Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,749 Reviews)
Rating breakdown 2,749 reviews
5 Stars
1,712
4 Stars
452
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Samsung smart tv
on July 2, 2024
Posted by: Krissy
[This review was collected as part of a promotion.] This tv picture is awesome, and it was very easy to set up.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good tv. Got to get one
on July 6, 2024
Posted by: Trumpholdings
[This review was collected as part of a promotion.] Love it tv is good fit going get more ....................
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New 55" Well Worth It
on July 22, 2024
Posted by: Samsungnut
[This review was collected as part of a promotion.] Has very clear picture and great sound. It's quick and easy to learn to use. Being a Samsung Member made set up quick and simple. Thank you Samsung for a great product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
NO Great FEATURES
on August 4, 2024
Posted by: BucNut
OMG: This TV is terrible in trying to hook-up an external speaker system. If I would have known it was this difficult, I would never have even thought of purchasing this TV. Furthermore, you can NOT upgrade to a normal using remote with this TV.
Response from Samsung USBy Samsung Advisor, August 5, 2024
Hi BucNut,
Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Too few ports
on August 4, 2024
Posted by: Oldsailor
from Grants pass, OR
I didn’t realize this unit only had 3 hdmi ports and no optical port for a soundbar. It falls short of our needs.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
3
Value
4
Response from Samsung USBy Samsung Advisor, August 5, 2024
Oldsailor,
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU72000F TV offers 3 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you have any questions or would like any support with your audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU72000F TV offers 3 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you have any questions or would like any support with your audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Where is the jack for the optical cable?
on February 22, 2025
Posted by: TonyD
from TX
Just bought the 65" DU7200 yesterday. So far, I don't love the picture and I haven't been able to adjust it using the settings. I downloaded the 254 pg user manual and there is not a single picture of the back of the TV. Specifically. I'm looking for the jack to plug in an optical cable for external speakers and I can't find it. How can they publish a 254 pg manual without a picture of the back of the TV or a drawing. I hope it gets better but at this point I feel like I wasted my money.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Advisor, February 24, 2025
Hi TonyD,
I'm sorry for any confusion regarding the specs available on the DU7200 TV. Your TV offers 3 HDMI ports and is Bluetooth and Wi-fi capable. If your sound system requires an optical out port, you can utilize an HDMI to Optical Converter, which is available at most electronic stores!
I hope this helps! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
I'm sorry for any confusion regarding the specs available on the DU7200 TV. Your TV offers 3 HDMI ports and is Bluetooth and Wi-fi capable. If your sound system requires an optical out port, you can utilize an HDMI to Optical Converter, which is available at most electronic stores!
I hope this helps! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Read the review
on March 20, 2025
Posted by: No name
from New Mexico (USA)
I purchased a Chrystal UHD DU7200 75” TV. I like it, but, I constantly see messages appear on the top right of the screen informing me about the viewing policy. Maybe it doesn’t like us viewing MSNBC news. Is someone “spying” on us?
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I hate this tv.
on March 30, 2025
Posted by: Disgruntled
I bought this tv. I want to use 1) my Roku only, not the Roku app on the tv, and 2) my Sonos systems. Seems like I can’t do either. I just bought it, hooked it up, and I hate it so much.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
1
Response from Samsung USBy Samsung Advisor, March 31, 2025
Hi Disgruntled,
Thank you for reaching out to us. Please know you can connect your Roku device via HDMI or USB. From there your TV should automatically register that the Roku system is connected. Otherwise you can go to Home> Source> and select the HDMI port or USB that your Roku device is connected to launch the system.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Thank you for reaching out to us. Please know you can connect your Roku device via HDMI or USB. From there your TV should automatically register that the Roku system is connected. Otherwise you can go to Home> Source> and select the HDMI port or USB that your Roku device is connected to launch the system.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Written by a customer while visiting Samsung US