Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Great picture
on September 5, 2025
Posted by: Peepa
from Syracuse NY
Best tv I’ve owned in years. Have had LG products and they have been good as that why I kept buying them. When iit started to fail I looked into buying it again but looked up recommended products and Samsung was right on top. It is so fantastic. Clear, almost 3D.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
The color is good. It is easy to get around when i
on September 5, 2025
Posted by: Barbara
from Lady lake FL 32159
Your remote never works, right sometimes it turns on sometimes it doesn’t the volume doesn’t work all the time
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Response from Samsung USBy Samsung Brand Ambassador, September 5, 2025
Barbara: Thank you for reaching out and letting us know about the issues you are experiencing with your remote. Please try the following troubleshooting steps: First, please remove the batteries from your remote, and then hold the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again. Next, Check if the remote is sending an IR signal. Take either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control. If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then replace the remote. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
OTA Reception of Local Channels
on September 5, 2025
Posted by: TAYLOR
Outstanding Craftsmanship and Electronics. Well Build and Great Quality, Value. Thanks Much APPRECIATE. USMC VETERAN RETIRED. SMART TV.
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on September 5, 2025
Posted by: TVlover
from Ohio
The picture quality is superb.i wish the programming/controller was easier - i am older & the tiny controller is hard for arthritis & even vision! I like being able to go between services easily & appreciate the Samsung channel. Definitely would buy again
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
2
Unfortunately lagging
on September 5, 2025
Posted by: Wantanewtv
I’ll be honest when I first moved in to my home I said why not add a Samsung TV “it’s a quality tv.” But it took very little time to have a tv that is slow in reaction time. I recently got another thinking maybe it was a flawed tv but no it’s slow as well
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, September 5, 2025
Wantanewtv: We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care. I hope these tips help. You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
How do you use voice control
on September 5, 2025
Posted by: Ellen
Love this tv, but how do use voice control? Thank you
Written by a customer while visiting Samsung US
Customer Rating
3
55 inch tv
on September 5, 2025
Posted by: Riks
from Alexandria MN
I enjoy the TV in general. However I am annoyed that I cannot get my surround sound to stay connected and there is no way to connect my DVD player 😑
I would recommend this to a friend!
Features
2
Performance
4
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, September 5, 2025
Riks: We appreciate you sharing details of the sound issue you’re experiencing on your DU7200 TV. There are a few troubleshooting steps I recommend trying: 1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again. 2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output. 3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto. I hope this helps. Should your issue persist, please contact Samsung Customer Support: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
What a picture
on September 5, 2025
Posted by: Starshiptrooper
I love my Samsung. One it is easy to set up. The picture quality is fantastic. Feature are many even all.my streaming service linked with little effort. Best buy in long time
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US