Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Good TV
on July 29, 2025
Posted by: Bill
Great TV and good quality. Picture is very good quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
So Put Out with Samsung products
on July 29, 2025
Posted by: Bad Feeling
from Denver Colorado
I am very disappointed with Samsung and your product of TV’s. I purchased 3 Samsung TV’s between Dec 2023 and Dec 2024. The 43” I purchased in 2023 quit working in Dec 2024 out of the blue just after I purchased another 43” tv in Nov 2024 for my room at my son’s house. And I also bought a 32” for my grandson in December 2024. Now I have one that lasted only a year, I’m hopeful the other two last more than a year. I wrote toe Samsung about my tv and never got a reply. My son also has problems with his huge Samsung tv. We are so put out with your products and no help from your company.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
5
Response from Samsung USBy Samsung Advisor, July 30, 2025
Hi Bad Feeling,
Thank you for sharing your experience, and I’m sorry to hear you're having issues with your DU7200 TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
If your unit is no longer covered under the 1-year Manufacturer’s Warranty, Samsung can still help. You can locate a certified service center in your area by visiting: https://www.samsung.com/us/support/service/locations/
If you have any questions during the process, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Thank you for sharing your experience, and I’m sorry to hear you're having issues with your DU7200 TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
If your unit is no longer covered under the 1-year Manufacturer’s Warranty, Samsung can still help. You can locate a certified service center in your area by visiting: https://www.samsung.com/us/support/service/locations/
If you have any questions during the process, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT FEATURES, SHARP PICTURE
on July 29, 2025
Posted by: NYSOM
from SOUTH CAROLINA
I WANTED A NEW SAMSUNG TV! THIS WAS MY PERFECT FIT.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not too smart tv
on July 29, 2025
Posted by: PianoPlayer
This tv works really well. Three stars because we had to buy a separate Roku stix to get certain program apps.
Very strange. Also our older Samsung was (smarter) more user friendly than the “smart” tv.
Very strange. Also our older Samsung was (smarter) more user friendly than the “smart” tv.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Response from Samsung USBy Samsung Advisor, July 30, 2025
Hi PianoPlayer,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on July 29, 2025
Posted by: Wayne
from South Louisiana
Great picture and sound looks great. I love Samsung products.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Number One Television
on July 29, 2025
Posted by: Holiness
I am truly satisfy yhe purchase i mafe buying the Sampson television. I broight my first sampson televisoon over 15- 20 years ago and I have not brought another brand. I do not have any problems at all. I am well pleased.
Written by a customer while visiting Samsung US
Customer Rating
5
Nice pic
on July 29, 2025
Posted by: SamFan
from Michigan
Great picture, easy setup , good price, nice options and well made
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Very Disappointed
on July 29, 2025
Posted by: Dee Dee
from Wintersville ohio
Had it for 12 hours and it went to blue screen of death, returned to the store
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, July 30, 2025
Hi Dee Dee,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US