Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,749 Reviews)
Rating breakdown 2,749 reviews
5 Stars
1,712
4 Stars
452
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
3
Missing Optical Port
on April 16, 2024
Posted by: TVSalesguy
from Everett, WA
Fantastic picture and the updates to Samsungs smart features over the years have made the TV much better but one glaring problem is the lack of an optical port. While I know HDMI ARC is the supposed to be better, I often have more trouble with it than just a standard connection plus it also eats up a valuable HDMI port. For a gamer who has multiple consoles and other random things going down to two ports is just obnoxious.
Plus many of us have soundbars that don't have HDMI ARC on the sound bar itself. Just look back at the T400 sound bar and it has only optical and Bluetooth.
It is just frustrating that all the other 2024 Samsung TVs have the optical port but not this one.
Plus many of us have soundbars that don't have HDMI ARC on the sound bar itself. Just look back at the T400 sound bar and it has only optical and Bluetooth.
It is just frustrating that all the other 2024 Samsung TVs have the optical port but not this one.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
2
Value
3
Response from Samsung USBy Samsung Advisor, April 17, 2024
Hi TVSalesguy,
Thank you for choosing the Samsung DU7200F TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU72000F TV offers 3 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you have any questions or would like any support with your audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for choosing the Samsung DU7200F TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU72000F TV offers 3 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you have any questions or would like any support with your audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great and Affordable TV
on July 29, 2024
Posted by: SamsungLove
[This review was collected as part of a promotion.] Everything I own is Samsung and my TV is no exception. I recently purchased the Crystal UHD Smart TV and it is amazing. I love how I am able to connect my Samsung account to the TV. I don't usually pay much attention to the remote control but I love how minimal it is. No longer are there the buttons that you never use. The picture and sound are very high quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Look around
on October 6, 2024
Posted by: Dissatisfied
Not enough outputs to accommodate external sound system. Terrible remote. Pay the extra money and get a better tv
Response from Samsung USBy Samsung Advisor, October 7, 2024
Hi Dissatisfied,
We appreciate your feedback and are sorry to hear that you are not happy with your purchase. The DU7200 TV comes with three HDMI ports and one USB, and it is Bluetooth and Wi-Fi capable.
For assistance learning how to use your Samsung remote and understanding the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your feedback and are sorry to hear that you are not happy with your purchase. The DU7200 TV comes with three HDMI ports and one USB, and it is Bluetooth and Wi-Fi capable.
For assistance learning how to use your Samsung remote and understanding the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
The software is lousy.
on June 4, 2024
Posted by: Heywood
I would give zero stars. Really disappointed that Samsung skinned this TV with a whole new UI. The old one was fine, it just ran slow. Bought this TV as a newer version of the same TV from 2017 hoping a faster processer would make it usable but of course they had to upgrade the UI to something totally different which is a nightmare to navigate and runs just as slow as a 7 year old "smart" tv. Still have to waste more hours trying to find all channels. Captions always come on after turning them off. the voice assistant is still on even when turned off. I thought the Vizio software sucked but this might be even worse.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, June 4, 2024
Hi Heywood,
Thank you for your purchase and feedback on the Samsung DU7200 TV. I'm very sorry to hear that the TV is not living up to your expectations. Please know your feedback will be shared with our internal team.
First, if your TV is not saving your settings, please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode.
You may also want to try rebooting the TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
Finally, please know the DU7200 does not have a built-in voice assistant. If you have connected your voice external Alexa device, you can disable it from your personal Alexa app.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Thank you for your purchase and feedback on the Samsung DU7200 TV. I'm very sorry to hear that the TV is not living up to your expectations. Please know your feedback will be shared with our internal team.
First, if your TV is not saving your settings, please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode.
You may also want to try rebooting the TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
Finally, please know the DU7200 does not have a built-in voice assistant. If you have connected your voice external Alexa device, you can disable it from your personal Alexa app.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome colors
on May 20, 2024
Posted by: Luvmesports
[This review was collected as part of a promotion.] Started watch NCAA tournament both men & women . Great picture , made me feel like I was sitting courtside. Now with upcoming baseball season I am investing in extra boxes of popcorn.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has great picture
on May 21, 2024
Posted by: Guero75
[This review was collected as part of a promotion.] We use it for all movies and sports and the family l9ves it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Lousy remote control
on March 16, 2025
Posted by: Stan
from Albuquerque
The sound and video are both excellent but holy cow is the remote difficult to use. If you push the wrong button it can take 5 minutes to get back to where you were. I hope there's a remote that's more user friendly.
I would recommend this to a friend!
Features
4
Performance
1
Design
4
Value
5
Response from Samsung USBy Samsung Advisor, March 17, 2025
Hi Stan,
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a beautiful picture.
on May 20, 2024
Posted by: Ciscosmom
[This review was collected as part of a promotion.] I bought this TV for the high quality picture. The colors are rich and clear, and so realistic. This is my main TV , so I use it for streaming and pleasure watching. I’m retired so I watch a fair amount of TV. I love movies, documentaries, horror, drama and family movies. The initial set up was so easy and quick to do. No problems. It’s amazing how different the picture is compared to my old TV.
Value
5
Written by a customer while visiting Samsung US