Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Love the TV
on July 5, 2025
Posted by: Carol
Once we got the tv set up it works fine. Picture is terrific
Written by a customer while visiting Samsung US
Customer Rating
3
Not so great
on July 5, 2025
Posted by: Robie
We have one issue, the set will just stop no sound and no picture. It's as if the pause button has been pressed. Except for a white circle rotating around ... nothing. Once when it was doing this I checked the operation of our computers, cell phones and printer. They were all working well. The TV set continued with the rotating circle for ten more minutes then the set came back on. I'm 77 and can no longer pick up the set up. Additionally I'm my invalid wife full time caregiver so finding a sitter, somehow loading the set, then taking it back to the store is an impossible task. So we have just learned to live with it. My cell phones are Samsun and many of our appliances too, and always praised your products BUT this has really put a damper on things.
Response from Samsung USBy Samsung Advisor, July 7, 2025
Hi Robie,
Thank you reaching out. If your TV freeze and/or lags, please try running a cold boot. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you reaching out. If your TV freeze and/or lags, please try running a cold boot. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
TVs all fried in less than 2 years
on July 5, 2025
Posted by: Nikke
This is my third Samsung TV that just died out of the blue. None of them lasted more than two years. It’s very heartbreaking because the screen quality is amazing but mine haven’t lasted.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Advisor, July 7, 2025
Hi Nikke,
Thank you for reviewing Samsung’s DU7200 TV and for sharing your experience with display issues. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/.
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reviewing Samsung’s DU7200 TV and for sharing your experience with display issues. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/.
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Crystal TVs
on July 5, 2025
Posted by: Klilblue
from Queens NY
At first glance the tv is and delivers great picture and functioned as expected. But I purchased the tv in Sep 2024 only for it to die out randomly by Jun 2025. Haven’t even had the TV a year yet. I’ve owned many brands and still have them 10 plus years. It is still under warranty and I’m currently waiting for Samsung to retrieve it and enable me to get a replacement. Needless to say I’m not happy with the longevity of the crystal type Samsung tv.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
4
Response from Samsung USBy Samsung Advisor, July 7, 2025
Hi Klilblue,
I am very sorry that you experienced issues with your DU7200 Crystal UHD TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support. Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
I am very sorry that you experienced issues with your DU7200 Crystal UHD TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support. Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Not user-friendly
on July 5, 2025
Posted by: Mepj
from Los Angeles, California
Difficult to use the remote and to get to the different apps. Very confusing and arduous. And of course there is never any instructions to assist in learning how to navigate it. Very frustrating.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, July 7, 2025
Hi
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote. You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
To learn more about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote. You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
To learn more about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Clear picture
on July 5, 2025
Posted by: Shelley
The television has an amazing picture. Very clear and sounds great.
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture quality!!
on July 5, 2025
Posted by: Bebs
I love my Samsung TV. I have been a Vizio fan for some time with no issues at all. I will admit that at age 68, I wanted a larger screen and my decision would probably be based on cost. I found a great deal on this one and snapped it right up. Picture and sound are really great. My only problem with it is Me - I’m not used to the newer technology and so I have been working on that. I really only use basics but I needed to work on pairing my AirPods and adjusting volume - both are now working great!! Bonus - my old 42 inch screen got moved to my bedroom and my older yet 32 inch screen was converted into a monitor for my computer!!
Written by a customer while visiting Samsung US
Customer Rating
3
Great picture and sound
on July 5, 2025
Posted by: Babs
The television itself has great picture and sound. The remote is a disaster. Difficult to use, no numbers, few letters. Impossible to figure out how to do easy tasks, like find the guide, or locate recorded shows and movies. Absolutely hate the remote
Features
1
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Advisor, July 7, 2025
Hi Babs,
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US