Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
4
Limitations
on July 6, 2025
Posted by: Judy
I love the picture and size. However I am 93 years old and not Tech Savvy. I have a great deal of trouble with
the remote control and still have to call my granddaughter a great deal to help me. Since she does not live
with me--this is not convenient.
the remote control and still have to call my granddaughter a great deal to help me. Since she does not live
with me--this is not convenient.
Written by a customer while visiting Samsung US
Customer Rating
3
Not impressed
on July 6, 2025
Posted by: Sandy
Remote is all black with no back light. Have to keep a flashlight right beside me whenever I use it.
No recorder button so I can speak.
Without a sound bar sound is tinny even though I’ve adjusted the bass settings.
Would really think twice before purchasing another TV by Samsung.
No recorder button so I can speak.
Without a sound bar sound is tinny even though I’ve adjusted the bass settings.
Would really think twice before purchasing another TV by Samsung.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Advisor, July 7, 2025
Hi Sandy,
Thank you for sharing your thoughts regarding the DU7200 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for sharing your thoughts regarding the DU7200 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Good picture poor quality
on July 6, 2025
Posted by: Charlie R
from Lexington, VA
We purchased this TV less than 3 years ago and enjoyed it until it died. We watched it on Sunday morning and it went out and would not power on. I tried all recommendations from Samsung but it was dead. It only had a year warranty so we now have to purchase a new TV. I have a Sony that I purchased 15 years ago and it performed like the day I purchased it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
2
Response from Samsung USBy Samsung Advisor, July 7, 2025
Hi Charlie R,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful picture!
on July 6, 2025
Posted by: Miss Karen
This TV is a beautiful set! I got it along with rental furniture for an apartment I'll need while my home is being built. Gorgeous picture. Different kind of remote that I figured out quickly. I will need to purchase a couple of TVs in a few months and this one will be on my list from which to choose.
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 70 UHD Crystal TV DU7200
on July 6, 2025
Posted by: JSmith
from NC
Sharp clear image! Easy to navigate, great picture in dark and light rooms!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great tv
on July 6, 2025
Posted by: Brian
from Ohio
Great tv. Good price. I am very happy with this product. I would definitely buy again. It was very easy to set up.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I wild not purchase again
on July 6, 2025
Posted by: Donna
I like the picture, but the gv is extremely slow. Once you choose a network, like netflix or prime video - any option you choose actually, it takes a long time to load.
Response from Samsung USBy Samsung Advisor, July 7, 2025
Hi Donna,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Constantly buffering,reloading YouTube tv,wifi
on July 6, 2025
Posted by: KATHY
from Tyngsboro, Ma.
I love the tv but have a couple of problems first, all of a sudden it started buffering ,then a few times i turn on the tv i am kicked off of WiFi and have to troubleshoot to get it back and lastly while on YouTube tv i get kicked off and it has to reload it. I googled Samsung fixes and did them but still continues to happen. Can you help?
Response from Samsung USBy Samsung Advisor, July 7, 2025
Hi KATHY,
Thank you for sharing your experience with the YouTube TV app on your TV. The issue you’re encountering may be related to network strength or stability. We recommend the following steps:
1. Connect to a 5GHz Wi-Fi network, if available
2. Use a wired LAN connection for increased stability
3. Reposition your router to reduce obstacles between the TV and the router
Please also check that your TV is running the latest firmware by going to: Settings > Support > Software Update. From there, you can also enable Auto Update for added convenience.
For improved app performance, we recommend running Device Care, which can help by clearing memory and closing background apps. To access it: Settings > Support > Device Care
We hope these steps improve your streaming experience. If the issue continues, please reach out to us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for sharing your experience with the YouTube TV app on your TV. The issue you’re encountering may be related to network strength or stability. We recommend the following steps:
1. Connect to a 5GHz Wi-Fi network, if available
2. Use a wired LAN connection for increased stability
3. Reposition your router to reduce obstacles between the TV and the router
Please also check that your TV is running the latest firmware by going to: Settings > Support > Software Update. From there, you can also enable Auto Update for added convenience.
For improved app performance, we recommend running Device Care, which can help by clearing memory and closing background apps. To access it: Settings > Support > Device Care
We hope these steps improve your streaming experience. If the issue continues, please reach out to us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US