Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
2
Displeased
on June 20, 2025
Posted by: Jimmy
Part of the screen went out before we took the plastic off of it.
Response from Samsung USBy Samsung Advisor, June 20, 2025
Hi Jimmy,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Buy higher model
on June 20, 2025
Posted by: Dubb
Tv is extremely basic in regards to functionality with alternative audio sources and the tvs own audio is very low quality- first Samsung tv to ever disappoint my family - not having optical input and HDMI/ARC unresponsive
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
3
Response from Samsung USBy Samsung Advisor, June 20, 2025
Hi Dubb,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on June 20, 2025
Posted by: Osva
The tv class crystal UHD DU7200 is spectacular, I really recommend this tv to every one .
Written by a customer while visiting Samsung US
Customer Rating
2
Remote
on June 20, 2025
Posted by: TV fanatic
Nice TV for the price however remote is horrible. Cheaply made. Does not change channels easily. Not user friendly
Response from Samsung USBy Samsung Advisor, June 20, 2025
Hi TV fanatic,
Thank you for your feedback. Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for your feedback. Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Electronics, Best to have.
on June 20, 2025
Posted by: Kensper169
Samsung Products are always the Best except phones.
I am trying to buy all my Electronics from Samsung cuz they user friendly and long lasting.
Will recommend Samsung Electronics for everyone.
I am trying to buy all my Electronics from Samsung cuz they user friendly and long lasting.
Will recommend Samsung Electronics for everyone.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on June 20, 2025
Posted by: bdogsf49
I have had different tv through the years like most people, but my household is completely done in Samsung TVs. I have had not issues at all. Love the home screen set up and all the smart features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv. Very clear picture. But has black lines
on June 20, 2025
Posted by: Firsttv
[This review was collected as part of a promotion.] Tv is crystal clear and worked great. But it started getting black lines that have grown wide. Streaming works great. Hard to get apps to download
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the picture and colors
on June 20, 2025
Posted by: Do not have one
I love the tv, except I wish there was away to simplify the home menu and be like the older samsungs
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US