Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Amazing Television
on July 20, 2025
Posted by: BrinaDonne
I love my television. To be honest all of the televisions in my home are Samsung. The color is crisp and the sound is great. This television is in our bedroom and it is a perfect fit. I would never buy another television brand.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on July 20, 2025
Posted by: Pierjim
from Ny
Great TV for my bedroom
For rid of cake and just stream or watch Samsung tv
For rid of cake and just stream or watch Samsung tv
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Cool tv
on July 20, 2025
Posted by: Jgat001
from Jacksonville Florida
Being able to use my Xbox game pass right on the tv without a console is pretty freaking cool. I didn’t know it could do that until recently. I’m throughly impressed
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good Purchase
on July 20, 2025
Posted by: Turtle
Television is working well, color is good and the picture is sharp.
Written by a customer while visiting Samsung US
Customer Rating
1
Unhappy
on July 20, 2025
Posted by: Simon
TV screen going on black screen tho i turned off all eco and screen saver mode
Response from Samsung USBy Samsung Advisor, July 21, 2025
Hi Simon,
If your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm that the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After reconnecting the external device, please turn it off and back on.
3. Test the HDMI cable.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
The TV will need service if the issue persists after these steps. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. You can call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
If your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm that the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After reconnecting the external device, please turn it off and back on.
3. Test the HDMI cable.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
The TV will need service if the issue persists after these steps. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. You can call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on July 20, 2025
Posted by: Cobi
from Newport News, VA
Great tv I absolutely love it .. Always enjoy Samsung TVs ☺️. Keep up the great work everyone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent tv
on July 20, 2025
Posted by: DeputySquirtle
from Jasper, FL
I’m a life long Samsung customer and with this purchase I am absolutely blown away by the 43" Class Crystal UHD DU7200 Samsung TV! This isn't just a TV; it's an immersive experience that has completely transformed my daughter’s bedroom, delivering breathtaking picture quality with vibrant, lifelike colors, deep blacks, and phenomenal contrast that brings out incredible detail in everything I watch. Setup was an absolute breeze, with the intuitive Smart Hub being lightning-fast and incredibly responsive, making navigation through apps seamless. Its sleek, modern design with slim bezels enhances the aesthetic of any room, and for a TV of this size, the audio is surprisingly robust and clear, making for a truly engaging viewing experience. Honestly, if you're looking for an incredible TV that delivers stunning visuals, smart features, and a premium experience without breaking the bank, look no further than the Samsung 43" Class Crystal UHD DU7200; it's an absolute triumph and I couldn't be happier with my purchase!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung did it again!
on July 20, 2025
Posted by: Will
Bought this Samsung tv for my Dad at Christmas ! Quay is good and he really enjoy watching it!
Written by a customer while visiting Samsung US