Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
4
Remote
on August 20, 2025
Posted by: Andy
from Louisville KY
The TV itself is great, but the remote is ridiculously fussy.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Good picture- maybe new ones are better
on August 20, 2025
Posted by: Mkaye
from Southeast usa
Good picture quality. Has some serious issues w the Apps and Home Screen. Lag times when hitting remote are bad. Also some apps continually go out of sync only on this TV - I can watch peacock on my laptop and it is fine. On my tv not. And that’s an issue
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
4
Response from Samsung USBy Samsung Brand Ambassador, August 20, 2025
Mkaye:
I'm very sorry to hear about the issues you are experiencing with your TV.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU8000 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
I'm very sorry to hear about the issues you are experiencing with your TV.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU8000 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
Not good for antenna users.
on August 20, 2025
Posted by: Not pleased
I use an antenna and changing channels is cumbersome, at best.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
3
Beautiful Picture, too much bandwidth needed
on August 20, 2025
Posted by: Liv1994
from Williamsport, PA
It’s a beautiful TV, the picture quality is great. Although it glitches randomly, opens random apps, and it has been the only item to have an internet lag. There is a lot of stuff on this TV that I don’t use or need, since I’m not a gamer, and I feel like all the bells and whistles slows it down. I would love this TV if it didn’t have so much going on, honestly!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
5
Response from Samsung USBy Samsung Brand Ambassador, August 20, 2025
Liv1994:
While it’s great to hear that you’re loving the picture of your DU7200 TV, I’m very sorry to hear of the difficulties you experienced.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Ambassador
While it’s great to hear that you’re loving the picture of your DU7200 TV, I’m very sorry to hear of the difficulties you experienced.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on August 20, 2025
Posted by: Elizabeth
Black screen for about a minute every time it’s turned on. Volume and channel buttons are delayed ( so we press buttons and then wait for the tv to “catch up “). Constantly disconnecting from server and apps. Sometimes won’t even connect at all (I.e. screen freezes in Netflix logo as so we need to turn off the tv ad wait.
Response from Samsung USBy Samsung Brand Ambassador, August 20, 2025
Elizabeth:
I'm very sorry to hear about the issues you are experiencing with your TV.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Ambassador
I'm very sorry to hear about the issues you are experiencing with your TV.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Unlimited Qualities
on August 20, 2025
Posted by: Luv4Life
from Orlando, Fl
Hands down the best big screen tv I’ve ever purchased. I’ve had this one for 4 months now and I’m still learning about the amazing features it offers.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Best TV
on August 20, 2025
Posted by: GamGam2122
from Chattanooga, TN
Samsung is hands down the best TV there is. The picture is amazing. We now have three in our home and will only buy Samsung from now on.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Smart TV features are not user friendly.
on August 20, 2025
Posted by: EWJ 78
from Virginia
TV has great Picture and good sound. However the Smart TV interface is not user friendly.
Therefore I connected a Roku which is much easier to use.
I own several Samsung TV's and generally pleased, but all of them have the same problems wit the Smart TV
interface and controls.
Therefore I connected a Roku which is much easier to use.
I own several Samsung TV's and generally pleased, but all of them have the same problems wit the Smart TV
interface and controls.
I would recommend this to a friend!
Features
3
Performance
4
Design
1
Value
4
Response from Samsung USBy Samsung Brand Ambassador, August 20, 2025
EWJ 78:
Thank you for your feedback on your Samsung’s DU7200 Crystal UHD Smart TV. I am very sorry for your encountered issues and understand your frustration. Your user experience is very important to us and will be shared with our teams.
If there is anything we can do to assist and improve your user experience, please do let us know by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Thank you for your feedback on your Samsung’s DU7200 Crystal UHD Smart TV. I am very sorry for your encountered issues and understand your frustration. Your user experience is very important to us and will be shared with our teams.
If there is anything we can do to assist and improve your user experience, please do let us know by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US