Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Love it...would buy again
on May 22, 2025
Posted by: Debsidoo
I am so impressed and thrilled with my new 65" samsung TV. The picture quality is fantastic and I was so in awe of the clarity when watching a movie for the very first time. Setup was a breeze and I enjoyed the tv within a very short time. I would encourage anyone to purchase this television and I expect it to last for years. My boyfriend actually bought this for me and after seeing the quality, he decided to buy one for himself as well. It's just a great television.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great clear picture and sound.
on May 22, 2025
Posted by: None
Love our new TV. !! Love the picture quality, it's so clear.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Live room
on May 22, 2025
Posted by: Mishi
a thin line appears in the middle of the screen thank
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Samsung Brand Ambassador, May 22, 2025
Mishi:
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
- Samsung Ambassador
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Great features, easy setup, easy directions
on May 22, 2025
Posted by: Mrhawksta218
from Bemidji, Minnesota
I'd highly recommend any SAMSUNG TV, easy directions on the box on how to take out without breaking, not to mention the remote it self doesn't have over 25+ button, its everything I've always wanted, nice purchase 100% I'll definitely be buying another SAMSUNG TV.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung is definitely a top tier brand TV
on May 23, 2025
Posted by: Jagk
Out of all the TV brands we have owned over the past four years, Samsung is our favorite. We are happy with the style of menu, the choice of free channels (though some of the channels commercials have strange timing), and quality is as advertised. The reason I gave it four stars is for the remote. I do not like the small simplified remote. One, I lose it all the time. Two, I don't like the setup. I really liked the style of the larger remote from our 75" we bought in 2021. I did get the app for my android phone but I am not crazy about that setup either. My biggest complaint is the rewind and fast forward feature. It's erratic - the speed it chooses makes no sense. Our 75" does not behave like this new 55". And it is across most apps on the TV - I don't believe I have much problem with the Netflix app but I definitely struggle with Hulu, Peacock, and Samsung TV.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
New Samsing
on May 24, 2025
Posted by: KatM
Love my Samsung and particularly all the additional free stations. One thing not fond of was the small remote
Written by a customer while visiting Samsung US
Customer Rating
4
Perfect for price point
on May 24, 2025
Posted by: CCBROWN86
from Easton, PA
Has a perfect picture for the price point. Seamlessly hooked up to sound bar. Less baggy UI than previous Samsung TV.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not exactly the best Samsung I've ever had
on May 27, 2025
Posted by: Kevinjk
from SC
It's a nice TV but the "smart" part is not so smart. What a mess, overly complicated and on top of the that HDMI connections constant malfunction. Not exactly what I had in mind, and I have bought many Samsung TVs, so this one is a huge disappointment but I'm fairly certain Samsung doesn't really care.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
3
Response from Samsung USBy Samsung Advisor, May 28, 2025
Hi Kevinjk,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US