Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
4
Massive view
on May 6, 2025
Posted by: Johnkar46
from Yorkville, Illinois land of the free
I have a issue with the "smart" control. Hasn't the quick memory like I use to have with the 5 year old 55 curved Samsung. I'm to lazy to fine tune the logic but the picture is real.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Terrible sound!!!
on May 6, 2025
Posted by: Tv sounds terrible
from Bellville Texas
I bought this 75 inch tv about 4 weeks ago and replaced my old Hisense 65 inch tv. The picture quality is somewhat better than what I had, but the sound quality is terrible compared to my cheap Hisense. I already had a sound bar and woofer. The sound out of the TV is not very loud, but that fluctuates also and then if you turn on the sound bar, the sound does not match what is coming out of the actors mouth!! If I can get some help from Samsung, I would appreciate that. Thank you!!
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy Samsung Brand Ambassador, May 6, 2025
Tv sounds terrible:
Thank you for sharing your experience with the sound quality. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
- Samsung Ambassador
Thank you for sharing your experience with the sound quality. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
1
Would not buy again
on May 6, 2025
Posted by: Horriable
from Nc
I bought this tv in October 2024. I have had the techs out 2x. Still have the same problem and a new problem volume goes up and down now! I should have stayed with Sony!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Advisor, May 6, 2025
Hi Horriable,
Please give us a chance to assist you by calling us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Please give us a chance to assist you by calling us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
great features
on May 6, 2025
Posted by: Edwin
from Georgia
I bought my tv about a month ago and I love everything about it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG IS THE BEST
on May 6, 2025
Posted by: PERRYBEE
I've found Samsung TV's to be better than Sony's or LG's!
Written by a customer while visiting Samsung US
Customer Rating
3
needs work
on May 6, 2025
Posted by: SMS1000
i’ve had my samsung tv for nine months and i am disappointed. a lot of missing apps like mgm+ and
nfl redzone or any nfl apps. also navigation with the tv sucks. when i am settings apparently there is movement in the back ground playing other apps. i wont be buying another samsung tv.
nfl redzone or any nfl apps. also navigation with the tv sucks. when i am settings apparently there is movement in the back ground playing other apps. i wont be buying another samsung tv.
Response from Samsung USBy Samsung Brand Ambassador, May 6, 2025
SMS1000:
Thank you for sharing your review of the Samsung DU7200 TV. I am very sorry that your experience with this TV was less than perfect, and I completely understand your disappointment. It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products.
If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
Thank you for sharing your review of the Samsung DU7200 TV. I am very sorry that your experience with this TV was less than perfect, and I completely understand your disappointment. It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products.
If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
It has great features and has expanded my viewing.
on May 6, 2025
Posted by: Happy2see
I am so pleased with my new 65” television! Being able to stream sporting events has really been wonderful. The color and sharpness of the picture far exceeds my old set! I couldn’t ask for a better choice!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Control functions difficult
on May 6, 2025
Posted by: Tony
from Collierville Tn
Very hard to understand and use the functions. Hard to find functions. Control does not work unless pointed directly at right corner of tv. Volume continues to shut off need to change channels to get sound to work. Controls are not user friendly requires gaming experience. Still cannot get my phone to connect I have an I phone. Even plugging in my I phone to an Ethernet port tv will not recognize it. Would never purchase this product again way too difficult to understand and not user friendly.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Advisor, May 7, 2025
Hi Tony,
Thank you for reaching out to us. Please know we are here to help and have a few recommendations.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, regarding issues with your sound, we recommend checking the Auto Volume function, which automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
To connect your iPhone via Apple Airplay:
1. Go to Settings > Connection > Network Settings.
2. Make sure that Wi-Fi is turned on, and then connect to your home network.
3. Ensure that your iPhone is operating on the same network that the TV is on.
If that does not fix the issue, you may need to reset your TV's Smart Hub:
1. Go to Settings > Support > Device Care > Self Diagnosis.
2. Select Reset Smart Hub.
Please also ensure your iPhone has the latest Software Updates.
Finally, to learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for reaching out to us. Please know we are here to help and have a few recommendations.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, regarding issues with your sound, we recommend checking the Auto Volume function, which automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
To connect your iPhone via Apple Airplay:
1. Go to Settings > Connection > Network Settings.
2. Make sure that Wi-Fi is turned on, and then connect to your home network.
3. Ensure that your iPhone is operating on the same network that the TV is on.
If that does not fix the issue, you may need to reset your TV's Smart Hub:
1. Go to Settings > Support > Device Care > Self Diagnosis.
2. Select Reset Smart Hub.
Please also ensure your iPhone has the latest Software Updates.
Finally, to learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US