Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
4
Ups and Downs of the TV
on June 20, 2025
Posted by: Luv2Shop
from Germantown, MD
I like the that TV a lot!, It gets the job done, I use it to watch shows, long youtube videos, my sister likes it to watch bebe finn. It has a decent volume level, a decent screen, not the best but I enjoy watching shows on it. Now the remote is the worst I have ever used ever, it works 1/3 of the time. However, I can control the TV with my phone which is great so the remote problem is not a really high problem for me, but when I am not home, my siblings have trouble controlling the TV with the remote, and the phone I use is a A15, it is very slow what makes using smarthings more difficult. I really wnjoy the live TV. Overall, great TV for the price, best if you want to use it in small apartments or big bedrooms, and with a samsung phone.Samsung shoulld think about changing that remote.
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
5 months old
on June 20, 2025
Posted by: renragj2
Perfect TV Except for an inch around the complete TV screen - Lots of green and blue colors. Resetting TV does nothing. BUT ], Great otherwise. Just ignore the edges.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Frustrating
on June 20, 2025
Posted by: Bunny6
I don’t like having to return to the main menu in order to change channels.
Response from Samsung USBy Samsung Advisor, June 20, 2025
Hi Bunny6,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Clear picture
on June 20, 2025
Posted by: Sharit2000
Beautiful picture!!! Big screen, clear resolution.
Written by a customer while visiting Samsung US
Customer Rating
1
Absolutely horrid
on June 20, 2025
Posted by: Sharon
from Salem Or
I wish I could afford to put it in the junk. The color is terrible and nighttime scenes are so dark that you can't make out the characters features. Samsung has walked me through actions to correct the problem. But that just makes it worse. I wanted someone to come out to fix. But that service is not available. They wanted me to take it back to factory settings. But then I would need to reset up my Netfix, etc. I am 78 years old. Sad that Samsung does elderly abuse from not wanting to send someone out so I can enjoy my TV
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, June 20, 2025
Hi Sharon,
I’m sorry to hear you’re not fully satisfied with the DU7200 TV’s picture quality. You mentioned already trying some settings, but I will put a few below just in case.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
I’m sorry to hear you’re not fully satisfied with the DU7200 TV’s picture quality. You mentioned already trying some settings, but I will put a few below just in case.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung 86’
on June 20, 2025
Posted by: SMAF
The sound on the unit was horrible. Had the tv for one month and the main board became inoperable. Not pleased with this purchase. But I also have another Samsung tv that I’ve had for 17 years that works perfectly!!
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Advisor, June 20, 2025
Hi SMAF,
To best assist you, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
To best assist you, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Worst tv
on June 20, 2025
Posted by: Jenuflec
The MOST obnoxious TV I've ever owned. The voice thing, i can never get rid of it and Bluetooth is anything but reliable consistent
Response from Samsung USBy Samsung Advisor, June 20, 2025
Hi Jenuflec,
Thank you for sharing your concerns. If your TV is announcing everything you do, the Voice Guide feature is likely turned on. This is an accessibility function designed to assist users who are visually impaired, and it may have been activated accidentally by holding down the Volume button on your remote.
To turn off Voice Guide, go to: Home > left directional key > Settings > All Settings > General & Privacy > Accessibility > Voice Guide Settings > Voice Guide = OFF
If there's anything else we can assist with, please don't hesitate to contact us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your concerns. If your TV is announcing everything you do, the Voice Guide feature is likely turned on. This is an accessibility function designed to assist users who are visually impaired, and it may have been activated accidentally by holding down the Volume button on your remote.
To turn off Voice Guide, go to: Home > left directional key > Settings > All Settings > General & Privacy > Accessibility > Voice Guide Settings > Voice Guide = OFF
If there's anything else we can assist with, please don't hesitate to contact us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Yep it's a tv
on June 20, 2025
Posted by: WEsamsungcustomer
I am probably not the best person to review tv. I don't watch tv. But Samsung keeps pestering me to review it. I bought it to have available when people come to visit. I have turned this on twice when we had company. It seems to function as a television. My only complaint is my cat sits on the remote and that turns it on sometimes. That's a me problem not a defect with the television. But if you have a cat you might want to put the remote out of reach of cats.
I would recommend this to a friend!
Features
3
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US