Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Beautiful picture on this 55" screen.
on May 20, 2025
Posted by: GMan One
Easy hookup, even for a non-technical person. Looks and work better than my last Samsung purchase.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on May 20, 2025
Posted by: Raresja
from HOLLYWOOD FL.
Exelente imágenes. Lot of applications.I used to use Roku device for application. Now I don't need it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE MY 70" Samsung TV
on May 20, 2025
Posted by: CoachDuds
ease of use and picture quality are awesome. I LOVE MY TV
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good purchase
on May 20, 2025
Posted by: Peyito58
from Gurabo, Puerto Rico
Very good picture. Excellent product for the price. It was a little complicated at first, but after passing the learning curve it became better to program. Also using the app helps a lot.
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on May 20, 2025
Posted by: Paul
Hard to use. Tuner looses air channels immediately after setting them. Remote lacks buttons and hard to use. Nice picture and sound however. Tv lacks inputs and outputs.
Response from Samsung USBy Samsung Advisor, May 20, 2025
Hi Paul,
Thank you for reaching out and letting us know about the issues you are experiencing with your DU7200 TV not saving your sound/volume settings.
Please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode.
To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~Samsung Advisor
Thank you for reaching out and letting us know about the issues you are experiencing with your DU7200 TV not saving your sound/volume settings.
Please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode.
To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung 65”.
on May 20, 2025
Posted by: Bruzer
The picture is great. Easy to set up. The sound is not good, need to also purchase a sound bar.
Written by a customer while visiting Samsung US
Customer Rating
1
Worst TV I’ve had since the year 1999
on May 20, 2025
Posted by: Bgrimbles
from Tucson Arizona
This tv processor is terrible. I bought this after my curved Samsung from almost 10 years ago died. The 10 year old processor had no problem playing downloaded movies, reading different languages… this tv sucks. Won’t even let me change brightness without being in an App… I have hated ever minute of having this tv and can’t wait to throw it in the trash for a new one.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Advisor, May 21, 2025
Hi Bgrimbles,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
To change the brightness of your TV from your remote control, press the HOME button on your remote and navigate to Settings > All Settings> Picture > Expert Settings.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
To change the brightness of your TV from your remote control, press the HOME button on your remote and navigate to Settings > All Settings> Picture > Expert Settings.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Love me some Samsung
on May 20, 2025
Posted by: Watchdiva
from Florida
We are Samsung junkies. All 3 of our tv’s and Samsung and our soundbar as well. Quality of picture on our tv’s is outstanding!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US