 2025
Posted by: Riks
from Alexandria MN
I enjoy the TV in general. However I am annoyed that I cannot get my surround sound to stay connected and there is no way to connect my DVD player 😑
I would recommend this to a friend!
Features
2
Performance
4
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, September 5, 2025
Riks: We appreciate you sharing details of the sound issue you’re experiencing on your DU7200 TV. There are a few troubleshooting steps I recommend trying: 1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again. 2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output. 3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto. I hope this helps. Should your issue persist, please contact Samsung Customer Support: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
What a picture
on September 5, 2025
Posted by: Starshiptrooper
I love my Samsung. One it is easy to set up. The picture quality is fantastic. Feature are many even all.my streaming service linked with little effort. Best buy in long time
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture! Bad sound , bad remote
on September 5, 2025
Posted by: Shoppat
from Texas
My last Samsung just suddenly went black , so I shopped around for a good buy , this one is 55’ so a little bigger but the volume has to be turned up to the 40’s or higher , I had a sound bar connected to my old one but it has a weird small connector that hooked into the back of the old tv , this tv doesn’t have it . Finally found a cord online that had the two connectors I needed , ordered and delivered and it was only 6 inches ! Gave up on the sound bar for now but don’t understand why I have to turn the volume up that much . Hate the remote too!
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful TV Experience
on September 5, 2025
Posted by: Great Fan
We appreciate that it is a true Smart TV. We previously had a different brand that claimed to be a Smart TV but it had some kind of ties to the original brand that kept it from working correctly with the various apps and we never got it to pair correctly with the sound system.
Written by a customer while visiting Samsung US