Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
The best tv ever
on August 5, 2025
Posted by: Tjcards
Love it never had a tv this before simply the best thing ever
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I hope it breaks down completely
on August 5, 2025
Posted by: Moodoll
This is the first time I ever wanted a TV to break down so I could trash it. Let's start with the the battery to the remote it constantly needs batteries. Secondly it drops the sound or any Bluetooth connections to to other devices for instance a surround sound speaker. i have to then go into the settings and reset...
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Samsung Brand Ambassador, August 5, 2025
Moodoll:
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
I’m sorry to hear you’re experiencing intermittent sound drops with your DU7200 TV. Please ensure you’re utilizing one of the following types of HDMI cables to connect your audio device to your TV:
– High-Speed HDMI Cable – with or without Ethernet
– Premium High-Speed HDMI Cable – with or without Ethernet
– Ultra High-Speed HDMI Cable
Also be sure to enable HDMI-eARC in the Expert Settings menu. Lastly, please also verify that you are running the latest firmware. You can check to see if there’s an available update by going to: Settings > Support > Software Update.
If this does not help, we ask that you contact us for additional troubleshooting or assistance with setting up a service appointment.
Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Ambassador
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
I’m sorry to hear you’re experiencing intermittent sound drops with your DU7200 TV. Please ensure you’re utilizing one of the following types of HDMI cables to connect your audio device to your TV:
– High-Speed HDMI Cable – with or without Ethernet
– Premium High-Speed HDMI Cable – with or without Ethernet
– Ultra High-Speed HDMI Cable
Also be sure to enable HDMI-eARC in the Expert Settings menu. Lastly, please also verify that you are running the latest firmware. You can check to see if there’s an available update by going to: Settings > Support > Software Update.
If this does not help, we ask that you contact us for additional troubleshooting or assistance with setting up a service appointment.
Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
Very good TV, annoying interface!
on August 5, 2025
Posted by: Jim B
from Gloucester Point, VA
The picture and sound quality are great. The SmartTV interface is annoying. I miss the day when I could choose HDMI-1 for a movie, HDMI-2 for a game, or HDMI-3 for a BluRay. The interface intermittently makes the choice for me, even when I don't ask. Sometimes, simpler is better!
Features
3
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not for Senior citizens
on August 5, 2025
Posted by: Smiley
from El Paso Texas
This TV was a mistake. The remote is awful we switched to a universal and it’s a little easier now. I wish I would’ve done more research before my purchase. This tv is difficult for my aging parent to navigate.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, August 5, 2025
Smiley:
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you have any questions, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Ambassador
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you have any questions, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
3
Sound poor
on August 5, 2025
Posted by: Dudley
from Jupiter Florida
Picture is good
SOUND IS TERRIBLE
EVEN WITH SAMSUNG SOUND BAR NXT TIME I WILL BUY A DIFFERENT TV MANUFACTURE
SOUND IS TERRIBLE
EVEN WITH SAMSUNG SOUND BAR NXT TIME I WILL BUY A DIFFERENT TV MANUFACTURE
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
2
Response from Samsung USBy Samsung Brand Ambassador, August 5, 2025
Thank you for sharing your experience with low volume. One possible cause for this is the source. Some sources have their own volume control, which might be set too low.
Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
We recommend you try a Sound Test under Support > Self Diagnosis > Start Sound Test. Another way to check the source volume is to test an internal streaming source like Netflix or YouTube to compare.
You may also want to select from several Sound Modes and advanced settings to meet your personal preferences. Press the Home button on your remote, and then navigate to Settings > All Settings> Sound > Sound Mode
I hope this helps improve your audio experience. Should you need further assistance or have any questions, please contact Samsung Customer Support at: 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
We recommend you try a Sound Test under Support > Self Diagnosis > Start Sound Test. Another way to check the source volume is to test an internal streaming source like Netflix or YouTube to compare.
You may also want to select from several Sound Modes and advanced settings to meet your personal preferences. Press the Home button on your remote, and then navigate to Settings > All Settings> Sound > Sound Mode
I hope this helps improve your audio experience. Should you need further assistance or have any questions, please contact Samsung Customer Support at: 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Great pictures
on August 5, 2025
Posted by: DLA50
from Boise Idaho
I bought 2. One is 42" and the other is 75". Both are great. I have one more on my wish list. I had a 65" which was working perfectly and then my Grandson "accidentally" threw the remote at it and messed up a bunch of the LEDs. It's in my shop while I decide what to do with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung TV
on August 5, 2025
Posted by: PBrown
from San Antonio, Texas
I have been very happy with new samsung TV. The picture is great and it makes family movie night a blast. I highly recommend that you try one at house to see the beautiful picture.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung TV
on August 5, 2025
Posted by: Steve
from Oxford, Maine
Great picture and very happy with TV. Only thing I recommend is a quality sound bar because the TV speakers are adequate but definitely could be better. I think it’s that way so you have to buy a sound bar lol
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US