Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
2
Internet connectivity issues
on August 5, 2025
Posted by: Grams
You have to plug and unplug it to get the cable to work. It’s a pain. Wow says it’s Samsung. The Samsung app hardly works. All 4 TVs we have are Samsung and have issues with them all going offline after you turn them off. At times it also resets itself and wants cable even though we don’t have cable anylonger. The color is fabulous that’s why the two rating instead of one. Connectivity is the issue. It also sounds lower in the room you in than when you leave the room. I have Samsung refrigerator also and the ice maker has gone out twice. We have a Samsung washer and dryer, at times the clothes aren’t washed, the for example toothpaste is still on a wash cloth, kitchen stains still on the potholders. The dryer is worthless unless you like semi damp clothes or having to dry a load for almost 4 hours before they are dry.
Response from Samsung USBy Samsung Brand Ambassador, August 5, 2025
Grams:
Thank you for your feedback. Please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
Next, try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~Samsung Ambassador
Thank you for your feedback. Please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
Next, try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV and good value
on August 5, 2025
Posted by: StanY
from Berlin Ct.
Great TV at a great price. It does evetything as expected and has a great picture and decent sound. The only thing I wish it had was a DI input like my old Samsung had.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best tv ever
on August 5, 2025
Posted by: Tjcards
Love it never had a tv this before simply the best thing ever
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I hope it breaks down completely
on August 5, 2025
Posted by: Moodoll
This is the first time I ever wanted a TV to break down so I could trash it. Let's start with the the battery to the remote it constantly needs batteries. Secondly it drops the sound or any Bluetooth connections to to other devices for instance a surround sound speaker. i have to then go into the settings and reset...
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Samsung Brand Ambassador, August 5, 2025
Moodoll:
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
I’m sorry to hear you’re experiencing intermittent sound drops with your DU7200 TV. Please ensure you’re utilizing one of the following types of HDMI cables to connect your audio device to your TV:
– High-Speed HDMI Cable – with or without Ethernet
– Premium High-Speed HDMI Cable – with or without Ethernet
– Ultra High-Speed HDMI Cable
Also be sure to enable HDMI-eARC in the Expert Settings menu. Lastly, please also verify that you are running the latest firmware. You can check to see if there’s an available update by going to: Settings > Support > Software Update.
If this does not help, we ask that you contact us for additional troubleshooting or assistance with setting up a service appointment.
Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Ambassador
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
I’m sorry to hear you’re experiencing intermittent sound drops with your DU7200 TV. Please ensure you’re utilizing one of the following types of HDMI cables to connect your audio device to your TV:
– High-Speed HDMI Cable – with or without Ethernet
– Premium High-Speed HDMI Cable – with or without Ethernet
– Ultra High-Speed HDMI Cable
Also be sure to enable HDMI-eARC in the Expert Settings menu. Lastly, please also verify that you are running the latest firmware. You can check to see if there’s an available update by going to: Settings > Support > Software Update.
If this does not help, we ask that you contact us for additional troubleshooting or assistance with setting up a service appointment.
Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
Very good TV, annoying interface!
on August 5, 2025
Posted by: Jim B
from Gloucester Point, VA
The picture and sound quality are great. The SmartTV interface is annoying. I miss the day when I could choose HDMI-1 for a movie, HDMI-2 for a game, or HDMI-3 for a BluRay. The interface intermittently makes the choice for me, even when I don't ask. Sometimes, simpler is better!
Features
3
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not for Senior citizens
on August 5, 2025
Posted by: Smiley
from El Paso Texas
This TV was a mistake. The remote is awful we switched to a universal and it’s a little easier now. I wish I would’ve done more research before my purchase. This tv is difficult for my aging parent to navigate.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, August 5, 2025
Smiley:
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you have any questions, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Ambassador
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you have any questions, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
3
Sound poor
on August 5, 2025
Posted by: Dudley
from Jupiter Florida
Picture is good
SOUND IS TERRIBLE
EVEN WITH SAMSUNG SOUND BAR NXT TIME I WILL BUY A DIFFERENT TV MANUFACTURE
SOUND IS TERRIBLE
EVEN WITH SAMSUNG SOUND BAR NXT TIME I WILL BUY A DIFFERENT TV MANUFACTURE
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
2
Response from Samsung USBy Samsung Brand Ambassador, August 5, 2025
Thank you for sharing your experience with low volume. One possible cause for this is the source. Some sources have their own volume control, which might be set too low.
Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
We recommend you try a Sound Test under Support > Self Diagnosis > Start Sound Test. Another way to check the source volume is to test an internal streaming source like Netflix or YouTube to compare.
You may also want to select from several Sound Modes and advanced settings to meet your personal preferences. Press the Home button on your remote, and then navigate to Settings > All Settings> Sound > Sound Mode
I hope this helps improve your audio experience. Should you need further assistance or have any questions, please contact Samsung Customer Support at: 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
We recommend you try a Sound Test under Support > Self Diagnosis > Start Sound Test. Another way to check the source volume is to test an internal streaming source like Netflix or YouTube to compare.
You may also want to select from several Sound Modes and advanced settings to meet your personal preferences. Press the Home button on your remote, and then navigate to Settings > All Settings> Sound > Sound Mode
I hope this helps improve your audio experience. Should you need further assistance or have any questions, please contact Samsung Customer Support at: 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Great pictures
on August 5, 2025
Posted by: DLA50
from Boise Idaho
I bought 2. One is 42" and the other is 75". Both are great. I have one more on my wish list. I had a 65" which was working perfectly and then my Grandson "accidentally" threw the remote at it and messed up a bunch of the LEDs. It's in my shop while I decide what to do with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US