Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Love the features on this tv
on June 5, 2025
Posted by: anne4673
Love this tv in my bedroom the color and the sharpness of the images it looks like I am looking out a window..
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the money
on June 5, 2025
Posted by: AAMR
from San Diego, CA
This TV is not great. I purchased it in January of this year and so far, I’ve had multiple problems with the sound going in and out and had to call Samsung support to assist. Furthermore, the TV will randomly disconnect to the cable and I have to unplug the cable box and reconnect the cable to the TV.
The picture quality isn’t as good as the one we had before, which was also a Samsung. I live this brand but this TV has been a disappointment.
The picture quality isn’t as good as the one we had before, which was also a Samsung. I live this brand but this TV has been a disappointment.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
2
Response from Samsung USBy Samsung Advisor, June 5, 2025
Hi AAMR,
I'm very sorry to hear about the issues you are experiencing with your TV.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU8000 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
I'm very sorry to hear about the issues you are experiencing with your TV.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU8000 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on June 5, 2025
Posted by: Jilly
Absolutely love this tv. The clarity is great, everything is great. I’m very happy with my purchase and would recommend Samsung to everyone.
Written by a customer while visiting Samsung US
Customer Rating
4
TV Goes to Sleep after 5 hours
on June 5, 2025
Posted by: Rhetha
Only thing i Do Not like about my new tv is that after 5 hours it automatically goes to sleep. There is no option to turn this feature Off! I do not like this but every other thing I do like about the tv
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on June 5, 2025
Posted by: Tommy
from TN
Very nice tv. It has great color and being sight impaired, the 85 inch screen makes it a plus for me. The quality and price didn’t break the bank either. Owned Samsung’s in the past and still enjoy the quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features, would like some more sound options
on June 5, 2025
Posted by: Nanny
from Mena, AR
Our television is great, it’s our first internet access tv we’ve ever had. We bought this tv because we couldn’t download movies except thru dish. We are still learning how to do things and move around thru paramount, etc. we are in our 70s, so it takes a little time to figure it all out. One thing we wish we could improve on is the volume. At 100, max sound level we still have difficulty hearing the older shows/movies we love. The newer ones will sometimes be too loud at that full capacity. We bought a new soundbar. They were out of the Samsung bar so we bought an upgrade from our ONN soundbar. Had to disconnect the bass box as it seemed to distort the sound more. My hearing is very good, but my husbands is a little less than normal. Would love to hear if there are suggestions to help our sound.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Blah
on June 5, 2025
Posted by: Grav
Not great picture cost way to much for the quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, June 6, 2025
Hi Grav,
It’s unfortunate to hear you’re not fully satisfied with your DU7200 TV’s image quality. Below are a few settings that I recommend adjusting:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website
~Samsung Advisor
It’s unfortunate to hear you’re not fully satisfied with your DU7200 TV’s image quality. Below are a few settings that I recommend adjusting:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
my tvs
on June 5, 2025
Posted by: poppop
what can i say i got one 43" and one 65" samsung and love them both
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US