Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
1
Picture quality is not worth how terrible it is
on August 23, 2025
Posted by: Michael
from Charlotte, NC
Although the picture is great, this tv is awful. The most infuriating tv I’ve ever had, let me explain.
1.) When you turn on the tv it starts playing some random show on the free tv app or some random movie before even clicking anything.
2.) There’s no “night mode” and you can hardly turn down the brightness for when you don’t want the screen blinding you at night.
3.) There’s no Chromecast and only airplay (I have both even on my Vizio). Chromecast is far superior.
4.) When playing a show while airplaying, it doesn’t continue to the next episode when the it’s over and instead makes your recast all over again.
2.) There’s no “night mode” and you can hardly turn down the brightness for when you don’t want the screen blinding you at night.
3.) There’s no Chromecast and only airplay (I have both even on my Vizio). Chromecast is far superior.
4.) When playing a show while airplaying, it doesn’t continue to the next episode when the it’s over and instead makes your recast all over again.
The picture quality is not worth how awful everything else is about this tv. I’d do anything to trade this tv with even the worst Vizio.
Features
2
Performance
1
Design
1
Value
3
Response from Samsung USBy Samsung Brand Ambassador, August 25, 2025
It’s unfortunate to hear you’re not completely satisfied with your DU7200 TV.
While your DU7200 TV may currently default to Samsung’s TV Plus app, please know you can choose what your TV does when you turn it on by going to Menu > Settings > All Settings > General & Privacy > Start Screen Option
1) Enabling Start with Smart Hub Home automatically launches Smart Hub when the TV is turned on. Navigate to this option to enable or disable the feature.
2) If Autorun Last App is set to on, the last used app is automatically run when you turn on the TV. You can turn this function on or off by pressing the Select button in the current menu.
You can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings to help with the brightness of your TV.
I hope this helps to improve your experience. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Ambassador
While your DU7200 TV may currently default to Samsung’s TV Plus app, please know you can choose what your TV does when you turn it on by going to Menu > Settings > All Settings > General & Privacy > Start Screen Option
1) Enabling Start with Smart Hub Home automatically launches Smart Hub when the TV is turned on. Navigate to this option to enable or disable the feature.
2) If Autorun Last App is set to on, the last used app is automatically run when you turn on the TV. You can turn this function on or off by pressing the Select button in the current menu.
You can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings to help with the brightness of your TV.
I hope this helps to improve your experience. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
65" Samsung TV
on August 24, 2025
Posted by: Tribbles56
Love my samsung tv. The tv color is bright and isn't faded and goes all the way to the edge of the 65 inches edges. I got a sound bar with the TV and it comes on and the sound is just what I needed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awsome tv
on August 26, 2025
Posted by: Joey
from Ohio
I love it for the price. Got 2 of these. There great.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung tv
on August 27, 2025
Posted by: Bingie
I love my Samsung tv....beautiful and clear picture, and with the added sound bar, it's like a miniature theater in my home!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I HATE this “smart” tv
on August 27, 2025
Posted by: Ihate50ClassCrystalUHD
The absolute worst “smart” tv ever. All the “smart” tv functions are beyond counterproductive and make using the tv way harder than it needs to be. It almost forces you to use the functions, has constant pop-ups at the most frustrating times, and constantly tries to make you use the samsung remote instead of connected device remotes which never makes sense. This tv has made me want to never buy or use another smart tv from samsung ever again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, August 28, 2025
Ihate50ClassCrystalUHD:
Thank you for choosing Samsung and for your feedback on the DU7200TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
- Samsung Ambassador
Thank you for choosing Samsung and for your feedback on the DU7200TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
3
Terrible user interface!!! Fine picture quality.
on August 28, 2025
Posted by: Vvs7
from Staten Island, NY, USA
Terrible user interface on the TV. Over the air channels, once selected, conflict with the Samsung TV Live channels, one keep replacing the other. And no, I don't need game apps on my TV, I want to be able to switch the channels without TV fighting with itself!
