Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
1
Done
on May 20, 2025
Posted by: SamOsung
Currently going through my second warranty claim. This is my second Samsung TV and second warranty claim in 8 years. The last warranty claim took about 45 days to resolve. This claim seems to be headed towards a lengthy resolution as well. No more Samsung TVs for me. I’m done.
Response from Samsung USBy Samsung Advisor, May 21, 2025
Hi SamOsung,
I’m sorry to hear of the issues you’ve experienced, and we truly appreciate your patience while awaiting service.
If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
I’m sorry to hear of the issues you’ve experienced, and we truly appreciate your patience while awaiting service.
If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
My favorite TV purchase ever!
on May 20, 2025
Posted by: KenAlex001
from Springfield, MO. USA
Great Television for the price to size ratio. Picture quality is great as it is with all modern Samsung models. I use mine mostly as a gaming PC monitor and I couldn't be happier with how it looks running my most gorgeous and graphically stunning games. The software is easy and intuitive to use with the included remote, and I love using my Xbox controller and the Xbox App to play games without a console. Just finished playing the Oblivion remaster and Doom the dark ages before this review and had so much fun! Sound is almost "God tier" for just TV set speakers, after speaker break in period. The only reason it isn't 5 stars is it doesn't have optical audio port, and for some reason it doesn't work with my WAYY older Samsung 5.1 surround sound set system. Guess I'll get a new 5.1 system then LOL.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Happy!
on May 20, 2025
Posted by: Sablovestv
from Vermont
I’m so happy with my purchase! The quality and the picture is amazing!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on May 20, 2025
Posted by: Lisa b
from Danville ky
Nice picture, easy to set up, price point was wonderful!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Remote from heck
on May 20, 2025
Posted by: Frog1
Worst remote of ALL time! Everything else functions as it should.
Response from Samsung USBy Samsung Advisor, May 21, 2025
Hi Frog1,
Thank you for sharing your experience with your DU7200 TV. Learn TV Remote is a feature designed to help users become familiar with the layout and function of each button on the Samsung remote. When enabled, pressing any button (except the Power button, which will still turn off the TV) will prompt the TV to announce the button’s name and its purpose – without affecting TV operation.
This teaching mode is especially useful for users who are visually impaired or new to Samsung remotes. To enable this feature, go to: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, simply press the Return key twice.
If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~Samsung Advisor
Thank you for sharing your experience with your DU7200 TV. Learn TV Remote is a feature designed to help users become familiar with the layout and function of each button on the Samsung remote. When enabled, pressing any button (except the Power button, which will still turn off the TV) will prompt the TV to announce the button’s name and its purpose – without affecting TV operation.
This teaching mode is especially useful for users who are visually impaired or new to Samsung remotes. To enable this feature, go to: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, simply press the Return key twice.
If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Picture is clear and best we have seen
on May 20, 2025
Posted by: Mike
The screen headers are a little confusing overall enjoying the product.
Written by a customer while visiting Samsung US
Customer Rating
3
My TV sometimes
on May 20, 2025
Posted by: Why you
This TV is fair. Little more complicated to use than other smart TV’s. Picture is decent. Sound quality good. It does not have voice command.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, May 21, 2025
Hi Why you,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV for the price
on May 20, 2025
Posted by: Scotty
I bought this for the camp at the lake and it has performed
Great
Great
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US