Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
4
A good smart tv
on June 6, 2025
Posted by: Justme8357
from Cockeysville Md
It is a good tv. Can be a little difficult to add applications to it. Wish they streamlined the process a little more, it overall a decent tv. Good picture. I am happy with mine and would purchase again.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pictures absolutely gorgeous
on June 7, 2025
Posted by: Bigfoot
Beautiful picture amazing sound wonderful experience with Samsung you can't go wrong with ultra high definition Crystal vision
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on June 7, 2025
Posted by: TT Taraya
I love the pic quality and the size of the screen i would grab another one if I needed one
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Goid
on June 16, 2025
Posted by: Rajiv
Very good quality and it is excellent, worth the value
Written by a customer while visiting Samsung US
Customer Rating
2
Not happy
on June 20, 2025
Posted by: Brankind
It keeps making a clicking sound, picture however is beautiful
Response from Samsung USBy Samsung Advisor, June 20, 2025
Hi Brankind,
We appreciate you sharing your experience regarding an unusual sound coming from your TV. The cause may vary depending on where the sound is coming from and how your system is set up.
• If the sound is coming from your TV speakers, or if you're using an external audio device like a soundbar, please double-check that the audio cable is securely connected to the correct audio output on the external device.
• If you're using an antenna or cable connection, a weak signal may result in sound distortion. You can check your broadcast signal level by going to: Settings > Support > Device Care > Self Diagnosis > Broadcast Signal
• If the sound seems to come from the back of the TV, it may be the result of thermal expansion or contraction of the outer casing. This can cause a soft popping noise and is considered normal - it does not indicate a malfunction, and your TV remains safe to use.
We also recommend running a Sound Test to check for audio issues: Home > left directional key > Settings > Support > Device Care > Self Diagnosis > Sound Test
If the issue continues or you’d like assistance, feel free to contact Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate you sharing your experience regarding an unusual sound coming from your TV. The cause may vary depending on where the sound is coming from and how your system is set up.
• If the sound is coming from your TV speakers, or if you're using an external audio device like a soundbar, please double-check that the audio cable is securely connected to the correct audio output on the external device.
• If you're using an antenna or cable connection, a weak signal may result in sound distortion. You can check your broadcast signal level by going to: Settings > Support > Device Care > Self Diagnosis > Broadcast Signal
• If the sound seems to come from the back of the TV, it may be the result of thermal expansion or contraction of the outer casing. This can cause a soft popping noise and is considered normal - it does not indicate a malfunction, and your TV remains safe to use.
We also recommend running a Sound Test to check for audio issues: Home > left directional key > Settings > Support > Device Care > Self Diagnosis > Sound Test
If the issue continues or you’d like assistance, feel free to contact Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Audio sometimes does not work
on June 20, 2025
Posted by: Ron H
from Martinsburg WV
Overall, I like this TV. Color is nice. There have been issues with the audio. 4 or 5 times, I have needed to do a cold re-boot of the TV in order to get the audio to work. This is with both the TV speaker and with the Samsung sound bar I purchased.
Response from Samsung USBy Samsung Advisor, June 20, 2025
Hi Ron H,
Thank you for your review and for sharing your experience with audio interruptions on your DU7200 TV. If you're experiencing sound dropouts, the steps below are designed to help you troubleshoot across different connection types.
HDMI ARC / eARC Connection
1. Use a certified High-Speed HDMI cable with Ethernet and ensure it's firmly connected to the HDMI eARC ports on both the TV and soundbar/receiver.
2. Enable ARC/eARC settings on your TV:
o Settings > All Settings > Sound > Expert Settings > HDMI eARC Mode = Auto
o Settings > All Settings > General & Privacy > External Device Manager > Anynet+ (HDMI-CEC) = On.
3. Adjust Digital Output Audio Format:
o Settings > All Settings > Sound > Expert Settings > Digital Output Audio Format
o Set this to Auto unless you're using a device that specifically requires Pass-Through.
4. Cold boot your TV by holding the power button on your remote for 5+ seconds.
Also Try:
• Update your TV's firmware: Settings > Support > Software Update > Update Now
• Run a Sound Test to verify internal sound functions: Settings > Support > Device Care > Self Diagnosis > Sound Test
If you’ve tried the steps above and are still experiencing issues, we’re here to help. You can call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link at Samsung.com.
~ Samsung Advisor
Thank you for your review and for sharing your experience with audio interruptions on your DU7200 TV. If you're experiencing sound dropouts, the steps below are designed to help you troubleshoot across different connection types.
HDMI ARC / eARC Connection
1. Use a certified High-Speed HDMI cable with Ethernet and ensure it's firmly connected to the HDMI eARC ports on both the TV and soundbar/receiver.
2. Enable ARC/eARC settings on your TV:
o Settings > All Settings > Sound > Expert Settings > HDMI eARC Mode = Auto
o Settings > All Settings > General & Privacy > External Device Manager > Anynet+ (HDMI-CEC) = On.
3. Adjust Digital Output Audio Format:
o Settings > All Settings > Sound > Expert Settings > Digital Output Audio Format
o Set this to Auto unless you're using a device that specifically requires Pass-Through.
4. Cold boot your TV by holding the power button on your remote for 5+ seconds.
Also Try:
• Update your TV's firmware: Settings > Support > Software Update > Update Now
• Run a Sound Test to verify internal sound functions: Settings > Support > Device Care > Self Diagnosis > Sound Test
If you’ve tried the steps above and are still experiencing issues, we’re here to help. You can call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link at Samsung.com.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Displeased
on June 20, 2025
Posted by: Jimmy
Part of the screen went out before we took the plastic off of it.
Response from Samsung USBy Samsung Advisor, June 20, 2025
Hi Jimmy,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Buy higher model
on June 20, 2025
Posted by: Dubb
Tv is extremely basic in regards to functionality with alternative audio sources and the tvs own audio is very low quality- first Samsung tv to ever disappoint my family - not having optical input and HDMI/ARC unresponsive
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
3
Response from Samsung USBy Samsung Advisor, June 20, 2025
Hi Dubb,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US