Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,747 Reviews)
Rating breakdown 2,747 reviews
5 Stars
1,712
4 Stars
450
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
great features also really good graphics
on September 18, 2025
Posted by: CTN67
I really love this tv its really god cinematic and i really like it and recommend this tv
Written by a customer while visiting Samsung US
Customer Rating
2
Not recommended
on November 10, 2025
Posted by: Notasamsung
from Texas
The TV size is great 85 but the internals and the software are slow and clunky. I've had the TV for a year and the screen is detaching from the back of the TV. No resolution from Samsung. They pretty much said it was my problem and this is after I bought four other Samsung TVs. So needless to say, I'll probably be moving in a New direction my next time to purchase
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
4
Response from Samsung USBy Samsung Brand Ambassador, November 11, 2025
Notasamsung:
Thank you for bringing your concerns to our attention. Please try reaching out to us again so we can further diagnose your issue and provide assistance.
Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
~ Samsung Ambassador
Thank you for bringing your concerns to our attention. Please try reaching out to us again so we can further diagnose your issue and provide assistance.
Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
No Optical
on August 28, 2024
Posted by: lanny
Love that TV , but I wished it had an Optical connection for my Soundbar.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing TV with crystal clear picture
on October 4, 2024
Posted by: muratg236
[This review was collected as part of a promotion.] I use this TV mainly for streaming and it has wonderful picture quality and clarity. I love the fact that the screen has very thin bezels so anything you watch pretty much takes up the whole screen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Extra noises
on November 18, 2024
Posted by: Notsoluckylou528
[This review was collected as part of a promotion.] Unfortunately this is the first TV I ever had that makes aggravating clicking noises for about 5 minutes after I turn it on and same after I turn it off. Unfortunately it was after my 2 week warranty that I completely noticed it
Value
2
Response from Samsung USBy Samsung Advisor, November 18, 2024
Hi,
Thank you for reaching out and letting us know about the noise you are hearing from your TV.
If you are hearing a loud static noise, it could be caused by electrical feedback. I recommend the following:
1. Arranging the cables and making sure the TV has good ventilation will keep it quiet.
2. Check the cables. Make sure all cables are connected firmly to the proper, color-coded inputs on the TV and on the external devices.
3. Replace the audio connection cable.
Replace the audio connection cable, even if it is an HDMI or RF coaxial cable. Then test again to see if the issue still occurs.
4. Try connecting a different external device to the same input on the TV.
Connect a different device to the same input on the TV using the same connection cables.
For example, if a cable box is connected using the component connections, try connecting a DVD player to the same input with the same cables.
If there is no buzzing, crackling, or humming with the second external device connected, the original device (the cable box in this example) is the source of the noise.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reaching out and letting us know about the noise you are hearing from your TV.
If you are hearing a loud static noise, it could be caused by electrical feedback. I recommend the following:
1. Arranging the cables and making sure the TV has good ventilation will keep it quiet.
2. Check the cables. Make sure all cables are connected firmly to the proper, color-coded inputs on the TV and on the external devices.
3. Replace the audio connection cable.
Replace the audio connection cable, even if it is an HDMI or RF coaxial cable. Then test again to see if the issue still occurs.
4. Try connecting a different external device to the same input on the TV.
Connect a different device to the same input on the TV using the same connection cables.
For example, if a cable box is connected using the component connections, try connecting a DVD player to the same input with the same cables.
If there is no buzzing, crackling, or humming with the second external device connected, the original device (the cable box in this example) is the source of the noise.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Okay product, but not the best choice for me.
on December 3, 2024
Posted by: Nannie Goat
I bought this a few weeks ago and I am not happy the way it loads up. It is slow warming up. Then when it does come on, the last show that was on is in a tiny box that sits there for awhile and then finally decides to bring up the big picture of the show.
Response from Samsung USBy Samsung Advisor, December 3, 2024
Hi Nannie Goat,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible!
on January 4, 2025
Posted by: Kerch
from Toledo, Ohio
Hate this TV and regret buying it. I would return if I could. The dashboard is not user friendly, the remote control has minimal functionality. Just awful and super confusing. Also, I swear it has a mind of its own sometimes, I will pick an option and it will do something on its own. LOL. Last, it is SUPER SLOW when moving from one channel to another.
I’ve used Roku for years and should have stuck with it, soooo much easier to navigate.
I’ve used Roku for years and should have stuck with it, soooo much easier to navigate.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Specialist, January 6, 2025
Kerch,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great features!
on February 23, 2025
Posted by: Asalaaaa
My family bought a 65 inch a month ago and we are very pleased. The colors are very bright and sharp. Another plus are the free channels, we especially love the music videos!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US