Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
2
Blah
on June 5, 2025
Posted by: Grav
Not great picture cost way to much for the quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, June 6, 2025
Hi Grav,
It’s unfortunate to hear you’re not fully satisfied with your DU7200 TV’s image quality. Below are a few settings that I recommend adjusting:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website
~Samsung Advisor
It’s unfortunate to hear you’re not fully satisfied with your DU7200 TV’s image quality. Below are a few settings that I recommend adjusting:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
my tvs
on June 5, 2025
Posted by: poppop
what can i say i got one 43" and one 65" samsung and love them both
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The picture is great
on June 5, 2025
Posted by: Scott
The picture is great but the internal sound product is not the best. We have four Samsung TV’s and really enjoy the picture quality. The remote control could be better.
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful picture!
on June 5, 2025
Posted by: PhillyMama
from Montco, PA
Beautiful picture. Great for the tech savvy. If you are getting this for you 89-year-old mother-in-law, don't do the set up. Simply plug it in and use the cable provider's remote. The multiple options at setup are great for those who want a super customized experience.
I wish they would allow options for a central foot rather than the wide spread legs.
I wish they would allow options for a central foot rather than the wide spread legs.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Buy it!!!
on June 5, 2025
Posted by: Toni
The perfect tv tot my bedroom and turns itself off if I fall asleep. Love the size and all features.
Written by a customer while visiting Samsung US
Customer Rating
1
Never again
on June 5, 2025
Posted by: Susie
No games just a couple of tv's a tablet and desk top and very good wifi, have my 50in Crystal under a year and now takes forever to load streaming. Unplug restart router etc still sucks. Right now can only load Pluto. My 32in Vizio right now works great
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, June 6, 2025
Hi Susie,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on June 5, 2025
Posted by: Alzach
I have purchased Samsung products for over 20 year’s outstanding performance and excellent longevity will continue to purchase
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Looks even bigger close up
on June 5, 2025
Posted by: Nickyname
Cant wait for the 86 inch model Wow picture would be stupendous if I knew what that meant.
I can see my tv again, My other TV broke, A lot of colors for color lovers. What will tomorrow bring.
If only I could give it a big hug. My arms are to short.
I can see my tv again, My other TV broke, A lot of colors for color lovers. What will tomorrow bring.
If only I could give it a big hug. My arms are to short.
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US