Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Great tv
on August 20, 2025
Posted by: Artmanjt
I absolutely love this tv, no glare, clear pic, and great sound. I could ask for anything better really is a nice tv
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great vivid picture.
on August 20, 2025
Posted by: Fnied
from Lindenhurst., NY
Great picture, great features and reasonable price!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good
on August 20, 2025
Posted by: Tinu
from Gilberts,Illinois
Still waiting for leg for 85 inch tv,in box I got different size
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Remote is a disaster
on August 20, 2025
Posted by: Buddi
Picture quality is great,,, remote I’d a nightmare, never had power
Response from Samsung USBy Samsung Brand Ambassador, August 21, 2025
Buddi:
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Ambassador
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
2
Wi Fi connection
on August 21, 2025
Posted by: Rog 59
from Gulfport, MS
TV consistently disconnects from the internet. Network has to be rest several times a week. Reall frustrating. I don’t have this problem with any of my other Samsung TV’s.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Samsung Brand Ambassador, August 21, 2025
Rog 59:
Thank you for sharing your experience with Wi-Fi connectivity on your DU7200 TV. You might want to go through these steps to check your network connection:
1. Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft.
2. Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3. Unplug both your TV and router. Remove both power cables, wait at least 30 seconds and plug them both back in.
4. Check the connection between your router and TV. Please review the points below:
• Is your router connected to the TV using an ethernet cable? If not, we strongly recommend using an ethernet cable connection on your TV. This will ensure your TV maintains a consistent connection to the internet.
• If you’re already connected using an ethernet cable, make sure that the ethernet cable is working and is not damaged. You can test the cable by connecting it to other devices, such as a laptop, to make sure that your ethernet cable is not damaged.
• If connecting to your TV using an ethernet cable is not possible, please move your router as close to the TV as possible. There should not be any obstructions between your TV and router, such as walls, other electronic devices, etc.
5. Perform a network test to check if there is a network problem: Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
6. If you’re still experiencing issues, a factory reset may be needed. Keep in mind that this will restore all TV settings to factory defaults. Go to: Settings > All Settings > General & Privacy > Reset.
I hope the above helps. Should your issue persist, please reach Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Thank you for sharing your experience with Wi-Fi connectivity on your DU7200 TV. You might want to go through these steps to check your network connection:
1. Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft.
2. Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3. Unplug both your TV and router. Remove both power cables, wait at least 30 seconds and plug them both back in.
4. Check the connection between your router and TV. Please review the points below:
• Is your router connected to the TV using an ethernet cable? If not, we strongly recommend using an ethernet cable connection on your TV. This will ensure your TV maintains a consistent connection to the internet.
• If you’re already connected using an ethernet cable, make sure that the ethernet cable is working and is not damaged. You can test the cable by connecting it to other devices, such as a laptop, to make sure that your ethernet cable is not damaged.
• If connecting to your TV using an ethernet cable is not possible, please move your router as close to the TV as possible. There should not be any obstructions between your TV and router, such as walls, other electronic devices, etc.
5. Perform a network test to check if there is a network problem: Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
6. If you’re still experiencing issues, a factory reset may be needed. Keep in mind that this will restore all TV settings to factory defaults. Go to: Settings > All Settings > General & Privacy > Reset.
I hope the above helps. Should your issue persist, please reach Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
The greatest features
on August 22, 2025
Posted by: Cyndi
I love our Samsung tv. I am almost able to read the letters on the screen. The tone is very good and the picture is beautiful.
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent 4k unit
on August 22, 2025
Posted by: HappyInHooper
[This review was collected as part of a promotion.] We enjoy our samsung tv. The picture is excellent and and sound is quite good. Our only complaint is that over time the on-board smart functionality has grown sluggish. Aside from that, its exceeded our expectations.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Tv!
on August 23, 2025
Posted by: Lucky
One of the Best tv’s that I ever bought! Crystal clear reception and a beautiful Pic!
Written by a customer while visiting Samsung US