Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Nice for price!
on September 5, 2025
Posted by: Eeeeeee
So far I have no issues. The picture quality is great! The connectivity is pretty great! I can download all my apps and use them that’s all I really need. I have a 55 inch which is the same one and I bought it a year earlier. It stopped connecting to the internet one day so I tried all the troubleshooting and got to the point where it seemed like it would connect and it did not. Unfortunately there’s. Nothing they can do about it lol!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good for the price
on September 5, 2025
Posted by: Susie
Not as good as our LG. The sound is wonky even after adjusting.
Response from Samsung USBy Samsung Brand Ambassador, September 5, 2025
Susie: Thank you for sharing your thoughts regarding the DU7200 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode. You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings. To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
ok
on September 5, 2025
Posted by: rusty
from farmington nm
the sound and speakers are not as good as expected. bought a sound bar to make it better.Should not have to do that
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Right focusing scrolling somewhat cumbersome
on September 5, 2025
Posted by: Zzzz
God value for price. Basically the picture of screen fine. Scrolling is cumbersome and not interested in voice format
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Screen quality great, but OS menu and remote lacki
on September 5, 2025
Posted by: NycSamsung
The screen quality is good, but the menu is over complicated. The OS updates overwrite my settings. I have not been able to add Pluto back to the main menu and go through conniptions trying to get to it. The remote control has very limited commands.
Response from Samsung USBy Samsung Brand Ambassador, September 5, 2025
NycSamsung: We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the DU7200 TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the DU7200 TV to download the guides you would like. The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
3
Not really a smart TV
on September 5, 2025
Posted by: Dieter W
from Tampa Florida
Its nice, but I wish I had purchased a Sony, Samsung has no ability to include my Google photo via the internet apps, it wont let me add the the google photo app to see my vacation photos, really a bummer, connecting the phone is a real pain, took an hours and no good, so I tried from phone its finds it but states connected but on TV it does not come up or visible that I connected, it states to disconnect my internet cable and go to wifi hook up same as phone, I did still nothing, very complicated, not user friendly like Sony, I was ably to instantly connect to google photo, I tried my phone and it also auto connected instantly, no searching setting or finding where it is hours and no result on Samsung, my phone is Samsung galaxy and the TV is brand new. Calling is difficult, was on hold over 30 minutes gave up
Features
2
Performance
4
Design
5
Value
3
Response from Samsung USBy Samsung Brand Ambassador, September 5, 2025
Dieter W: I’m very sorry for the difficulties you’ve experienced with your DU7200 TV. We completely understand your frustrations, and we are here to help. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. We look forward to hearing from you soon. ~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
TV Speakers not loud enough
on September 5, 2025
Posted by: diamondcleric
I like the app features and I love the picture quality. My issue is that the sound is not loud enough and to get louder sound I need a soundbar... but to get a soundbar I have to give up one of the three HDMI ports. My previous Samsung allowed for an optical connection to the sound bar. To me this is a major issue because I wear hearing aides and need more sound. I also run 2 blue-rays, Dish and Amazon Fire stick so I need all three HDMI ports.
Written by a customer while visiting Samsung US
Customer Rating
5
N,/A
on September 5, 2025
Posted by: N2Ay
Best investment we have made in electronics. Yadda
Written by a customer while visiting Samsung US