Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
4
Remote too small.
on July 30, 2025
Posted by: shopper
from Wisconsin
The TV is great. But the remote is way too small for older people. The buttons should be bigger and spaced slightly further apart.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT TV AND GREAT SUPPORT
on July 30, 2025
Posted by: Allen
Samsung replace my tv which needed a part that was not currently available with an upgraded model. The support was great and I am really enjoying my new tv.
Thanks Samsung!
Thanks Samsung!
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and reasonable cost
on July 30, 2025
Posted by: FredM2
from Show Low AZ
I purchased my first Samsung flat screen TV a couple of years ago. Was so pleased I purchased two more just a few months ago. Easy setup and great picture.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on July 30, 2025
Posted by: Eorge
Viewed this product in store. When setup at home it surpassed my expectation. BTW setup took less than 5 minutes
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung is good
on July 30, 2025
Posted by: LelaBee
from Michigan
The picture is great. The features are nice. For example, if I cut my tv off in the middle of watching a movie or specific channel when I turn it back on it goes back to it. It doesn’t take a long time for it to boot up when it comes on. It’s very easy to use and customize.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great prjce!
on July 30, 2025
Posted by: Luv2watchtv
Love Samsung taste! Great picture, value, features!
Written by a customer while visiting Samsung US
Customer Rating
2
Dissapointment on a large scale
on July 30, 2025
Posted by: Zooty
from CT
Clear picture but not vibrant color therefore very disappointed in that regard.
Remote control is a real pain to use esp volume/mute and their icon system for system settings. Now the worst part is no voice remote. REALLY
I didn't do my homework!!
Remote control is a real pain to use esp volume/mute and their icon system for system settings. Now the worst part is no voice remote. REALLY
I didn't do my homework!!
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, July 31, 2025
Hi Zooty,
We appreciate your feedback. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
Regarding voice assistants, although they are not built-in, you can pair them with standalone Alexa devices or utilize the SmartThings app on your Android or Apple device.
If your remote is still not working properly or its response is slow, please check the remaining battery of your remote by going to Settings > All Settings > General & Privacy > Remote Control
I hope these tips help. If you need more assistance, please reach Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week). You can also connect with a LiveChat agent through the Support link on our website.
~ Samsung Advisor
We appreciate your feedback. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
Regarding voice assistants, although they are not built-in, you can pair them with standalone Alexa devices or utilize the SmartThings app on your Android or Apple device.
If your remote is still not working properly or its response is slow, please check the remaining battery of your remote by going to Settings > All Settings > General & Privacy > Remote Control
I hope these tips help. If you need more assistance, please reach Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week). You can also connect with a LiveChat agent through the Support link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Remote difficult to use.
on July 31, 2025
Posted by: None
Being an older adult , the remote is not easy to use. No numbers , wish the remote was not changed and a universal one can be purchased to make changing channels easier.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Advisor, July 31, 2025
Hi None,
Thank you for reaching out to us. Samsung remotes are designed to offer convenient control, but we understand if you’d prefer to use a universal remote. Many third-party remotes work well with Samsung TVs, though setup steps may vary by brand and model.
To get started, we recommend checking the manufacturer’s instructions for programming codes and pairing methods. If you run into any trouble or have compatibility questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available at the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reaching out to us. Samsung remotes are designed to offer convenient control, but we understand if you’d prefer to use a universal remote. Many third-party remotes work well with Samsung TVs, though setup steps may vary by brand and model.
To get started, we recommend checking the manufacturer’s instructions for programming codes and pairing methods. If you run into any trouble or have compatibility questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available at the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US