Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
3
Great picture, lousy sound
on May 5, 2025
Posted by: Stormy
This is the 2nd Samsung tv I have ever had. The sound and picture on the 32 inch is great. This one however is the worst tv I have ever seen for the sound to be all over the place. I have it where it is supposed to level off. Have not seen it do it yet. The commercials are so lound and the movies are so low, I find that my tv watching is a whole lot less enjoyable. I am either missing what someone said or scrambling for the remote cause the commercial came on and its deafening. My next tv will NOT be a Samsung.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
2
Response from Samsung USBy Samsung Brand Ambassador, May 5, 2025
Stormy:
Thank you for sharing your experience with fluctuating volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
- Samsung Ambassador
Thank you for sharing your experience with fluctuating volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
Sound????
on May 5, 2025
Posted by: LaLa
from Saint louis, MO
My Samsung has sound issues. Sometimes there is NO sound. Otherwise I love my tv
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Blown away
on May 5, 2025
Posted by: Big Lenny
from Sunbright TN
Bought a few months ago and phenomenal picture and detail
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good for the price.
on May 5, 2025
Posted by: Dbzman143
from Orlando, FL
Been using it for a few months and it's a pretty good TV. Audio is a bit quiet so a soundbar would be a good idea. Backlighting is visible in a lot of scenes but is something I can easily get over.
Written by a customer while visiting Samsung US
Customer Rating
5
Great Value! Plan to repurchase for bedroom.
on May 5, 2025
Posted by: Rico M
from Allen, Texas
It has exceeded my every expectation. Great visuals. Great refresh rate for video games. Smart input for input selections.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal tv
on May 5, 2025
Posted by: Kitty
All of our Samsung products are great from computer to the TV's thanks for making a great product
Written by a customer while visiting Samsung US
Customer Rating
3
Good picture but hate the remote!
on May 5, 2025
Posted by: USMC
from N/A
I purchased a Crystal UHD DU7002B 55 inch. Hate all the tiles and is not user friendly.
I would recommend this to a friend!
Features
4
Performance
3
Design
1
Value
4
Response from Samsung USBy Samsung Brand Ambassador, May 5, 2025
USMC:
Thanks for sharing your review of the DU7200 TV. We value your feedback regarding the remote control and will share it with our teams.
Should you need further assistance or have questions, please contact Samsung Customer Support.
If we can help with anything else, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Ambassador
Thanks for sharing your review of the DU7200 TV. We value your feedback regarding the remote control and will share it with our teams.
Should you need further assistance or have questions, please contact Samsung Customer Support.
If we can help with anything else, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung TV
on May 5, 2025
Posted by: Ronnie
from WA
I Bought This Samsung TV A Few Mouths Ago. Its My 3rd One . I'm Really Happing With Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US