Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Exceptional features
on May 20, 2025
Posted by: My man cave
from Branson Mo
Great picture and features. The best TV I ever had.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
NO OTHER BRAND EVER
on May 20, 2025
Posted by: Islandgirl
from Mobile, Alabama
I will never purchase another brand of TV again. The apps are perfect and the color and sound is crisp and clear. I love my TV.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung plus app not good
on May 20, 2025
Posted by: iffy
from Upper Peninsula of Michigan
Love the TV it's self, just unable to access the Samsung plus app and after multiple calls and having to reboot every time just gave up trying to watch anything on the app.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, May 22, 2025
iffy:
Thank you for sharing details of your experience with the Samsung TV Plus app. This may be related to your network connection and quality. We suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for conveniences.
Go to Settings > Support > Software Update, then select Auto Update.
Additionally, to optimize the TV’s performance, please also try running Device Care, which improves your apps performance by freeing up unused cached memory and closes background apps. Go to: Settings > Support > Open e-Manual, then select Device Care.
I hope these tips help improve your streaming experience. If you need further help, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
Thank you for sharing details of your experience with the Samsung TV Plus app. This may be related to your network connection and quality. We suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for conveniences.
Go to Settings > Support > Software Update, then select Auto Update.
Additionally, to optimize the TV’s performance, please also try running Device Care, which improves your apps performance by freeing up unused cached memory and closes background apps. Go to: Settings > Support > Open e-Manual, then select Device Care.
I hope these tips help improve your streaming experience. If you need further help, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best tv choices!
on May 20, 2025
Posted by: Kbacon
from North ms
Absolutely love this tv. The picture quality is great and with the game apps its way better than any tv I’ve ever owned.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Tv not working properly
on May 20, 2025
Posted by: Misleydi
My TV is not working properly I need to know where I can call to report it
Response from Samsung USBy Samsung Advisor, May 20, 2025
Hi Misleydi,
Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Easy Set Up
on May 20, 2025
Posted by: Abartman1234
from IL
TV works great and easy to set up. Very nice picture and dashboard is easy to navigate
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great all rounder
on May 20, 2025
Posted by: Brad C
from Missouri
I’m all Samsung now when it comes to the TVs in my home. Samsung plus sealed the deal, along with the quality, integration, and ease of use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV overall!
on May 20, 2025
Posted by: AlGar
from Kenosha, Wisconsin
I got this TV for my livingroom and it's the best TV I've ever owned. I've been a loyal Samsung owner for 20 years. Will always recommend this brand.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US