Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
SUPERB SMART-TV
on July 29, 2025
Posted by: Allo
from Oklahoma
Samsung is in itself, a great product but, its UHD TV is on a whole, another level of greatness. 🫶🏾
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
43" Class Crystal UHD DU7200
on July 29, 2025
Posted by: Needtawrite
from Rosharon, tx 77583
This had been great so far. Quick and responsive.
My only problem is the remote. It had great features but, I cannot see the buttons in low light. There is no back lighting. I keep it in the bedroom and it's usually dimly lit. If i want to select anything, I have to turn on the light or fumble around with the phone and turn on the flashlight.
My only problem is the remote. It had great features but, I cannot see the buttons in low light. There is no back lighting. I keep it in the bedroom and it's usually dimly lit. If i want to select anything, I have to turn on the light or fumble around with the phone and turn on the flashlight.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful picture!
on July 29, 2025
Posted by: Stan the Man
from Raleigh, NC
The picture is amazing. It streams from the apps flawlessly.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on July 29, 2025
Posted by: Jaja
from Conroe Texas
Excellent color, sound very connectable with other devices. Love my 85" Samsung TV
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Lacks features.
on July 29, 2025
Posted by: TVlover
from Shelburne Falls, MA
Love Samsung TVs. This model though I would have to say is just ok. This model though lacks an easy to use sleep timer and doesn’t have any voice control.
Features
2
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Advisor, July 30, 2025
Hi TVlover,
Thank you for your purchase. You are correct that the DU7200 TV does not have a Sleep Timer button. However, you can use the SmartThings app to turn on your TV by creating a Routine. To do so, ensure your TV is set up on your SmartThings app. Inside the app, press the + button and select Create Routine> If (Enter Time) > Then (Control devices). I hope this helps!
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Thank you for your purchase. You are correct that the DU7200 TV does not have a Sleep Timer button. However, you can use the SmartThings app to turn on your TV by creating a Routine. To do so, ensure your TV is set up on your SmartThings app. Inside the app, press the + button and select Create Routine> If (Enter Time) > Then (Control devices). I hope this helps!
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Happy customer
on July 29, 2025
Posted by: Damitjo
Love how easy it is to navigate. Best T.V. brand out there.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
unfriendly control of streaming applications
on July 29, 2025
Posted by: The old man
Had to buy a voice activated control and a sound bar to be able to access the Roku and friendly applications which I downloaded and maintain a quality sound level (kept fluctuating in volume). Have to back out of the steaming application after shut off in order to have the guide come up properly again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, July 30, 2025
Hi The old man,
Thank you for your feedback. If there is anything we can help with, please do not hesitate to contact us. You can call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Thank you for your feedback. If there is anything we can help with, please do not hesitate to contact us. You can call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t recommend
on July 29, 2025
Posted by: Living room tv
from Peoria, IL
This tv keeps disconnecting from the WiFi. The sound is dismal. Picture is ok
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Advisor, July 30, 2025
Hi,
We appreciate your feedback on the Samsung DU7200 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns.
If you are still experiencing issues, please give Samsung Customer Support a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your feedback on the Samsung DU7200 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns.
If you are still experiencing issues, please give Samsung Customer Support a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US