Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
1
Worst TV I’ve had since the year 1999
on May 20, 2025
Posted by: Bgrimbles
from Tucson Arizona
This tv processor is terrible. I bought this after my curved Samsung from almost 10 years ago died. The 10 year old processor had no problem playing downloaded movies, reading different languages… this tv sucks. Won’t even let me change brightness without being in an App… I have hated ever minute of having this tv and can’t wait to throw it in the trash for a new one.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Advisor, May 21, 2025
Hi Bgrimbles,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
To change the brightness of your TV from your remote control, press the HOME button on your remote and navigate to Settings > All Settings> Picture > Expert Settings.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
To change the brightness of your TV from your remote control, press the HOME button on your remote and navigate to Settings > All Settings> Picture > Expert Settings.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Love me some Samsung
on May 20, 2025
Posted by: Watchdiva
from Florida
We are Samsung junkies. All 3 of our tv’s and Samsung and our soundbar as well. Quality of picture on our tv’s is outstanding!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Recommend for easier transition to streaming.
on May 20, 2025
Posted by: ValB
We are very happy with our Samsung tv's. We now have all smart tvs. Streaming made easier with Samsung!
Written by a customer while visiting Samsung US
Customer Rating
5
Chivas
on May 20, 2025
Posted by: Chivas1305
from Meridian Idaho
Really nice tv and good cualiy.really good size and nice high volume
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It’s easy to navigate the apps.
on May 20, 2025
Posted by: Pammie
My son surprised me with your tv for my birthday. My first HD TV. I am 74 years and kid and very wary of new technology but after he set it up and showed me the ropes I was amazed at how easy it was to use.,If I got stuck all I had to do was go to the Hone icon and make my way back to familiar territory. The picture is beautiful and I’m so pleased with the tv.
Written by a customer while visiting Samsung US
Customer Rating
1
horrible navigation
on May 20, 2025
Posted by: sandy
i hate this tv. i had a roku before and the apps were all i. o e area. we can't find our apps most of the time and we have all this stuff on the main page we can't get rid off. i wish i would have returned it immediately
Response from Samsung USBy Samsung Advisor, May 20, 2025
Hi Sandy,
Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Picture perfect
on May 20, 2025
Posted by: HappyViewer
from Michigan
Clear images, easy to use and navigate, the kids love that there’s games on it. Great for watching games or shows with friends and family!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture quality
on May 20, 2025
Posted by: Jeannie home
from Racine WI
This is my second Samsung TV. I have a 60” in the living room and now I have a 43” in the bedroom. The picture quality on both tv’s is excellent. The 43” is newer and has a better picture quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US