Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
3
I wish picture quality was better.
on May 5, 2025
Posted by: Tootise
I brought the tv several months ago and the picture quality is not true great. The background for some tv programs are dark not to clear. What does it mean “Filmmaker is on or off”, this appears often in the beginning of a program.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
4
Response from Samsung USBy Samsung Advisor, May 5, 2025
Hi Tootise,
Thank you for leaving a review for the DU7200 TV.
If the image is too dim, try adjusting Picture Mode, Contrast, Brightness, or Sharpness settings.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
Filmmaker Mode allows you to watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for leaving a review for the DU7200 TV.
If the image is too dim, try adjusting Picture Mode, Contrast, Brightness, or Sharpness settings.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
Filmmaker Mode allows you to watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
need work
on May 5, 2025
Posted by: Spike
I am very happy with the overall performance of my Samsung TV. However, there should be more ports on the back to be able to use older style sound bars. I am unable to use my sound bar with this model.
I would recommend this to a friend!
Features
3
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love Samsung TV
on May 5, 2025
Posted by: Susan
Love it!! Perfect size. Very clear.
Would purchase again.
Would purchase again.
Written by a customer while visiting Samsung US
Customer Rating
4
Slow remote
on May 5, 2025
Posted by: rbcrab
from New York
I love the tv got it as a gift from the family
But the only complaint I have is the remote it’s very slow and
I can’t input via talking to it
But the only complaint I have is the remote it’s very slow and
I can’t input via talking to it
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Purchase For Ourselves
on May 5, 2025
Posted by: JKBA
from Sault Ste. Marie, Michigan
We purchased this for the holidays for us. Our other tv worked,but it was 14 years old and only 43", so we wanted to get one bigger, and knew a Samsung was going to be that one. It has excellent picture, sound, and was very easy to set up. It's features are also easy to use. Anyone can use them without worry. I would recommend this to you, you won't be sorry.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Picture isn’t the greatest
on May 5, 2025
Posted by: Rose
Purchased an 85 inch and not to happy with picture quality . I’ve always had Samsung TV’s and always have been extremely satisfied just not with this newer brand
Response from Samsung USBy Samsung Advisor, May 5, 2025
Hi Rose,
It’s unfortunate to hear you’re not fully satisfied with your DU7200 TV’s image quality. Below are a few settings that I recommend adjusting:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
It’s unfortunate to hear you’re not fully satisfied with your DU7200 TV’s image quality. Below are a few settings that I recommend adjusting:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
For dollar to dollar
on May 5, 2025
Posted by: Gray
from North Carolina
I bought this tv a short time ago and it has exceeded my expectations. Everything was easy to set up, downloading apps is a cinch and the sound is good quality. I've been amazed on how clear the picture is, all the details can be seen easier, seen things in movies that I watched before and never noticed them until now. For dollar to dollar it's a great purchase. The only thing I purchased for the tv is straps to keep it falling forward, even though the television stability is good I just took extra precautions because of pets. I give this television two thumbs up..The remote is easily maneuvered. Highly recommend the tv.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing A+++++
on May 5, 2025
Posted by: Robby
from Addis, LA
Stunning Picture, Smooth Performance – Worth Every Penny!
I recently picked up the Samsung 65" Crystal UHD DU7200B, and I have to say — I’m thoroughly impressed. The picture quality is absolutely gorgeous! The colors are vibrant, the contrast is rich, and everything looks crisp and detailed, even when watching older content.
Setup was quick and easy, and Samsung’s interface is smooth, intuitive, and packed with all the major streaming apps right out of the box. I’ve had no issues with buffering or lag, and the remote is super user-friendly.
The 65-inch size is perfect for my living room — big enough to create that home theater vibe without overwhelming the space. The sound quality is solid too, but it really shines when paired with a soundbar.
Whether I’m watching movies, sports, or gaming, this TV handles it all beautifully. If you're looking for a premium 4K experience without breaking the bank, I highly recommend the DU7200B. Samsung nailed it with this one.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US