Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
1
unfriendly control of streaming applications
on July 29, 2025
Posted by: The old man
Had to buy a voice activated control and a sound bar to be able to access the Roku and friendly applications which I downloaded and maintain a quality sound level (kept fluctuating in volume). Have to back out of the steaming application after shut off in order to have the guide come up properly again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, July 30, 2025
Hi The old man,
Thank you for your feedback. If there is anything we can help with, please do not hesitate to contact us. You can call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Thank you for your feedback. If there is anything we can help with, please do not hesitate to contact us. You can call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t recommend
on July 29, 2025
Posted by: Living room tv
from Peoria, IL
This tv keeps disconnecting from the WiFi. The sound is dismal. Picture is ok
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Advisor, July 30, 2025
Hi,
We appreciate your feedback on the Samsung DU7200 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns.
If you are still experiencing issues, please give Samsung Customer Support a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your feedback on the Samsung DU7200 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns.
If you are still experiencing issues, please give Samsung Customer Support a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Good TV
on July 29, 2025
Posted by: Bill
Great TV and good quality. Picture is very good quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
So Put Out with Samsung products
on July 29, 2025
Posted by: Bad Feeling
from Denver Colorado
I am very disappointed with Samsung and your product of TV’s. I purchased 3 Samsung TV’s between Dec 2023 and Dec 2024. The 43” I purchased in 2023 quit working in Dec 2024 out of the blue just after I purchased another 43” tv in Nov 2024 for my room at my son’s house. And I also bought a 32” for my grandson in December 2024. Now I have one that lasted only a year, I’m hopeful the other two last more than a year. I wrote toe Samsung about my tv and never got a reply. My son also has problems with his huge Samsung tv. We are so put out with your products and no help from your company.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
5
Response from Samsung USBy Samsung Advisor, July 30, 2025
Hi Bad Feeling,
Thank you for sharing your experience, and I’m sorry to hear you're having issues with your DU7200 TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
If your unit is no longer covered under the 1-year Manufacturer’s Warranty, Samsung can still help. You can locate a certified service center in your area by visiting: https://www.samsung.com/us/support/service/locations/
If you have any questions during the process, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Thank you for sharing your experience, and I’m sorry to hear you're having issues with your DU7200 TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
If your unit is no longer covered under the 1-year Manufacturer’s Warranty, Samsung can still help. You can locate a certified service center in your area by visiting: https://www.samsung.com/us/support/service/locations/
If you have any questions during the process, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT FEATURES, SHARP PICTURE
on July 29, 2025
Posted by: NYSOM
from SOUTH CAROLINA
I WANTED A NEW SAMSUNG TV! THIS WAS MY PERFECT FIT.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not too smart tv
on July 29, 2025
Posted by: PianoPlayer
This tv works really well. Three stars because we had to buy a separate Roku stix to get certain program apps.
Very strange. Also our older Samsung was (smarter) more user friendly than the “smart” tv.
Very strange. Also our older Samsung was (smarter) more user friendly than the “smart” tv.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Response from Samsung USBy Samsung Advisor, July 30, 2025
Hi PianoPlayer,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on July 29, 2025
Posted by: Wayne
from South Louisiana
Great picture and sound looks great. I love Samsung products.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Number One Television
on July 29, 2025
Posted by: Holiness
I am truly satisfy yhe purchase i mafe buying the Sampson television. I broight my first sampson televisoon over 15- 20 years ago and I have not brought another brand. I do not have any problems at all. I am well pleased.
Written by a customer while visiting Samsung US