Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
The Best TV
on August 20, 2025
Posted by: GamGam2122
from Chattanooga, TN
Samsung is hands down the best TV there is. The picture is amazing. We now have three in our home and will only buy Samsung from now on.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Smart TV features are not user friendly.
on August 20, 2025
Posted by: EWJ 78
from Virginia
TV has great Picture and good sound. However the Smart TV interface is not user friendly.
Therefore I connected a Roku which is much easier to use.
I own several Samsung TV's and generally pleased, but all of them have the same problems wit the Smart TV
interface and controls.
Therefore I connected a Roku which is much easier to use.
I own several Samsung TV's and generally pleased, but all of them have the same problems wit the Smart TV
interface and controls.
I would recommend this to a friend!
Features
3
Performance
4
Design
1
Value
4
Response from Samsung USBy Samsung Brand Ambassador, August 20, 2025
EWJ 78:
Thank you for your feedback on your Samsung’s DU7200 Crystal UHD Smart TV. I am very sorry for your encountered issues and understand your frustration. Your user experience is very important to us and will be shared with our teams.
If there is anything we can do to assist and improve your user experience, please do let us know by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Thank you for your feedback on your Samsung’s DU7200 Crystal UHD Smart TV. I am very sorry for your encountered issues and understand your frustration. Your user experience is very important to us and will be shared with our teams.
If there is anything we can do to assist and improve your user experience, please do let us know by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
3
Nice but…
on August 20, 2025
Posted by: Robbo
A nice picture, sleek design. However it does not synch well with MLB and it drops connection with apps periodically. We think of it as temperamental
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Brand Ambassador, August 20, 2025
Robbo:
Thank you for your review of the 43" Crystal DU7200 TV.
If apps are not working correctly, we recommend first checking for firmware updates on your TV. Go to Home > Settings > Support > Software Update. If you do have the latest firmware, then you can next try a cold boot. There are two ways to cold boot your TV:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
For more help, please contact Samsung TV Support at 1-800-SAMSUNG, available 8 AM – 12 AM EST, seven days a week. For more contact options, click here: https://www.samsung.com/us/support/contact/
- Samsung Ambassador
Thank you for your review of the 43" Crystal DU7200 TV.
If apps are not working correctly, we recommend first checking for firmware updates on your TV. Go to Home > Settings > Support > Software Update. If you do have the latest firmware, then you can next try a cold boot. There are two ways to cold boot your TV:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
For more help, please contact Samsung TV Support at 1-800-SAMSUNG, available 8 AM – 12 AM EST, seven days a week. For more contact options, click here: https://www.samsung.com/us/support/contact/
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
1
I liked while it worked.
on August 20, 2025
Posted by: Sherry
from Silverhill, Alabama
We purchased the tv November 20, 2024 and it is not working at all at this time. It has been broken for almost two weeks and we are still waiting for someone to schedule the tech to repair the tv. The tv is still under warranty.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Samsung Brand Ambassador, August 20, 2025
Sherry:
It’s unfortunate to hear of the issues you’re experiencing with your DU7200 TV, and we greatly appreciate your patience while waiting for your service appointment. Should you have any questions after your service is complete, Samsung is here for you.
Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
It’s unfortunate to hear of the issues you’re experiencing with your DU7200 TV, and we greatly appreciate your patience while waiting for your service appointment. Should you have any questions after your service is complete, Samsung is here for you.
Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
overall great TV
on August 20, 2025
Posted by: Helena Bucket
from NJ
picture & colors are great, but something is off with the volume, sometimes I have to put it up in the 30's -40's range on certain things I'm watching, otherwise its great. think I need the geek squad to come fix the settings on it
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Stunning Picture and Immersive Size
on August 20, 2025
Posted by: taesan
I couldn't be happier with this Samsung 75" TV. The picture quality is amazing—it's incredibly crystal-clear with vibrant colors that pop off the screen. Performance is smooth and seamless, making it a fantastic choice for watching action movies and fast-paced games. The huge screen size completely turns my living room into a true home theater experience
Written by a customer while visiting Samsung US
Customer Rating
2
Worst purchase and probably my last.
on August 20, 2025
Posted by: MsSchon
from Kansas City
This is the worst Samsung I’ve ever purchased. The television will not turn on or off unless I press the remote four or five times.
I cannot access support help. I won’t buy another.
I cannot access support help. I won’t buy another.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Samsung Brand Ambassador, August 20, 2025
MsSchon:
It’s unfortunate to hear you’re experiencing issues with your DU7200 TV.
Please give us the opportunity to gather additional information from you so we can isolate this issue and provide steps towards a resolution. You can reach us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Ambassador
It’s unfortunate to hear you’re experiencing issues with your DU7200 TV.
Please give us the opportunity to gather additional information from you so we can isolate this issue and provide steps towards a resolution. You can reach us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
3
Great Picture but could use some control tweaks.
on August 20, 2025
Posted by: Sledge Hammer
from Louisiana
Picture is great I ended up with a second one because I wanted to keep things similar. However, I wish there was someway to edit channels that I don’t want and I would like the ability to type in the channel number instead of having to scan through all the channels.
I would recommend this to a friend!
Features
3
Performance
5
Design
3
Value
5
Response from Samsung USBy Samsung Brand Ambassador, August 20, 2025
Sledge Hammer:
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
Written by a customer while visiting Samsung US