Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Great Tv
on November 20, 2025
Posted by: Sandman
We bought it for our Rv great picture and sound was ok we hooked a Samsung sound bar up to it and now it sounds really good we love the Samsung Tv feature very easy to hook up to wifi or our hot spot
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Review
on November 21, 2025
Posted by: Mitch
Best TV’S! Picture quality is the best.and will always own a Samsung product.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on December 2, 2025
Posted by: Dan j
Great tv for the price no issues or complaints 3hdmi ports for all the consoles.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Awful remote
on December 21, 2025
Posted by: Nardo
The remote is totally useless. Without a manual, I have no idea what the buttons are for. Because I've had multiple samdung this i have remotes from older versions that work perfectly. I put the remote to this tv in the drawer.
Written by a customer while visiting Samsung US
Customer Rating
1
Keeps cutting out and rebooting often. Began day 1
on January 6, 2026
Posted by: Carol
from Illinois
Very dissatisfied with the Samsung TV. Has not worked since day one. Gave it months in hopes it would work correctly. Continue to have a major problem and is very frustrating. Keeps rebooting and says It’s powered tizon.
Response from Samsung USBy Samsung Brand Ambassador, January 8, 2026
Carol:
I’m sorry to hear of the issues you’re experiencing with Samsung’s DU7200 TV. Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution. You can contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We hope to hear from you soon.
~ Samsung Ambassador
I’m sorry to hear of the issues you’re experiencing with Samsung’s DU7200 TV. Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution. You can contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We hope to hear from you soon.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
3
Not the usual great TV I come to accept samsung
on January 9, 2026
Posted by: Vito
from Babylon new york
I have had nothing but Samsung TV sets and other products and would never buy any other company! This TV is okay. Not as crisp looking as others I have bought and sound from TV is kind of low! Thank you keep up making great products.
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Brand Ambassador, January 12, 2026
Vito:
We appreciate you sharing your experience with the DU7200 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
Also, there are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
I hope these tips help. For further assistance with settings adjustments, please contact Samsung Customer Support:
1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
We appreciate you sharing your experience with the DU7200 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
Also, there are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
I hope these tips help. For further assistance with settings adjustments, please contact Samsung Customer Support:
1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV for the price
on June 29, 2024
Posted by: Ichidono
from Tennessee
Beautiful picture if you have a 4k source. I saw this Samsung DU7200 4K 43" TV in the store, and I was blown away by the picture and sound. After I got home and hooked the TV to a 1080p source I was extremely disappointed in the picture quality. I knew I didn't have a 4K cable box, 1080p only, but I thought this TV had upscaling. Which it does to an extent, but it is nothing compared to the native 4K which stores use to make their TV's have such a beautiful display. But that isn't the TV's fault, that is mine for not doing enough research. I'm ordering a 4k Utra HD hdmi cable. And a 4k TV source so I can get the best picture possible. Just know this if you plan on buying this TV, otherwise no complaints it is a great TV.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Hearing aid users do not buy
on November 30, 2024
Posted by: USAF
Does not connect to Resound hearing aids using Bluetooth. Does not have audio out connections for streamer.
Response from Samsung USBy Samsung Advisor, December 2, 2024
Hi USAF,
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
Your TV offers 3 HDMI ports and is Bluetooth and Wi-fi capable. If your sound system requires an optical out port, you can utilize an HDMI to Optical Converter, which is available at most electronic stores!
I hope this helps! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
Your TV offers 3 HDMI ports and is Bluetooth and Wi-fi capable. If your sound system requires an optical out port, you can utilize an HDMI to Optical Converter, which is available at most electronic stores!
I hope this helps! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US