Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Crystal clear brilliant colors
on May 5, 2025
Posted by: Timster
from GA
I enjoy the crystal clear, brilliant colors and I had a soundbar with my previous TV. That works wonderful with this one. So the sound is still wonderful
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on May 5, 2025
Posted by: Rick
from Delaware
I like everything about our new Samsung UHD DU7200 smart TV except for the fact that the remote has no input for voice command even though voice command shows as an option on the TV screen. Is there no upgraded remote which would have voice command available?
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Sluggish
on May 5, 2025
Posted by: Joseph
Doesn't work as well as my previous 75in Samsung. Changing channels is a little sluggish. I prefer the old remote with more buttons, harder to change channels.
Response from Samsung USBy Samsung Advisor, May 5, 2025
Hi Joseph,
Thank you for your feedback. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Thank you for your feedback. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Excellent picture, but...
on May 5, 2025
Posted by: Chief Mango
I have 3 Samsung TVs and the pictures are excellent. Unfortunately, during a 1 week time frame, all 3 experienced issues with connectivity to the Smart Hub. Keep getting the message "Server under maintenance". All 3 are still not working so I can't connect to the Smart Hub and can't connect to FUBO. Have to just use the apps that are already installed or hook up a Roku. Also own LG, Sony, and Vizio and all work just fine. Frustrating to say the least.
Response from Samsung USBy Samsung Advisor, May 5, 2025
Hi Chief Mango,
Thank you for your feedback. Please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
Next, try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~Samsung Advisor
Thank you for your feedback. Please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
Next, try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on May 5, 2025
Posted by: MrEman
from Hometown Pa.
I bought this 85 inch bundle of joy a few months ago for the Super Bowl and it was the best investment ever ever made.
Also, the apps that come with it are fantastic!
Love it!
Also, the apps that come with it are fantastic!
Love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV!
on May 5, 2025
Posted by: Bill
I purchased my Samsung 55” a couple of months ago and have been very happy with it since. There are a bunch of free channels pre set on the tv which is nice.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Complicated
on May 5, 2025
Posted by: Mary
from Portsmouth ohio
Too complicated for elderly . Can’t figure out to add apps , volume or changing channels and can’t seem to find help at the store where was bought
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
3
Response from Samsung USBy Samsung Advisor, May 5, 2025
HI Mary,
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
nice tv
on May 5, 2025
Posted by: jdt1963jt
nice tv runs very well lots of apps nice color nice controls
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US