Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
ENJOYING THE QUALITY!!!!!!!
on August 20, 2025
Posted by: No nick name
I have been really enjoying the tv it has been a joy to watch I would suggest it to any tv watcher!
Written by a customer while visiting Samsung US
Customer Rating
4
85in TV
on August 20, 2025
Posted by: Briguy
It's all good just don't know all the features but that's just another way to look for new stuff on it it's all good thanks....
Written by a customer while visiting Samsung US
Customer Rating
4
Fantastic all around
on August 20, 2025
Posted by: JMM 7
from Lv Nv
This tv is only used for streaming and gaming. Very life like picture. Great for both.
Written by a customer while visiting Samsung US
Customer Rating
5
Great!!!!
on August 20, 2025
Posted by: Angela
My Samsung is absolutely right on time best colors on any TV I every own and I had plenty different others..Can't go wrong💯👍🏽
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT
on August 20, 2025
Posted by: DIMPLES
I lOVE MY SAMSUNG!!!! THE QUALITY IS WONDERFUL IM NEVER GOING BACK.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not enuf storage for apps
on August 20, 2025
Posted by: D4rk4ngels
from Plumas Lake, CA
Color, quality of picture all fine but needed upgrade in storage to add apps. Only can use prime, YouTube, & Samsung live. Cant add any of other apps (discovery+, YouTube TV, Hulu, etc) due to so little storage. I shouldn't have to purchase upgrades to see my paid shows on apps. Never had this issue with other Samsung tvs.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy Samsung Brand Ambassador, August 21, 2025
D4rk4ngels:
I’m sorry to hear you’re experiencing issues running out of storage space for art, apps, and updates. Here are some things you can try:
1) Go to Menu > Settings > Support > Open e-Manual > Device Care
This service checks memory and frees up unused cached memory and closes background apps.
2) Remove apps you no longer need. Press the Home button, then navigate to Media > Apps > Settings. Click the app you’d like to remove and select Delete from the pop-up menu.
3) Please check to see if you are running the latest firmware version: Settings > Support > Software Update > Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically.
If you need further help or have questions, please call Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
I’m sorry to hear you’re experiencing issues running out of storage space for art, apps, and updates. Here are some things you can try:
1) Go to Menu > Settings > Support > Open e-Manual > Device Care
This service checks memory and frees up unused cached memory and closes background apps.
2) Remove apps you no longer need. Press the Home button, then navigate to Media > Apps > Settings. Click the app you’d like to remove and select Delete from the pop-up menu.
3) Please check to see if you are running the latest firmware version: Settings > Support > Software Update > Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically.
If you need further help or have questions, please call Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
3
Great
on August 20, 2025
Posted by: drewnlb
from Long Beach, California
Great for watching Netflix.
However, the HDMI eArc connection doesn't work.
Calling or texting Samsung was not helpful
However, the HDMI eArc connection doesn't work.
Calling or texting Samsung was not helpful
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Brand Ambassador, August 21, 2025
drewnlb:
Thank you for sharing your experience with HDMI connectivity. You may want to follow these troubleshooting steps to check your connection.
Before you start using the eARC format, you’ll need to activate Anynet+ (HDMI-CEC) in your TV’s settings. Then, you can enable HDMI eARC Mode.
Note: By default, the HDMI eARC Mode is turned off. Make sure you are using an eARC-compatible HDMI cable, such as an HEAC or HEC cable.
1. Press the Home button on your remote control, and then select All Settings.
2. Navigate to General, and then select External Device Manager.
3. Select Anynet+ (HDMI-CEC) to enable.
4. Navigate back to All Settings > Sound > Expert Settings, and select HDMI eARC Mode. Then, set it to Auto.
On a soundbar, connect to the eARC port on the bottom/back of the soundbar and then change the source of the soundbar to D. In. The soundbar's source will automatically change to TV eARC.
If you need further assistance, please get in touch with us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Thank you for sharing your experience with HDMI connectivity. You may want to follow these troubleshooting steps to check your connection.
Before you start using the eARC format, you’ll need to activate Anynet+ (HDMI-CEC) in your TV’s settings. Then, you can enable HDMI eARC Mode.
Note: By default, the HDMI eARC Mode is turned off. Make sure you are using an eARC-compatible HDMI cable, such as an HEAC or HEC cable.
1. Press the Home button on your remote control, and then select All Settings.
2. Navigate to General, and then select External Device Manager.
3. Select Anynet+ (HDMI-CEC) to enable.
4. Navigate back to All Settings > Sound > Expert Settings, and select HDMI eARC Mode. Then, set it to Auto.
On a soundbar, connect to the eARC port on the bottom/back of the soundbar and then change the source of the soundbar to D. In. The soundbar's source will automatically change to TV eARC.
If you need further assistance, please get in touch with us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Great clarity, intensity and features
on August 20, 2025
Posted by: Dollar
I received my tv as a gift and I absolutely love it.
Written by a customer while visiting Samsung US