Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
3
Great picture
on June 20, 2025
Posted by: MattB
Great picture, but the remote is tiny and menus are way too complicated. Frustrating. I use my TLC TV way more often because of this.
Response from Samsung USBy Samsung Advisor, June 20, 2025
Hi MattB,
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome TV
on June 20, 2025
Posted by: Anonymous
Samsung TV
I really love my Samsung TV. Now, I need a bigger one now, haha. Keep up the good work Samsung!
I really love my Samsung TV. Now, I need a bigger one now, haha. Keep up the good work Samsung!
Written by a customer while visiting Samsung US
Customer Rating
5
55 Inches perfect for my home
on June 20, 2025
Posted by: None
from Plains, Mt
I have a very, very clear picture. Just the right size for me in my Home.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Color is great clear features.
on June 20, 2025
Posted by: Luckyme
Love the brand love the product like all the features very pleased what else can I say .
Roy Garcia
Roy Garcia
Written by a customer while visiting Samsung US
Customer Rating
5
The best of the best is Samsung.
on June 20, 2025
Posted by: Marcelo Aguilera
from Macon, Ga
Excellent picture quality, beautiful clear picturesque view. Very user friendly, very affordable for a 50”, great on internet connectivity. It’s an upgrade from 2007 Samsung. My refrigerator, washer and dryer and 3 tvs in the house are Samsung. Also, I have the galaxy S24. My next purchase Samsung Stove. There is Samsung and Samsung, no others.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great
on June 20, 2025
Posted by: pattherat
from florida
great product look great nice glassy picture amazing!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture, no optical connector
on June 20, 2025
Posted by: Mojo
from Orlando, FL
I received the 65” version of this model when I purchased my laptop and it’s great I had to get another Samsung Crystal UHD! The wall mounted TV in my bedroom was a 60” and I couldn’t even read the basketball game’s score! This 40” easily replaced my 60” with the clear and sharp screen!!! Easy to mount and set up. Practical plug it in, connect whatever you’re using and follow the utility to set it up.
There is one downside and that is there is no optical connection. Figure that?! I couldn’t connect my Sonos soundbar because this TV doesn’t have an optical connection. So I ordered a Vizio soundbar which has a HDMI connection..
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not Happy
on June 21, 2025
Posted by: Wonderbread
from Northern California
Considering returning this TV as the speakers are already blown out. The remote control is very bad, you gotta point it directly at the TV for response. Remote layout is very hard to operate. Remote has no voice to text option when searching for titles. Remote has no lights to help see bad layout of buttons which is very annoying. My 10 year old 30” Samsung remote has a much better layout and has back lighting to find the right buttons. Picture quality is pretty good but could be brighter. No screensaver options to add family photos. Samsung Analog system is immediately in your face upon startup, like they’re trying to force you to use their subscription system. Roku’s system and layouts are much better. It’s actually very disappointing for the price. We expected a much better TV for the price. Will probably try and return it because of the blown speakers alone. What happened Samsung?!?!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, June 22, 2025
Hi Wonderbread,
We appreciate your feedback on your Samsung’s DU7200 TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Advisor
We appreciate your feedback on your Samsung’s DU7200 TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Advisor
Written by a customer while visiting Samsung US