Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
4
Good Mid-Range TV
on August 10, 2025
Posted by: Grandroid
from California
Picture quality is very good, sound leaves much to be desired. I recommend laughing with a sound bar. I'm not a fan of the user interface, which is much different from my other Samsung TVs. We connect our mobiles phones to share content frequently, which goes without problem about 95%of the tune.
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Junk products, no support.
on August 10, 2025
Posted by: SDBergstrom
from Mesa AZ
Screen failed less than two years after purchase. Also have a Samsung refrigerator with an ice maker that’s failed for the fourth time. Samsung corporate won’t help with either problem. I will NEVER purchase another Samsung product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, August 11, 2025
SDBergstrom:
We appreciate you sharing your experience with Samsung Support. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience, and we'll be sure to pass this along to our internal teams.
I’m also sorry to hear of the issues you’re experiencing with Samsung’s DU7200 TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. From the landing page, navigate to Support (upper right corner) and select Schedule a Service Appointment. You can also call us at 1-800-SAMSUNG, 8AM - 12AM EST.
~ Samsung Ambassador
We appreciate you sharing your experience with Samsung Support. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience, and we'll be sure to pass this along to our internal teams.
I’m also sorry to hear of the issues you’re experiencing with Samsung’s DU7200 TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. From the landing page, navigate to Support (upper right corner) and select Schedule a Service Appointment. You can also call us at 1-800-SAMSUNG, 8AM - 12AM EST.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
High HD pic
on August 12, 2025
Posted by: One of the best
I love my Samsung tv. It has a high HD picture and very easy to navigate through.
Written by a customer while visiting Samsung US
Customer Rating
5
Great value
on August 20, 2025
Posted by: BDUBS
This TV was everything I wanted and more! I was very impressed by the color and sound. I would suggest to anyone to purchase this TV also the price was grea Compared to the other brands
Written by a customer while visiting Samsung US
Customer Rating
2
Bad experience
on August 20, 2025
Posted by: Mykes
Very disappointed in this TV. Picture is average at best. Remote is not user friendly. TV is complicated and set up is extremely clunky and we’ve had it about a year now. I feel like the feature they spent the most time on was making sure they advertise everywhere! We regret this purchase so much we often talk about buying a new TV.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
2
Response from Samsung USBy Samsung Brand Ambassador, August 20, 2025
Mykes:
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
3
TV Performance
on August 20, 2025
Posted by: Pbrich
from Converse, TX
I am enjoying the quality of the picture when this TV is working properly. I have had continuous problems with all of my Samsung TVs. I have three where the picture freezes, and I have contacted my cable provider and they have assured me that I have the highest be possible and it just may be the TV. The TV also seems to have problems with recognizing the HDR connection, and I have to periodically plug-in unplug that to make it see that cable.
Features
4
Performance
3
Design
3
Value
4
Response from Samsung USBy Samsung Brand Ambassador, August 20, 2025
Pbrich:
While it’s great to hear that you’re loving the picture quality of your DU7200 TV, I’m very sorry to hear of the difficulties you experienced with picture freezing. Your feedback regarding image quality is essential to us and will be shared with our internal teams.
For optimal performance, we ask that you please check to ensure you've got the latest firmware version installed. You can check this by going to: Home > Menu > Settings > Support > Software Update > Update Now
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
I hope these tips help.
You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
While it’s great to hear that you’re loving the picture quality of your DU7200 TV, I’m very sorry to hear of the difficulties you experienced with picture freezing. Your feedback regarding image quality is essential to us and will be shared with our internal teams.
For optimal performance, we ask that you please check to ensure you've got the latest firmware version installed. You can check this by going to: Home > Menu > Settings > Support > Software Update > Update Now
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
I hope these tips help.
You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
Very satisfied except sleep timer.
on August 20, 2025
Posted by: Stan
from Churchville, Maryland
This tv replaced a unit in our bedroom. The viewing is great but a major complaint is the inability to select a time for the sleep timer. Doesn't seem that this setting is rocket science, but it got overlooked by the enginers.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung
on August 20, 2025
Posted by: Robery
Picture quality and colors are fabulous. I enjoy watching the clear and precise detail of movies and sports.
Written by a customer while visiting Samsung US