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
4
Response from Samsung USBy Samsung Brand Ambassador, August 29, 2025
Vvs7:
While it’s great to hear that you’re loving the picture quality of your DU7200, I’m very sorry to hear of the difficulties you experienced with the interface. Samsung TV Plus can be disabled, which removes the channels from your default guide. Should you want to disable TV Plus, follow the steps below:
1) Navigate to the Samsung TV Plus app and press and hold the enter or select button on the remote. This will bring up two options. ‘Move’ and ‘Remove.’
2) Navigate to ‘Remove’ and select. This option brings up the ability to remove the app icon or disable the service.
3) Navigate to ‘Disable’ and select. This will remove the service from the launcher bar and the channels from the TV Guide.
Alternatively, you can leave TV Plus enabled and utilize the Autorun Last App feature to automatically start the last app you used once the TV is turned on. To enable this feature, follow the steps below:
1) Navigate to Settings > All Settings> General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature
I hope these tips help.
You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
While it’s great to hear that you’re loving the picture quality of your DU7200, I’m very sorry to hear of the difficulties you experienced with the interface. Samsung TV Plus can be disabled, which removes the channels from your default guide. Should you want to disable TV Plus, follow the steps below:
1) Navigate to the Samsung TV Plus app and press and hold the enter or select button on the remote. This will bring up two options. ‘Move’ and ‘Remove.’
2) Navigate to ‘Remove’ and select. This option brings up the ability to remove the app icon or disable the service.
3) Navigate to ‘Disable’ and select. This will remove the service from the launcher bar and the channels from the TV Guide.
Alternatively, you can leave TV Plus enabled and utilize the Autorun Last App feature to automatically start the last app you used once the TV is turned on. To enable this feature, follow the steps below:
1) Navigate to Settings > All Settings> General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature
I hope these tips help.
You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
1
Substandard, Subpar, Pile of Junk
on September 2, 2025
Posted by: Boxerb
from Northern Arizona
Want a TV that the schedule guide works when it feels like it, the virtual on screen number pad to change channels works on only one screen....maybe, how about the previous channel feature only works on over the air channels not streaming channels use to work on both when I first got it but not now. And don’t forget the wonderful blue screen blanking out with the message “mode not supported" for 5 minutes or so then after that the time and date are off by hours and days making the channel guide and information worthless. This blanking out feature goes on and off every few days with no pattern or reason. And the best part is this happens within 6 months of purchase and that wonderful Samsung warranty can’t, won’t or doesn’t want to fix it. They replaced the motherboard and I think it's worse because I didn't have the blue screen problem till after that. And all I get now is them stringing me along and no solution. So if you want all these wonderful features and warranty this TV is for you. But if I could do it over again I wouldn’t buy this substandard, low par piece of junk TV. To bad you can’t give negative stars I wish I could I’d give this thing and Samsung minus a million stars. Check out the one star reviews you will see the same compliants. So do yourself a favor no matter how cheap this thing is DON'T buy it. I wish I hadn’t bought it and knowing what I know now they couldn’t give it to me or pay me any amount of money to take it. They won't fix it and I"m stuck with it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, September 2, 2025
Boxerb: We appreciate you sharing your experience with Samsung Support and your DU7200 TV. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience, and we'll be sure to pass this along to our internal teams. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
3
Wondering on quality or length they last
on September 5, 2025
Posted by: Denise
from Dallas texas
I have 4 Samsung test. I like Samsung but now last 2 tv's have white spots popping up on the screen like TV will be going out soon. So not sure if I will stick with Samsung. They last 3 years.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Samsung Brand Ambassador, September 5, 2025
Denise: We are glad that you reached out to us regarding the display issues you are seeing on your Samsung DU7200 TV. I have a few recommendations that may resolve the white spots you are seeing on your screen. First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. Next, run a diagnostic test. Go to Home > Settings > Support > Device Care > Self Diagnosis > Picture Test. If there are no issues during the Picture Test, this means your TV is working fine. To identify and fix the issue, first, try replacing the cable of the external device that is showing lines. - If the shadows still appear after replacing the cable, troubleshoot the external device. - If shadows appear during the Picture Test, proceed to the next step. If dots/shadows appear during your test, the TV will need service. Please reach out to us so we can schedule a warranty appointment. 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Ambassador
Written by a customer while visiting Samsung US