Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
4
Bad remote control
on June 5, 2025
Posted by: Shoelessjoejr
I love everything except the remote it has a mind of its own it skips around when pressing the button for the apps
Written by a customer while visiting Samsung US
Customer Rating
4
Great and affordable TV with Usual Samsung Quality
on June 5, 2025
Posted by: JoeS
from Grand Rapids Michigan
The TV itself works great. Very pleased.
I did learn recently that the voice search option only works with one remote, which requires the purchase of a separate remote. The one shipped with the TV di s not have a voice control.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on June 5, 2025
Posted by: 64kat
I really like how easy it was to setup. The picture is very clear and the color is awesome.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
PICTURE, COLOR, CLEAR AND SOUND.loyd
on June 5, 2025
Posted by: grumpy old vet
from texas
THIS IS A SUPER TV, GREAT COLOR, SOUND. PREVIOUSLY OWNED A SAMSUNG 65 INCH, BUT THE CHILDREN THOUGHT WE NEEDED A BIGGER ONE. FEELS LIKE YOUR AT THE MOVIES.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome tv
on June 5, 2025
Posted by: Chuck
Always buy sansung products. No problems ever. Built great
Written by a customer while visiting Samsung US
Customer Rating
4
Sound
on June 5, 2025
Posted by: Illini kid
from Effingham,Il
The picture is great. The sound is below average.
Doesn’t hookup well with cable.
Doesn’t hookup well with cable.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Sound Issue
on June 5, 2025
Posted by: mom52
Not a glowing review - love the clarity of the picture; however, the sound goes out on occasion.
Response from Samsung USBy Samsung Advisor, June 5, 2025
Hi mom52,
We appreciate you sharing details of the sound issue you’re experiencing on your DU7200 TV. There are a few troubleshooting steps I recommend trying:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again.
2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
I hope this helps. Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~Samsung Advisor
We appreciate you sharing details of the sound issue you’re experiencing on your DU7200 TV. There are a few troubleshooting steps I recommend trying:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again.
2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
I hope this helps. Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
The picture and colors are outstanding
on June 5, 2025
Posted by: Dennis T
Have always used another brand of TV but decided to go with Samsung after seeing my girlfriends Samsung TV and haven't regretted it for a minute. The colors, picture and options are outstanding. Highly recommended.
Written by a customer while visiting Samsung US