Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Great purchase
on July 30, 2025
Posted by: Meka2025
from Wisconsin
Great buy, has great picture quality and size fits good for my living room size. Very worth the money, great price!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung seems to be a "has-been"
on July 30, 2025
Posted by: MovedON
This TV can best be described as slow and outdated. Its age appears to contribute significantly to performance issues. The delay from power-on to actual viewing is excessive, and it frequently locks up or drops out—symptoms consistent with the heat-related issues common in many Samsung devices.
Basic enhancements, such as a voice-activated remote, would greatly improve usability. A more streamlined menu system could also help speed up navigation. Unfortunately, the inability to disable problematic programming gives the impression that Samsung prioritizes profit over the user experience.
In contrast, I’ve found that their competitors are much more in tune with consumer needs. For these reasons, I no longer purchase newer Samsung devices or appliances.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
2
Value
1
Response from Samsung USBy Samsung Advisor, July 30, 2025
Hi MovedON,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality
on July 30, 2025
Posted by: Magic Man
from Lebanon, TN
Love the picture quality. For the price, it's a great TV.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Help!
on July 30, 2025
Posted by: BDeetz
from Texas
TV is nice and fits well in Master, but not sure why remote is not properly set up for streaming services. Also, my streaming service DirecTV Stream has some 4K channels but when I go to tune to those streams it says it is not a 4K TV???? Can you solve this for me? DirecTV says they broadcast them in 4K but TV does not support. Help!!!
Features
3
Performance
4
Design
3
Value
4
Response from Samsung USBy Samsung Advisor, July 31, 2025
Hi BDeetz,
Thank you for your feedback. If you’re connecting a 4K device like a game console, streaming box, or Blu-ray player, you’ll need to enable Input Signal Plus to ensure full HDMI compatibility.
Navigate to: Home > left directional key > Settings > All Settings > General & Privacy > External Device Manager > Input Signal Plus, then select the HDMI port your device is using. A momentary screen flicker may occur when the feature activates.
If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for your feedback. If you’re connecting a 4K device like a game console, streaming box, or Blu-ray player, you’ll need to enable Input Signal Plus to ensure full HDMI compatibility.
Navigate to: Home > left directional key > Settings > All Settings > General & Privacy > External Device Manager > Input Signal Plus, then select the HDMI port your device is using. A momentary screen flicker may occur when the feature activates.
If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
FANTASTIC TELEVISION
on July 30, 2025
Posted by: LuLu
from Erie, PA
I only purchase Samsung televisions. I have been purchasing them for years. I recommend them to everyone. They last forever, are reasonably priced and have the clearest picture. I am a forever customer!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV. The interface is clumsy.
on July 30, 2025
Posted by: TomS
The TV is great. The interface could be more user-friendly when changing devices, like TV other than streaming on Samsung. There should be a way to eliminate everything other than what I use each day.
Written by a customer while visiting Samsung US
Customer Rating
4
Remote too small.
on July 30, 2025
Posted by: shopper
from Wisconsin
The TV is great. But the remote is way too small for older people. The buttons should be bigger and spaced slightly further apart.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT TV AND GREAT SUPPORT
on July 30, 2025
Posted by: Allen
Samsung replace my tv which needed a part that was not currently available with an upgraded model. The support was great and I am really enjoying my new tv.
Thanks Samsung!
Thanks Samsung!
Written by a customer while visiting Samsung US