Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,749 Reviews)
Rating breakdown 2,749 reviews
5 Stars
1,712
4 Stars
452
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
4
Good TV But Lacks toInputs Besides HDMI
on February 5, 2025
Posted by: LabDad2
from Florida
For the most part, I like our new Samsung 65” DU7200. It works well, has great video resolution and has a number of builtin streaming capabilities/options but… My main complaint with the TV is the lack of input and outputs. It has 3 builtin HDMI input, cable, one USB, Ethernet and that’s it! There’s no fiber/optical connection or the old 3 connector AV input options. I realize the older 3 input AV connections are somewhat outdated but we still have some devices which use those. As for the optical connection, there’s none. I have a couple of devices which require the optical cable and I’m not able to use this on the new TV. All this to say is, verify your needs before purchasing any new TV to make sure it has the capabilities you require.
I would recommend this to a friend!
Features
3
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible quality, may not buy Samsung again.
on March 23, 2025
Posted by: jakeo25
from Pahoa, HI
Bought this less than a month ago and it is pretty bad. Will be return for refund. First: there is no audio output, no 3.5mm or optical. I purchased an e-ARC HDMI audio extractor and it will not work, even AFTER CONTACTING support. The e-ARC only seems to work with Samsung sound bars. Second: apps as Netflix will lockup after using them for 4-5 days, it is worse when using the "Autorun Last App" . The only solution is to reinstall the app
I have owned a 40" JU640D series TV for over 8 years without a single problem, sound, optical 3.5mm audio works great.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, March 24, 2025
Hi jakeo25,
Thank you for your feedback. Please know the HDMI eArc should be compatible with other brands of soundbars. After connecting your soundbar, please try the following steps:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again.
2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
Finally, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
If you continue to have issues, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for your feedback. Please know the HDMI eArc should be compatible with other brands of soundbars. After connecting your soundbar, please try the following steps:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again.
2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
Finally, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
If you continue to have issues, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Lacking features
on March 30, 2025
Posted by: Sonos owner
I regret he purchase.. there’s no optical input so I can’t connect my Sonos system..
The return time had passed so I had to buy a cheap sound bar just to improve sound
The return time had passed so I had to buy a cheap sound bar just to improve sound
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
4
Response from Samsung USBy Samsung Advisor, March 31, 2025
Hi Sonos owner,
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU72000F TV offers 3 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you have any questions or would like any support with your audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU72000F TV offers 3 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you have any questions or would like any support with your audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible remote and no written instructions
on February 13, 2025
Posted by: BGGA
from Bremen Georgia
Can’t figure out what buttons to use to get Anything, music, etc spend too much time trying to find things hate the remote and lack of instructions.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, February 13, 2025
Hi BGGA,
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
I love this television
on March 29, 2024
Posted by: Thebest
[This review was collected as part of a promotion.] This television make whatever your watching look crystal clear. When I watch movies it looks like I'm in the movie set with the actors. Beyond understanding quality.
Thank you
Thank you
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great visual
on April 5, 2024
Posted by: Lovesamsng
[This review was collected as part of a promotion.] Can't beat the immaculate uhd screen. Smooth, clear, just beautiful
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Can't get rumble app anymore
on May 31, 2024
Posted by: Bradsfxe74
[This review was collected as part of a promotion.] I own 4 Samsung tvs because they have the rumble app.. I recently purchased an 85 in and I can't download the rumble app... I wanted to throw it out I was soo upset...
Value
1
Response from Samsung USBy Samsung Advisor, May 31, 2024
Hi Bradsfxe74,
Thank you for reaching out and letting us know about your frustrations with app availability on the DU7200 TV. Please know our app list is constantly updating and we recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Please know you can also use the screen mirroring technology available on your TV to screen share from your mobile device to the TV. To wirelessly connect the DU7200 TV to your mobile device, go to Smartphone Screen Sharing (Smart View) in the Connection Guide and then try to connect.
Home > Source > Connection Guide > Smartphone > Screen Sharing (Smart View).
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reaching out and letting us know about your frustrations with app availability on the DU7200 TV. Please know our app list is constantly updating and we recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Please know you can also use the screen mirroring technology available on your TV to screen share from your mobile device to the TV. To wirelessly connect the DU7200 TV to your mobile device, go to Smartphone Screen Sharing (Smart View) in the Connection Guide and then try to connect.
Home > Source > Connection Guide > Smartphone > Screen Sharing (Smart View).
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on June 20, 2024
Posted by: Debby3
[This review was collected as part of a promotion.] Feels like I am in theaters the picture quality is great samsung brands never fail all my TV 's are samsung because they are great product
Value
5
Written by a customer while visiting Samsung US