Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
4
There are more good features than bad on this TV.
on May 5, 2025
Posted by: DJ Jerry
I like all the interactive features that this TV comes included with, to help guide you through the setup. The only issues I have had to do with the Bluetooth connection. There is a delay between the TV and the receiver and I had to disconnect and reconnect the HDMI connection from the receiver into the TV because it showed I was not sending a signal out to the TV. Other than that I am very satisfied with this TV monitor. I would definitely recommend it to friends and family
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on May 5, 2025
Posted by: Jo85
from Georgia
First smart TV. I am a big fan of Samsung products, looking forward to all the features it offers.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love Samsung
on May 5, 2025
Posted by: TV Lovers
Love Samsung it’s easy to set up and able to set up my apps with no issues
Written by a customer while visiting Samsung US
Customer Rating
3
Bad remote for this tv
on May 5, 2025
Posted by: LLdaisy
from St. Paul mn
Tv fine I guess. Remote is the worst!! I need a new or better one. Very poor quality remote and the response on buttons is lousy.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, May 6, 2025
LLdaisy:
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Features
on May 5, 2025
Posted by: Spidey13
I bought this tv for my nephew, who plays a lot of games. It has great sound, picture and features. We love that he can play games directly on the TV.
Written by a customer while visiting Samsung US
Customer Rating
2
Too many features
on May 5, 2025
Posted by: Handcrafter
We bought the Samsung 60" TV to replace a Samsung TV we had used for a dozen years that had started developing a picture screen bright spot.
The new TV sound quality changes depending on the channel being watched or the program being watched. The video is too dark when watching old black & white shows and too bright on regular programs and movies.
When turned on it spends the first thirty seconds announcing available programs which we find annoying. We just want to turn it in, select a channel and watch it.
It seems that someone in charge at Samsung is so hung up on technology they have forgotten most people prefer to keep things simple.
The new TV sound quality changes depending on the channel being watched or the program being watched. The video is too dark when watching old black & white shows and too bright on regular programs and movies.
When turned on it spends the first thirty seconds announcing available programs which we find annoying. We just want to turn it in, select a channel and watch it.
It seems that someone in charge at Samsung is so hung up on technology they have forgotten most people prefer to keep things simple.
Response from Samsung USBy Samsung Advisor, May 6, 2025
Hi Handcrafter,
Thank you for your feedback. I have a few recommendations that may improve your experience.
First, the Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
Next, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for your feedback. I have a few recommendations that may improve your experience.
First, the Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
Next, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Definitely a Good Purchase
on May 5, 2025
Posted by: Luna
I'm very happy with my purchase overall. Picture is clear & quality of the sound is better than I expected. The only drawback, in my opinion, is the remote. It is very basic & almost like a toy. Turning the volume up & down is a hit or miss. Either the volume changes or it goes to mute. There is also not an option to go back to the main screen when watching without going back to the main streaming service prompt. These are minor things & I'm otherwise satisfied.
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on May 5, 2025
Posted by: Tompp
Exactly what I expected from Samsung!!!!!!!!!!!!!!!
Written by a customer while visiting Samsung US