Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
3
Stop attempting to contro/direct what is viewed.
on August 5, 2025
Posted by: XXXX
Stick to providing equipment, get out of the programing and information presentation business!!!
Features
1
Performance
5
Design
4
Value
3
Response from Samsung USBy Samsung Brand Ambassador, August 5, 2025
XXXX:
We appreciate your review of Samsung’s DU7200TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support.
Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
- Samsung Ambassador
We appreciate your review of Samsung’s DU7200TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support.
Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
Fifty/Fifty
on August 5, 2025
Posted by: Joe Rob
Televisions are great! Customer Service not that great! Language problem!
Written by a customer while visiting Samsung US
Customer Rating
1
way to complicated.
on August 5, 2025
Posted by: rivercitydan
from three rivers Michigan
remote control is almost not useable. no viable written instructions. still do not use all of the features.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, August 5, 2025
rivercitydan:
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Ambassador
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
2
55” Samsung UHD Du7200
on August 5, 2025
Posted by: Leovy
Very nice crystal picture, but the frequent problem is the sound goes off for no reason and won’t come back on. I have to unplug off & on power from the wall to resolve the problem.
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Brand Ambassador, August 5, 2025
Leovy:
Thank you for your review of the DU7200 TV and for sharing your details of your sound cutting out.
If the audio drop issue is happening when connected via HDMI, the HDMI cable is most likely the cause. We recommend you replace the HDMI cable with a High-Speed cable with Ethernet Channel, labeled as HEC or HEAC on the cable.
If this does not help, we ask that you contact us for additional troubleshooting or assistance with setting up a service appointment.
1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Thank you for your review of the DU7200 TV and for sharing your details of your sound cutting out.
If the audio drop issue is happening when connected via HDMI, the HDMI cable is most likely the cause. We recommend you replace the HDMI cable with a High-Speed cable with Ethernet Channel, labeled as HEC or HEAC on the cable.
If this does not help, we ask that you contact us for additional troubleshooting or assistance with setting up a service appointment.
1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
2
Overall great pic
on August 5, 2025
Posted by: Letters
from Bellingham Washington
It changes back to Main page on its own and Plays ads based on what it hears.
I would recommend this to a friend!
Features
1
Performance
5
Design
5
Value
1
Response from Samsung USBy Samsung Brand Ambassador, August 6, 2025
Letters:
Thank you for choosing the DU7200 TV and for your review. You can choose what your TV does when you turn it on by going to Settings > All Settings> General > Smart Features.
When you set Autorun Smart Hub to be on, the TV displays the Home Screen automatically when you turn the TV on.
If Autorun Last App is set to on, the last used app automatically runs when you turn on the TV. You can turn this function on or off.
I hope this tip helps. If there is anything we can do to further assist and improve your user experience, please let us know by contacting Samsung Customer Support.
Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
Thank you for choosing the DU7200 TV and for your review. You can choose what your TV does when you turn it on by going to Settings > All Settings> General > Smart Features.
When you set Autorun Smart Hub to be on, the TV displays the Home Screen automatically when you turn the TV on.
If Autorun Last App is set to on, the last used app automatically runs when you turn on the TV. You can turn this function on or off.
I hope this tip helps. If there is anything we can do to further assist and improve your user experience, please let us know by contacting Samsung Customer Support.
Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Great, and nice for the cost
on August 5, 2025
Posted by: CosmicTraveler
The Samsung Crystal UHD DU7200 TV is a charm. I have many programs, channels, and applications at my finger tips. With the Samsung one account for all products, it makes it convenient, and I only need to remember one password. The quality of the image is impressive, and the access to many features is great. I recommend this system for anyone who want a great TV.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
love the new
on August 5, 2025
Posted by: Saint
Love my last 2 orders and Tv is great ,, Different that my old ,,, but learning
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Terrible Remote
on August 5, 2025
Posted by: Samsung_User
from Columbus, NC
The picture clarity is sharp and fantastic. However, the remote is the worse remote I have ever used. It has very few buttons and the instruction booklet is terribly lacking in explaining how to use the remote. I guess Samsung expects you to be a psychic to figure out how to use the remote. If I had known about the remote, I probably would not have purchased this particular model.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
3
Value
4
Response from Samsung USBy Samsung Brand Ambassador, August 6, 2025
Samsung_User:
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you have any further questions or concerns, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Ambassador
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you have any further questions or concerns, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Ambassador
Written by a customer while visiting Samsung US