Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
You’ll love it.
on June 5, 2025
Posted by: CMP1
I love this tv. Just plug it in and connect to wi fi. Picture is very clear. I like to watch movies at night and bought a set of headphones, the sound is incredible.
I may buy another for the living room.
Yes you can cut the cable cord, you won’t miss a thing.
I may buy another for the living room.
Yes you can cut the cable cord, you won’t miss a thing.
Written by a customer while visiting Samsung US
Customer Rating
4
Lots of channels
on June 5, 2025
Posted by: Hugo
Switching channels quite difficulty, the way the system is set up is bad. Not easy.
Written by a customer while visiting Samsung US
Customer Rating
4
Good
on June 5, 2025
Posted by: lwilson4185
from Grand Junction, CO
Very good TV for the price. Color is good, lots of ports for all my needs, and fits very nicely in my apartment.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Trash
on June 5, 2025
Posted by: RLew42
This is the 2nd Samsung TV I've bought in a year, because everything else I have, Phone, watch, earbuds are Samsung. I've had it 2 weeks and it's doing the same random shutting off and freezing up and resetting as the first one.
Response from Samsung USBy Samsung Advisor, June 5, 2025
Hi RLew42,
Thank you for reaching out to us. Please try the below troubleshooting steps to resolve the issues you are experiencing with your TV:
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
5. Disable the Power On with Mobile option. TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Settings > All Settings> General > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If the TV continues to turn on by itself continuously, please contact our Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for reaching out to us. Please try the below troubleshooting steps to resolve the issues you are experiencing with your TV:
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
5. Disable the Power On with Mobile option. TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Settings > All Settings> General > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If the TV continues to turn on by itself continuously, please contact our Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
It’s OK. Maybe ahead of my cable system
on June 5, 2025
Posted by: 5th Samsung
It’s fairly intuitive to use but doesn’t interact well with my Dish Network. Meaning I cannot use the Dish remote for universal remote when I watching this.
I also can’t determine how to add other streaming derives to the menu.
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Sound Issue
on June 5, 2025
Posted by: k2m3abhw
from Ohio
Nice tv and great picture however there is a piercing pitch noise that comes from the TV whenever I press a button on the remote
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy Samsung Advisor, June 5, 2025
Hi k2m3abhw,
Thank you for reaching out to us. It's possible Voice Guide is enabled on your TV.
To turn off Voice Guide, go to: Home > left directional key > Settings > All Settings > General & Privacy > Accessibility > Voice Guide Settings > Voice Guide = OFF
If you continue to hear the high pitched noise, please contact us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reaching out to us. It's possible Voice Guide is enabled on your TV.
To turn off Voice Guide, go to: Home > left directional key > Settings > All Settings > General & Privacy > Accessibility > Voice Guide Settings > Voice Guide = OFF
If you continue to hear the high pitched noise, please contact us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
4k or upgrades you picture to its best possible 😉
on June 5, 2025
Posted by: Dskyline
When I first purchased this TV I thought it may be the go size that I want, but is it as good? OH YES YES it has such a crisp clean picture 4k no problem oh yes, probably one of the best televisions I've ever owned! 👍
As for the sound of the TV it is as you would expect. But I do plan on a sound bar. But you really don't have to...
Hope this helps. DSKYLINE
Hope this helps. DSKYLINE
Written by a customer while visiting Samsung US
Customer Rating
5
I do like Samsung TV’s
on June 5, 2025
Posted by: Pdm67801
from Dodge City Kansas
Great little tv. Wasn’t originally a fan of the new operating system, but I have overcome the knowledge curve and it works just fine
Picture is great and the size fits my small man cave and storm refuge perfectly.
Hopefully I can obtain a bit of an upgrade to my main 55 inch to 65-75 inch soon. But the old fixed income excuse will save me for now! I’m sure I’m not going to win one anytime soon!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US