Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,749 Reviews)
Rating breakdown 2,749 reviews
5 Stars
1,712
4 Stars
452
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
1
Going back to store
on April 12, 2025
Posted by: Gene
TV does not have a DTS Tuner. Over the air channels are not available
Response from Samsung USBy Samsung Advisor, April 14, 2025
Hi Gene,
Please know the DU7200 TV has a built-in tuner but will need an external antenna to access local channels.
If we can help with anything else, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Please know the DU7200 TV has a built-in tuner but will need an external antenna to access local channels.
If we can help with anything else, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Stay away
on April 20, 2025
Posted by: Garbage
from South Carolina
Horrible tv so much backlight comes through. The internet sucks on it
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
3
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Garbage,
Thank you for sharing your experience with Internet connectivity. If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
4. Try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You can enable automatic updates for convenience.
Go to Settings > Support > Software Update, then select Auto Update.
I hope these tips help resolve your concerns.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your experience with Internet connectivity. If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
4. Try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You can enable automatic updates for convenience.
Go to Settings > Support > Software Update, then select Auto Update.
I hope these tips help resolve your concerns.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
remote issues
on May 23, 2025
Posted by: MzLove
from SPOKANE, WASHINGTON
the remote does not need to be on WIFI so insisting I turn it on when it works without it is frustrating. Also volumn control from the remote is horrific and needs a simpler design. old people will get confused. i cant use it on the remote. its too complicated. simple is better
I would recommend this to a friend!
Features
3
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture great sound
on April 22, 2024
Posted by: Bobbybans
[This review was collected as part of a promotion.] T.v has amazing picture with evan better sound quality
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No Audio Out
on March 24, 2025
Posted by: KC77
I just unpackaged this and all of my other Samsung TVs are great but out of the box this one is disappointing. It has no optical audio out to hook into my sound bar. It requires an expansive hdmi to optical adapter
Response from Samsung USBy Samsung Advisor, March 25, 2025
Hi KC77,
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams. Your TV offers 3 HDMI ports and is Bluetooth and Wi-fi capable. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams. Your TV offers 3 HDMI ports and is Bluetooth and Wi-fi capable. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Dont buy this tv if you need it to connect to wifi
on April 8, 2025
Posted by: Benny
from California
Don’t buy this tv if you like having it connected to your internet through WiFi. These tvs are notorious for network issues for no reason. This has been cross referenced with several devices every time the internet goes out. Furthermore, this has been tested over three separate tv systems that are all this model and has been shown to be extremely reliable data collected over three years. I just finally got tired of it tonight. Again. Don’t buy this tv
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, April 8, 2025
Hi Benny,
We appreciate your feedback on the Samsung DU7200 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback on the Samsung DU7200 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
I just love my new TV
on April 10, 2024
Posted by: Lildog
[This review was collected as part of a promotion.] I use my TV to watch the news and sporting events basketball games right now but can't wait for football season regular TV programs cause I don't have cable but wish I did would probably watch it more but all good
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing view
on April 14, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I use my TV for everyday watching of my favorite shows as does my wife. We love our TV it has great picture quality and you can't beat that sound!
Value
5
Response from Samsung USBy Samsung Advisor, April 15, 2024
Hi Kaspermika69,
Thank you for your purchase and your kind words about the new Samsung DU7200 TV!
For an extra immersive audio solution, pair your TV with a Samsung Q or S Series Soundbar, allowing you to take advantage of Q-Symphony 4.0, which uses upgraded AI.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~Samsung Advisor
Thank you for your purchase and your kind words about the new Samsung DU7200 TV!
For an extra immersive audio solution, pair your TV with a Samsung Q or S Series Soundbar, allowing you to take advantage of Q-Symphony 4.0, which uses upgraded AI.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~Samsung Advisor
Written by a customer while visiting Samsung US