Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
4
It is smart but slow.
on May 20, 2025
Posted by: JD in da house
from Pflugerville texas
Overall picture and sound quality are good. The i ky complaint is the smart features. With today network connection being fiber and 1gb wireless , this tv is slow to respond to apps and connection to internet. Regardless of 1st time power on or being on for several hours. All the apps and smart features could use a better response via remote.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, May 20, 2025
Hi JD in da house
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Decent TV
on May 20, 2025
Posted by: Decent Tv
The picture is good, had a glitch where it did sketching weird and switched settings without me. I don’t know what that’s about.
Response from Samsung USBy Samsung Advisor, May 20, 2025
Hi Decent Tv,
Thank you for reaching out and letting us know about the issues you are experiencing with your DU7200 TV not saving your sound/volume settings. Please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~Samsung Advisor
Thank you for reaching out and letting us know about the issues you are experiencing with your DU7200 TV not saving your sound/volume settings. Please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
I am not paid for this review!
on May 20, 2025
Posted by: Fefe
I honestly thought this review would be about my most recent experience with another Samsung purchase - my new fall detection watch... but my three, yest three pat Samsung tv purchases have all been great and this lasst one the best. The clarity of color and depth of action is definitely a step above. Thank you Samsung. Now, I hope this technology will be transferred to new notepads.
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on May 20, 2025
Posted by: Jack2468
from Florida
This television has great picture quality as you feel like you are there on live broadcasts. This one reason to buy Samsung TV’s.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features, technology at its’ best.
on May 20, 2025
Posted by: Nory
TV that has everything, clearest screen, lights, brightness, and colors are perfect. Volume is so clear, well modulated and easy to adjust. I have save money because I do not need to rent additional equipment to connect to a cable company like Xfinity, it’s part of the features already. I love all my Samsung TVs.
Written by a customer while visiting Samsung US
Customer Rating
5
Good features
on May 20, 2025
Posted by: Mandy77
I am very satisfied with my tv and haven’t had any problems with it
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv .prices are reasonable
on May 20, 2025
Posted by: Sailor
from Usa
I personally think it's one of the best brands of TVs I have a 65 inch curved 60 inch flat screen and 2 55s I've changed all my TVs to Samsung TV because of the platform of their Samsung TV app with all the channels picture quality is great works awesome would definitely refer my friends to Samsung TV
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Best for Gaming in 4K
on May 20, 2025
Posted by: Good for movies
This Tv is fantastic! It’s got all the bells and whistles I needed…..but…..it has connectivity problems with some apps…ie Sling TV…other apps are ok..is there a problem between Sling Tv and Samsung? Sling Tv only messes up on my Samsung TVs but not on my other TVs or devices.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US