Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
1
Great picture, but that is it. regret
on May 5, 2025
Posted by: jbarka
from Kansas City, MO
The visual quality is very good, but that is about it. The interface is just very user not user friendly. You cannot customize nearly anything, nor can you have it set to load on a specific input. Everything apparently has to go through the messy and cluttered home screen. The sound is weak, I will have to invest in some better speakers or a soundbar, because if there is any noise nearby you cannot hear well. The remote is very basic and apparently it is VERY hard to get any other remote to work with Samsung, especially if you want to use voice input. I should have went with a better brand.
Features
1
Performance
2
Design
1
Value
3
Response from Samsung USBy Samsung Advisor, May 6, 2025
Hi jbarka,
Thank you for sharing your experience.
Please know there are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
Regarding your dissatisfaction with the remote control, we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for sharing your experience.
Please know there are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
Regarding your dissatisfaction with the remote control, we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Good value!
on May 5, 2025
Posted by: Detlapehuala
Great TV great value. Looking forward to another Samsung tv in the future
Written by a customer while visiting Samsung US
Customer Rating
4
There are more good features than bad on this TV.
on May 5, 2025
Posted by: DJ Jerry
I like all the interactive features that this TV comes included with, to help guide you through the setup. The only issues I have had to do with the Bluetooth connection. There is a delay between the TV and the receiver and I had to disconnect and reconnect the HDMI connection from the receiver into the TV because it showed I was not sending a signal out to the TV. Other than that I am very satisfied with this TV monitor. I would definitely recommend it to friends and family
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on May 5, 2025
Posted by: Jo85
from Georgia
First smart TV. I am a big fan of Samsung products, looking forward to all the features it offers.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love Samsung
on May 5, 2025
Posted by: TV Lovers
Love Samsung it’s easy to set up and able to set up my apps with no issues
Written by a customer while visiting Samsung US
Customer Rating
3
Bad remote for this tv
on May 5, 2025
Posted by: LLdaisy
from St. Paul mn
Tv fine I guess. Remote is the worst!! I need a new or better one. Very poor quality remote and the response on buttons is lousy.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, May 6, 2025
LLdaisy:
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Features
on May 5, 2025
Posted by: Spidey13
I bought this tv for my nephew, who plays a lot of games. It has great sound, picture and features. We love that he can play games directly on the TV.
Written by a customer while visiting Samsung US
Customer Rating
2
Too many features
on May 5, 2025
Posted by: Handcrafter
We bought the Samsung 60" TV to replace a Samsung TV we had used for a dozen years that had started developing a picture screen bright spot.
The new TV sound quality changes depending on the channel being watched or the program being watched. The video is too dark when watching old black & white shows and too bright on regular programs and movies.
When turned on it spends the first thirty seconds announcing available programs which we find annoying. We just want to turn it in, select a channel and watch it.
It seems that someone in charge at Samsung is so hung up on technology they have forgotten most people prefer to keep things simple.
The new TV sound quality changes depending on the channel being watched or the program being watched. The video is too dark when watching old black & white shows and too bright on regular programs and movies.
When turned on it spends the first thirty seconds announcing available programs which we find annoying. We just want to turn it in, select a channel and watch it.
It seems that someone in charge at Samsung is so hung up on technology they have forgotten most people prefer to keep things simple.
Response from Samsung USBy Samsung Advisor, May 6, 2025
Hi Handcrafter,
Thank you for your feedback. I have a few recommendations that may improve your experience.
First, the Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
Next, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for your feedback. I have a few recommendations that may improve your experience.
First, the Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
Next, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US