Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Great TV
on June 6, 2025
Posted by: MommaJ
Taking me a while to figure out all the functions, but my grandson did that in about an hour!! He loves it and trying to get me to put in his room! LOL
Written by a customer while visiting Samsung US
Customer Rating
4
It is doing the job!
on June 6, 2025
Posted by: MRC71
I keep televisions until they die. I purchased this Samsung 43" Class Crystal TV to replace a television that had failed. This new 43" Samsung was easy to set up and has functioned as expected from the moment I put into service. If lasts for a reasonable amount of time, I would change my rating to 5 stars.
Written by a customer while visiting Samsung US
Customer Rating
5
Great EVERYTHING TV like all Samsung TVs we had
on June 6, 2025
Posted by: JoeB
from venice fl
The DU7200B Model has been the same as every Samsung TV we have ever purchased. Absolutely not one issue and knocking on wood with this recently bought 55". No disrespect but remember back as a kid say in the 1970's your TVs were inexpensive, but crap. Loyal customers and Panasonics did well for us. Their quality went down and so did the manufacturing of them.
Saw good reviews on Samsung starting I believe in the !990's so bought our first Samsung TV. They are the ONLY Tv we have bought ever since. Forget about advertised cheap price deals on any other TV maker. We
don't even pay attention to them. We research the best reliable/value Samsung TV we can find and that's the one we buy. Keep up the great work and thank you!
don't even pay attention to them. We research the best reliable/value Samsung TV we can find and that's the one we buy. Keep up the great work and thank you!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New, Samsung 65 " wall mounted TV
on June 6, 2025
Posted by: Steve
Purchased as a Christmas present.
Supernice TV out of the box. Bright clear display. We use it for streaming.
Supernice TV out of the box. Bright clear display. We use it for streaming.
Written by a customer while visiting Samsung US
Customer Rating
3
Good tv, slow response time
on June 6, 2025
Posted by: I love samsung
from 37343
The tv is great. But what I do not like about it is the slow reaction time to any apps, and the remote is awful. Tv barely picks up the button pushed on remote multiple times.
I would recommend this to a friend!
Features
3
Performance
2
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, June 6, 2025
Hi I love samsung,
We appreciate your feedback regarding remote performance. If your DU7200 TV is responding slowly or inconsistently to the remote, try the following steps:
1. Re-pair the remote – Stand within 1 foot of your TV and press Return and Play/Pause simultaneously for at least 5 seconds. A message should appear confirming it's connected.
2. Check the battery level – Go to: Home > left directional key > Settings > All Settings > General & Privacy > Remote Control
3. Ensure proper charging – SolarCell Remotes can charge using:
o Room light or direct sunlight (solar panel should face light source)
o USB-C cable (preferably Samsung-branded)
4. Update your TV’s firmware – Go to: Settings > Support > Software Update > Update Now
5. Run Device Care to clear memory and close background apps that may slow performance: Settings > Support > Device Care > Start Device Care
If these steps don’t resolve the issue, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available through the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback regarding remote performance. If your DU7200 TV is responding slowly or inconsistently to the remote, try the following steps:
1. Re-pair the remote – Stand within 1 foot of your TV and press Return and Play/Pause simultaneously for at least 5 seconds. A message should appear confirming it's connected.
2. Check the battery level – Go to: Home > left directional key > Settings > All Settings > General & Privacy > Remote Control
3. Ensure proper charging – SolarCell Remotes can charge using:
o Room light or direct sunlight (solar panel should face light source)
o USB-C cable (preferably Samsung-branded)
4. Update your TV’s firmware – Go to: Settings > Support > Software Update > Update Now
5. Run Device Care to clear memory and close background apps that may slow performance: Settings > Support > Device Care > Start Device Care
If these steps don’t resolve the issue, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available through the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
I give television approval of this make and model.
on June 6, 2025
Posted by: valerie
The television works great. I find many content moments while owning this device.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
3
Response from Samsung USBy Samsung Advisor, June 6, 2025
Hi Valerie,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Review
on June 6, 2025
Posted by: Customer
The tv has had the speakers and picture screen replaced. I have a 3rd repair scheduled for the ongoing problems.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
5
Response from Samsung USBy Samsung Advisor, June 9, 2025
Hi Customer,
We appreciate your patience while having your DU7200 TV repaired. If there is anything we can do in the meantime, or if you have any issues with your repair, please contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~Samsung Advisor
We appreciate your patience while having your DU7200 TV repaired. If there is anything we can do in the meantime, or if you have any issues with your repair, please contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
very nice tv
on June 6, 2025
Posted by: deerhunter
great picture quality fantastic clarity along the easy to operate control system
Written by a customer while visiting Samsung US