Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
3
No sound
on August 5, 2025
Posted by: none
from Palm Springs CA
The latest problem===Sometimes after turning on tv the sound does not work. I have to unplug sucker and then put plug back in to get sound.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Brand Ambassador, August 5, 2025
none:
We appreciate you sharing details of the sound issue you’re experiencing on your DU7200 TV. There are a few troubleshooting steps I recommend trying:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again.
2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
I hope this helps. Should your issue persist, please contact Samsung Customer Support:
1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
We appreciate you sharing details of the sound issue you’re experiencing on your DU7200 TV. There are a few troubleshooting steps I recommend trying:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again.
2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
I hope this helps. Should your issue persist, please contact Samsung Customer Support:
1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and so easy to use
on August 5, 2025
Posted by: Decorator31
Love the tv. Great picture and so easy to download the apps
Written by a customer while visiting Samsung US
Customer Rating
3
Not worth the price paid for 85" UHD TV
on August 5, 2025
Posted by: CCRider
from Cheektowaga NY
Other than the occasional software glitch and having to do a complete reset to factory settings and getting no help from Samsung after calling twice and being put on hold for more than 2 hours each time with then being hung up on by costumer service never answering the phone. I figured out how to fix this issue and update software. The TV is less than 3 months old and have had this software issue where the TV will not open or connect my apps. Not a happy costumer at this time. Samsung just puts me on hold for more than 2 hours then hangs up. No call back option in the que. Samsung costumer service is bad. Software issues need to be resolved. Shame on Samsung!!!!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, August 5, 2025
CCRider:
Thank you for sharing your experience with us. Samsung is dedicated to delivering the highest quality product experience, value, and service. Your feedback will be passed along to our product and customer care teams.
Please do reach out to us again so we can provide further troubleshooting assistance or begin warranty service.
1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Thank you for sharing your experience with us. Samsung is dedicated to delivering the highest quality product experience, value, and service. Your feedback will be passed along to our product and customer care teams.
Please do reach out to us again so we can provide further troubleshooting assistance or begin warranty service.
1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
Buffering
on August 5, 2025
Posted by: Buffering
The TV is great but the Samsung channels are constantly buffering. Makes watching a movie suck!!
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Over all a 10!!
on August 5, 2025
Posted by: X2239
Whats not to like?? I cannot find a thing i do not like. Colors,Sharpness,Sleek Design ,Sound Qualities,
Written by a customer while visiting Samsung US
Customer Rating
2
Not the best but good quality as in the picture
on August 5, 2025
Posted by: Shadyman
from Blue ridge ga
The tv itself is ok a little lag to it but what makes the tv so awful and missable to use is the remote I absolutely hate it should’ve saved my money and got another Roku tv
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, August 5, 2025
Shadyman:
We appreciate your feedback on the DU7200 TV response time and remote.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you ever have any questions or concerns, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
- Samsung Ambassador
We appreciate your feedback on the DU7200 TV response time and remote.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you ever have any questions or concerns, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
This TV is awesome
on August 5, 2025
Posted by: Slayermom
I love my new TV. Clear picture, not heavy like the other TVs. And I love that it's 4K
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV!!!
on August 5, 2025
Posted by: JRT10
from North Carolina
I love my Samsung TVs. The picture is great and the colors are vibrant. I especially love Samsung TV. With over 500 channels of free television, There is something for everyone. Keep up the good work Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US