Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,749 Reviews)
Rating breakdown 2,749 reviews
5 Stars
1,712
4 Stars
452
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
4
Ease of using apps
on February 22, 2025
Posted by: AddyB
So far, we are enjoying our TV. Enjoy ease of using streaming apps on our TV.
Written by a customer while visiting Samsung US
Customer Rating
1
Functions Not fully explained in specifications!
on February 22, 2025
Posted by: Mine
I bought this TV because it advertised Bluetooth. I wanted to use my headphones WHILE my wife controlled the speakers. It turned out that it was not possible! The TV was either speakers OR Bluetooth. You couldn’t use both at the same time. We sent it back the next day !!!
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
2
Value
1
Response from Samsung USBy Samsung Advisor, February 24, 2025
Hi Mine,
We appreciate your feedback on the DU7200 TV and apologize for any confusion there may have been.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
We appreciate your feedback on the DU7200 TV and apologize for any confusion there may have been.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Beware
on February 23, 2025
Posted by: Pete
from Washington State
Great picture but unfortunately, that's the only thing that I found to be good. Let's start with the non-existent manual. I cough up a bunch of money to buy a samsung (I only capitalize names of companies and people I respect) and they want me to print at my expense, a 100+ page manual. They didn't even provide a quick start guide. Next, the remote. Nothing about what's controlled by the buttons. And, of course without the manual, no idea on how to use it. Finally printed up the manual and it still wasn't clear. A month later I figured out how to change volume. Now, the remote's getting picky about "HOW" you press the button. Total piece of junk. Now let's talk about sound. The jacks to connect this to a sound bar don't exist on this thing. Probably would work with a sound bar from 5 years ago but for a modern one, forget it. Overall, I'm sorry I ever bought this and will keep this bad experience in mind whenever I see a samsung product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
2
Response from Samsung USBy Samsung Advisor, February 24, 2025
Hi Pete,
I appreciate your detailed feedback on your experience with the DU7200 TV. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
I appreciate your detailed feedback on your experience with the DU7200 TV. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Bad festurean
on March 7, 2025
Posted by: Jane
We have been kicked off Netflix several times and can not figure out how to get back on it. My husband is extremely upset about this situation. We hired a man to get us back on and he did. However, we have again lost the connection.
Response from Samsung USBy Samsung Advisor, March 7, 2025
Hi Jane,
I'm very sorry you are experiencing issues with your Netflix app.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
I'm very sorry you are experiencing issues with your Netflix app.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Quality
on March 10, 2025
Posted by: SylSyl
from Cleburne, Texas
I bought this TV before Christmas 2024 and am not satisfied with the quality. My apps have difficulty connecting and time out. I can connect on other brands of TV's but not this Samsung TV.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, March 10, 2025
Hi SylSyl,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
4. Try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
4. Try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Hulu app is incompatible with this TV.
on March 28, 2025
Posted by: AKL09
Hulu app is incompatible with this Samsung TV. It continually buffers. Hulu works fine on all my other devices. (Tv, tablet, phone, ruku) Other apps on this samsung TV work fine, including internet steaming.
Samsung customer care doesnt care.
Picture is good.
The remote is not very good.
No optical output!
Samsung customer care doesnt care.
Picture is good.
The remote is not very good.
No optical output!
Response from Samsung USBy Samsung Advisor, March 28, 2025
Hi AKL09,
I'm very sorry you have experienced issues with the Hulu app and your DU7200 TV. Please try the below recommendations to resolve any buffering issues.
First, I recommend running a cold reboot on your TV. There are two ways to do this:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
Next, I recommend ensuring the Hulu+ app is up to date by going to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Next, select the Hulu+ app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the Hulu+ app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm.
Then we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on “Hulul+” and then select “Reinstall.”
Also, please ensure you are running the latest Firmware update. Go to Settings> Support> Software Update.
If you continue to have issues, I also recommend checking your internet connectivity via the steps below:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
I hope these tips help resolve your concerns. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
I'm very sorry you have experienced issues with the Hulu app and your DU7200 TV. Please try the below recommendations to resolve any buffering issues.
First, I recommend running a cold reboot on your TV. There are two ways to do this:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
Next, I recommend ensuring the Hulu+ app is up to date by going to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Next, select the Hulu+ app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the Hulu+ app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm.
Then we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on “Hulul+” and then select “Reinstall.”
Also, please ensure you are running the latest Firmware update. Go to Settings> Support> Software Update.
If you continue to have issues, I also recommend checking your internet connectivity via the steps below:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
I hope these tips help resolve your concerns. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Is this what I really wanted?
on March 28, 2025
Posted by: Golden Gram
from Illinois
Still working out some bugs. Not as user friendly as my fire stick. Website said this model has a microphone and it definitely does not. That was disappointing. Also purchased a Samsung soundbar which does not stay connected well.
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, March 31, 2025
Hi Golden Gram,
We appreciate your purchase and are sorry for any confusion regarding voice assistants. You are correct, the DU7200 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you need any assistance with connecting an external Alexa device or would like to troubleshoot your Soundbar connectivity issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate your purchase and are sorry for any confusion regarding voice assistants. You are correct, the DU7200 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you need any assistance with connecting an external Alexa device or would like to troubleshoot your Soundbar connectivity issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed with Purchase
on March 28, 2025
Posted by: Buyers Remorse
I normally love Samsung TVs, but this is the WORST TV I have ever purchased. It is difficult to set up. Where is the space bar on the onscreen keyboard? Why do I have to go to so much difficulty downloading apps? The Vizio TV I bought a few months ago was so much easier to set up than this tv. I am so disappointed in this product. I want to take it back to the store and get another VIZIO. PS make a better remote please... The one that came with the tv is horrible.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy Samsung Advisor, April 2, 2025
Hi Buyers Remorse,
Thank you for reaching out to us. Please know when searching for Apps, the Search or Enter button is the center button labeled "English.”
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for reaching out to us. Please know when searching for Apps, the Search or Enter button is the center button labeled "English.”
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US